Provider profile
ATI Restoration
Provider snapshot
What this listing says
Charlotte property managers dealing with water damage or mold who need a national-scale restoration firm with 24/7 emergency response and in-house reconstruction capabilities.
Best for
- Charlotte-area property managers who need same-day water extraction or carpet restoration across multiple units
- Commercial property owners who want a single vendor for water damage, mold removal, and reconstruction under one contract
- Homeowners whose insurance company recommends ATI as a preferred vendor after water or fire damage
- Large-loss situations (multi-unit flooding, commercial fire) where the restoration company needs catastrophe-response infrastructure
- Properties in North Carolina's humid climate that need mold remediation paired with reconstruction to fix the underlying moisture source
About this company
ATI Restoration is a national disaster recovery firm with 70+ offices across the U.S., and the Charlotte location operates out of Yorkmont Road under Regional Manager Jim Reilly. Founded in 1989 in Anaheim, California by Gary Moore, ATI started in asbestos abatement before expanding into restoration and reconstruction. The Charlotte office handles water damage, fire and smoke damage, mold remediation, lead and asbestos abatement, biohazard cleaning, demolition, and full reconstruction for both residential and commercial properties.
What stands out is the scale of their operation. ATI carries HAZWOPER-certified technicians for Category 3 water damage, partners with industrial hygienists for mold assessment, and uses infrared cameras and moisture monitors for water leak detection. They work directly with major insurance carriers (Nationwide, State Farm, USAA, Allstate, among others) and maintain pre-negotiated Emergency Response Agreements for commercial clients. Their IICRC-certified crews can handle everything from a single apartment flood to a multi-building catastrophe.
ATI remains family-founded. Gary Moore started the company, and his sons Jeff, Scott, and Ryan all work in the business. They partnered with private equity firm TSG in the 2020s to fund acquisitions, growing from a regional West Coast operation to a nationwide presence through 18+ acquisitions. The Charlotte office covers Mecklenburg, Gaston, Cabarrus, Iredell, and surrounding counties in North Carolina, plus parts of upstate South Carolina.
4.7 stars across 195 Google reviews is strong for a company of this size. Most of the positive feedback comes from property managers who use ATI repeatedly for water extraction and carpet restoration, and several reviewers mention fast emergency response times.
Services
Service area
ATI Charlotte is headquartered at 3101 Yorkmont Road in Charlotte, North Carolina. The office covers Mecklenburg, Gaston, Cabarrus, Iredell, Lincoln, Rowan, Stanly, Union, and Cleveland counties in North Carolina, plus Chester, Cherokee, Lancaster, and York counties in South Carolina. That is a broad territory spanning dozens of cities from Gastonia and Huntersville to Rock Hill and Shelby.
Review consensus
Tray dominates the positive reviews. Property managers across multiple apartment communities praise him by name for carpet cleaning, water extraction, and dryer vent cleaning. He draws repeat business and personal recommendations. Jerome, Emily (Wall-Medlin), and Sandra form a second group of frequently named staff, praised for restoration project coordination, clear communication, and fast scheduling. Pedro gets called out for emergency water damage response, arriving on a Friday night and keeping the homeowner informed. Josh earned recognition for diagnosing a bay window leak that stumped multiple technicians over three years. Lorenzo and Chris (Bennett) get praised for patch work and carpet repair quality.
3 found across 195 total reviews at 4.7★. 3 found across 195 total reviews at 4.7 stars. David Rosen (February 2026) says ATI installed flooring in September 2020 without a moisture barrier, causing warping, and the company refused to fix it. Rob Clarke (November 2025) left a 1-star rating with no text. Matamoros Roofing (October 2025), a subcontractor, describes invoices totaling $52,950 that went 60+ days unpaid after ATI took over from Venturi, with office manager Carly and regional manager Ryder unable to resolve the payment delays. None of these reviews received an owner response.
The overwhelming majority of positive reviews come from property managers at apartment communities, not individual homeowners. This suggests ATI Charlotte's core business is B2B property management relationships, not direct-to-homeowner work. The Venturi acquisition mention in the subcontractor complaint also indicates ATI absorbed another company's operations in this market, which can create transition-period friction with existing vendor relationships. The zero owner-response rate on negatives is notable for a company this size -- most national brands have reputation management processes in place.
Tray (carpet cleaning, water extraction -- overwhelmingly positive, named in 15+ reviews). Jerome (restoration project coordination -- positive). Emily Wall-Medlin (project coordination, scheduling -- positive). Sandra (estimating, project scoping -- positive). Pedro (emergency water damage response -- positive). Josh (water leak detection -- positive). Lorenzo (carpet repair, patch work -- positive). Chris Bennett (carpet cleaning, remediation -- positive). Ricky (demolition team lead -- positive). Rocco (restoration work -- positive). Marco (water extraction -- positive). Marcus (restoration work -- positive). Jerry (carpet restoration -- positive). David (carpet/restoration -- positive). Anthony Owens (restoration support -- positive). Macie Gates (restoration support -- positive). Travis Gunning (restoration support -- positive). Darnell Simpson (restoration support -- positive). Andrea (office coordination -- positive). Carly (office manager -- mentioned in negative review for payment issues). Ryder (regional manager -- mentioned in negative review for payment issues).
ATI Charlotte is a strong pick for property managers who need reliable, fast water extraction and carpet work -- Tray and the field crew deliver consistently. For mold remediation or larger restoration projects, ask for Jerome or Emily as your project coordinator and get an independent mold assessment before ATI scopes the remediation. Watch the lack of owner engagement on complaints -- if something goes wrong, you may need to escalate above the local office to ATI's national customer care line at (800) 400-9353.
Keep in mind
- ATI does both mold testing (through partner industrial hygienists) and mold remediation. The same company that identifies the mold problem profits from fixing it. Ask whether you can use an independent hygienist for the initial assessment.
- ATI does not respond to any of its negative Google reviews. Zero owner responses on the 3 recent one-star reviews. This suggests the Charlotte office does not actively manage its online reputation or engage with complaints publicly.
- One subcontractor review describes invoices over 60 days past due totaling $52,950. If ATI subcontracts part of your job, ask whether the subcontractors are paid on time, since payment disputes can delay your project.
- ATI is a national company with 70+ offices. Your experience depends heavily on which crew and project manager get assigned to your job. Ask specifically who will manage your project at the Charlotte office.