Provider profile
On Time Restoration
Provider snapshot
What this listing says
Charlotte homeowners dealing with water damage that has led to mold, since On Time Restoration handles both the water extraction and mold remediation under one roof with 24/7 availability.
Best for
- Charlotte-area homeowners who need water damage and mold remediation handled by one company without coordinating multiple contractors.
- Situations where you need someone on-site fast — reviewers consistently report same-day or next-morning arrivals.
- Homeowners who want help navigating insurance claims alongside the restoration work.
About this company
On Time Restoration is a Charlotte restoration company that handles water damage, fire damage, storm damage, and mold remediation. They operate under the Dependaworthy brand out of a Whitehall Park Drive office and claim roots going back to 1971, though the current Google listing and review history date to early 2026.
Mold remediation is one of four service lines, not their primary focus. Their mold page describes containment, air filtration with HEPA, and moisture source identification. They also do mold testing in-house, which creates a conflict of interest — the same company finding the mold is the one billing you to remove it.
Services
Service area
Headquartered in Charlotte, NC at 3030 Whitehall Park Drive. They list over 30 cities across Mecklenburg, Gaston, and Union Counties, including Ballantyne, Huntersville, Mooresville, Concord, Gastonia, Matthews, Waxhaw, and Fort Mill (SC). The list extends to towns like Wilkesboro, Lenoir, Morganton, and Hickory, which are 60-100 miles from Charlotte — worth confirming actual response times for those locations.
Review consensus
Andrew is the most frequently named technician, appearing in at least eight reviews for fast response, clear communication, and handling stressful situations calmly. Gemi (also spelled Gimi) shows up in four reviews for being proactive, punctual, and helpful with insurance questions — Rachel Sullivan specifically noted he arrived at 8:00am as promised and helped her open an insurance claim. Alfredo appears in four reviews for being prompt, knowledgeable, and hardworking. Reviewers consistently mention speed of response and willingness to explain the process.
0 found across 19 total reviews at 5.0★. No negative reviews to analyze. The absence of complaints is expected given the small review count and young history, not necessarily a signal of flawless service.
A cluster of 13 reviews landed on the same date (February 10, 2026), which may indicate a launch-period push to collect reviews from early customers. This is not uncommon for new businesses but means the review base does not yet reflect a sustained track record. Owner responses follow a template pattern — nearly identical wording across all replies, thanking the reviewer and offering future help. This suggests reputation management rather than personalized engagement.
Andrew (technician/crew lead — positive, mentioned in 8+ reviews for responsiveness and handling stressful situations). Gemi/Gimi (technician — positive, mentioned in 4 reviews for proactive communication, punctuality, and insurance assistance). Alfredo (technician — positive, mentioned in 4 reviews for promptness and being knowledgeable). Conrad (technician — positive, mentioned once by Kristian Jones alongside Andrew and Gemi). David and Mike (appear in website photo but not mentioned in reviews).
Too early to draw strong conclusions with only 19 reviews over four months. The staff names that keep coming up — Andrew, Gemi, Alfredo — are a good sign. Ask for one of them by name when you call. Get an independent mold test before hiring them for remediation, since they do both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. That means the company telling you that you have a mold problem is the same one selling you the fix. Consider getting an independent mold test first.
- The company has 19 Google reviews, all posted since February 2026. That is a very young review history — there is not enough data to identify service patterns or recurring issues.
- Their service area list includes over 30 cities stretching from Fort Mill, SC to Wilkesboro, NC — roughly a 100-mile range from Charlotte. Ask whether your location falls within their normal daily service radius.
- The website claims experience since 1971, but the current business presence appears to have launched in late 2025 or early 2026. Ask about the connection between the Dependaworthy brand and any predecessor company.