Provider profile
Horizon Restoration Solutions
Provider snapshot
What this listing says
Charlotte-area homeowners dealing with water damage who also need mold remediation handled by the same crew, with content pack-out services included.
Best for
- Charlotte homeowners who need water damage cleanup and mold remediation handled in one call, especially in neighborhoods like Dilworth, Ballantyne, or near Lake Norman.
- Situations where personal belongings need to be packed out, cleaned, and stored during water damage repairs.
- Homeowners in surrounding communities like Concord, Huntersville, Matthews, Rock Hill, or Fort Mill who want a Charlotte-based company with stated 1-2 hour response times.
About this company
Horizon Restoration Solutions is a Charlotte, NC-based restoration company that handles water damage and mold remediation for residential properties. Their primary identity is water damage restoration, with mold work as a secondary service. They offer 24/7 emergency response and bill insurance companies directly. Their phone number uses an 803 (South Carolina) area code despite operating out of Charlotte.
Their mold remediation page describes a four-step process: inspection, containment with air filtration, removal with anti-microbial treatments, and drying. They also offer content pack-out and restoration, where they inventory, transport, clean, and store personal belongings at a climate-controlled facility during property repairs. Structural drying is listed as a standalone service. Nothing on the website points to unusual equipment or methods beyond what any mid-size restoration company would use.
The company appears to be new. All 41 Google reviews were posted between late May and late June 2024, and the website footer shows a 2026 copyright. No ownership details, founding year, or team bios appear on the site.
The 5.0 Google rating across 41 reviews is a perfect score, but the review profile raises questions. Over 60% of reviews have no written text. Many come from accounts with zero or one other review. One reviewer (Gabriella Counou) left two separate 5-star reviews on the same day. All reviews landed in roughly the same 30-day window. A perfect rating with this pattern is unusual and worth weighing carefully.
Services
Service area
Based in Charlotte, NC with an 803 (South Carolina) area code. Lists service pages for Concord, Gastonia, Huntersville, and Matthews in North Carolina, plus Rock Hill and Fort Mill across the state line in South Carolina. This covers a wide radius around the Charlotte metro. Confirm response times for locations outside central Charlotte.
Review consensus
The few reviews with text mention timely service, fair pricing, and attention to detail during cleanup. Mccoy Hunsucker described flood damage restoration that left the property looking better than before. Michael Lohr highlighted fair pricing and good service. Dexter Washington praised daily on-site presence and work ethic. Karlos Cespedes, a Google Local Guide, noted fast service and a family-like feel.
0 found across 41 total reviews at 5★. No negative reviews exist in the last 18 months. With zero complaints across 41 total reviews, there is no complaint data to analyze.
The review profile has structural concerns. All 41 reviews were posted within roughly 30 days (late May to late June 2024). Over 60% contain no text at all. Many reviewers have zero or one other review on their Google account. Gabriella Counou appears twice on the same date, once with 0 reviews and once with 87 reviews, which may indicate duplicate accounts or a repost. The concentration and characteristics of these reviews do not follow typical organic review patterns for a restoration company.
No individual staff members are named in any review.
There is not enough organic review data to form a confident opinion about this company's work quality. The few detailed reviews mention positive outcomes, but the overall review profile warrants caution. Ask for references from past water damage or mold jobs you can verify independently, and get an independent mold inspection before agreeing to remediation work.
Keep in mind
- They do both mold testing (inspection) and mold remediation, which is a conflict of interest. The same company that tells you mold exists is the one you pay to remove it. Consider getting an independent mold assessment before committing to their remediation work.
- All 41 Google reviews arrived within about 30 days, most have no text, and many come from accounts with minimal review history. This pattern is not typical of organic customer feedback. One reviewer posted twice on the same day.
- The website does not list any team members by name, certifications, or years of experience. No ownership information is publicly available.
- They claim service areas spanning Charlotte to Rock Hill and Fort Mill (South Carolina) to Concord and Gastonia (north of Charlotte). That covers a large metro area. Confirm actual response times for locations outside Charlotte proper.
- The 803 area code on their phone number is a South Carolina number, which may indicate the business has roots outside of Charlotte despite marketing as Charlotte-based.