Provider profile
Emergency Restoration Team (ERT)
Provider snapshot
What this listing says
Charlotte-area homeowners dealing with water damage that has led to mold, who want one company to handle extraction, remediation, and reconstruction under a single insurance claim.
Best for
- Charlotte and south Mecklenburg County homeowners who need mold remediation tied to an active water damage or storm claim and want one contractor managing the full scope.
- Property owners who want their restoration company to document damage and coordinate directly with their insurance adjuster rather than handling the claim themselves.
- Residential or commercial properties across the Charlotte-to-Fort Mill corridor that need 24/7 emergency response for water intrusion before mold develops.
About this company
Emergency Restoration Team (ERT) is a locally owned restoration company based in south Charlotte, operating out of a Lancaster Highway office near Pineville. Mold remediation is one piece of a broader operation that centers on water damage restoration, fire cleanup, sewage work, and full reconstruction. They handle insurance claims from start to finish, which is their primary pitch to homeowners.
On the mold side, ERT describes a five-step process: moisture assessment with meters and thermal imaging, containment setup with plastic barriers and negative air pressure, HEPA filtration, physical mold removal, and rebuild. They follow IICRC standards and hold BBB accreditation. The company is a member of the Pineville Chamber of Commerce and the Restoration Industry Association.
Services
Service area
ERT is headquartered at 16131 Lancaster Hwy in south Charlotte, NC. They list 18 North Carolina cities including Charlotte, Gastonia, Concord, Huntersville, Matthews, Pineville, Monroe, and Mooresville, plus 6 South Carolina cities including Fort Mill, Rock Hill, and Lancaster. That covers Mecklenburg, Gaston, Cabarrus, Union, and York counties across two states.
Review consensus
Jaime is the most frequently named person across reviews, praised by Britney Dixon for ceiling repair communication, by Fernando Ramirez for explaining the process during a flooring leak, by Julie Aupied for attention to detail including shoe protectors and runner placement, by Peter Dixon for responsiveness, and by Matthew Sanderson for Hurricane Helene baseboard repair. Brent is named by Junior Londe for handling a kitchen pipe burst with strong communication. Multiple reviewers highlight fast response times after pipe bursts and flooding events. Several mention that ERT coordinated with their insurance company directly.
0 found across 20 total reviews at 5.0★. No negative reviews found. Without complaint data, there is nothing to assess on the negative side.
All 20 reviews are 5-star with no negatives of any rating in the last 18 months. The review volume is low for a company serving this large a territory. Owner responses are present on every review but follow a template pattern, often including SEO keywords and service area mentions that read more like marketing copy than personal replies.
Jaime (project lead/point of contact — positive across 5 reviews for communication, knowledge, and insurance coordination). Brent (technician/team lead — positive in 1 review for kitchen pipe burst response and communication). James (mentioned alongside Brent in 1 review as part of the team).
ERT has a clean review record with strong praise for Jaime's communication and insurance handling. Ask for Jaime by name if your project involves insurance coordination. The 20-review count is thin for drawing firm conclusions, so check whether the company has handled your specific type of mold situation before committing.
Keep in mind
- ERT does both mold testing and mold remediation. A company that inspects for mold and then profits from removing it has a financial incentive to find problems. Consider getting an independent mold assessment before committing to remediation work.
- Mold remediation is not their primary focus. Most of their reviews and website content center on water damage restoration. If you need a company that specializes exclusively in mold, this is a general restoration outfit.
- They claim service areas spanning 24 cities across five counties in two states. Response times to the outer edges of that territory (Kannapolis, Mooresville, Lancaster SC) will differ from Charlotte proper.