Provider profile
United Water Restoration Group of Triangle
Provider snapshot
What this listing says
Triangle-area homeowners dealing with water damage or post-flood mold who want a locally owned restoration company that handles everything from drying to reconstruction under one roof.
Best for
- Homeowners in Chapel Hill, Durham, Cary, Hillsborough, or Morrisville dealing with water damage that may have led to mold growth.
- Buyers who want one company to handle water extraction, mold removal, and reconstruction without coordinating multiple contractors.
- Property owners needing same-day emergency response for flooding or burst pipes in the Triangle area.
- Landlords and property managers who need a reliable restoration vendor for recurring water or mold issues across multiple units.
About this company
United Water Restoration Group of Triangle is a locally owned franchise location based in Chapel Hill, serving the Research Triangle area. They operate as a full-service restoration company covering water damage, fire damage, mold removal, and reconstruction. The owner, Diego, runs the operation alongside Maggie, and the company operates under the DBA of Durham Dumpsters LLC.
Their mold remediation process follows a five-step sequence: inspection and moisture assessment, containment using negative air pressure and physical barriers, air filtration with HEPA filters and air scrubbers, removal of mold-infested materials with antimicrobial treatments, and restoration ranging from drywall replacement to full rebuilds. They also offer dehumidification and drying services. The ability to handle reconstruction in-house means they can take a job from initial water extraction through final rebuild without handing off to a separate contractor.
The company describes itself as family-owned and positions itself as a single point of contact for insurance claims. One reviewer noted that Diego also operates a separate remodeling company called Many Hats, which suggests hands-on construction experience beyond typical restoration work.
With a 5.0-star rating across 60 Google reviews, this is an unusually clean review profile. No reviewer in the last 18 months has left anything below 4 stars. That said, the review count is still modest, and a cluster of text-free 5-star reviews appeared in early February 2025 and mid-October 2024, which is worth noting.
Services
Service area
Based in Chapel Hill, North Carolina, with operations in the Research Triangle area. They list specific service pages for Chapel Hill, Durham, Cary, Hillsborough, Morrisville, and Carrboro. Coverage appears focused on Orange and Durham counties with some reach into Wake County via Cary and Morrisville.
Review consensus
Diego is named in at least 12 reviews and praised for fast response, clear explanations, and fair pricing. Maggie is mentioned by name as someone reliable to work with on collaborative projects. Multiple reviewers highlight same-day or next-morning arrival for emergencies. Several mention the team advised against unnecessary work rather than upselling. Repeat customers (Mike Cockrell on his second job, Elise Dunzo hiring Diego for a full remodel afterward) signal strong satisfaction beyond a single interaction.
0 found across 60 total reviews at 5.0★. No negative reviews found in the last 18 months. Without complaint data, there are no patterns to report.
The review profile has two distinct clusters of 5-star reviews with no text: roughly 10 reviews in early February 2025 and several in mid-October 2024. Many of these reviewers have only 1-3 total reviews and are not Local Guides. This pattern is common when a business actively solicits reviews from its customer base. It does not mean the reviews are fake, but it does mean the 5.0 rating reflects a curated sample. Richard Jimenez appears three times (twice on the same date, September 2024, and once in February 2025), which may indicate duplicate postings.
Diego (owner/technician — praised repeatedly for fast response, clear estimates, fair pricing, and hands-on involvement). Maggie (team member — praised as reliable and knowledgeable in collaborative projects).
If you hire this company for mold work, get an independent mold test first so you have a neutral baseline. Ask for Diego by name since he is the owner and most-reviewed team member. The review profile is spotless but thin, so ask for references from recent mold-specific jobs rather than relying solely on the Google rating.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company assessing whether you have a mold problem is the same one that profits from fixing it. Consider getting an independent mold test before committing to remediation work.
- This is a franchise location of the United Water Restoration Group brand. Franchise quality can vary by location, so national reviews or reputation may not reflect this specific Triangle office.
- A noticeable cluster of text-free 5-star reviews appeared in February 2025 and October 2024. This pattern sometimes indicates solicited reviews and may inflate the overall rating.
- Their primary identity is water and fire restoration, not mold-only work. If you need a company that specializes solely in mold, this may not be the right fit.
- The Google listing address is in Chapel Hill, but the website footer lists a Research Triangle Park address. Confirm which location they operate from and whether they serve your specific area.