Provider profile
Carolina Water Damage Restoration
Provider snapshot
What this listing says
Cary and Triangle homeowners dealing with water damage that has led to mold growth, who want an owner-operated company with a 60-minute emergency response time.
Best for
- Cary, Raleigh, and Triangle homeowners who need mold remediation that started from a water damage event like a burst pipe or appliance leak.
- Homeowners who want the company owner directly involved in their project from initial assessment through final repair.
- People dealing with insurance claims for water or mold damage who want a company that handles adjuster communication and documentation.
- Crawlspace mold and moisture problems in the Triangle area, where the company has documented project experience.
- Commercial property managers in the Raleigh-Cary area needing 24/7 water damage and mold response.
About this company
Carolina Water Damage Restoration is a Cary-based company that specializes in water damage and its secondary effects, including mold. Owner Jake Saliani founded the company in 2016 with a deliberate decision to focus only on water damage rather than branching into fire damage or general construction. That narrow focus is the company's core identity: they handle mitigation, drying, mold remediation, and the full rebuild, but they do not take on fire or smoke jobs.
The mold remediation page describes their process: containment barriers, HEPA filtration, removal of contaminated materials, and post-remediation testing. The website also mentions they offer mold testing alongside remediation, which creates a conflict of interest they acknowledge on their own site. They use IICRC-trained crews and deploy industrial dehumidifiers and air movers for structural drying. The company claims a 60-minute average emergency response time in the Cary area.
Jake Saliani is a lifelong Cary resident who runs the company with a small crew. The company has two locations: the original in Cary (103 Beasley Court) and a second in Charlotte (317 Westwood Ave). Jake positions the company as working for the homeowner rather than the insurance company, and multiple reviews confirm the team handles insurance negotiations directly.
A perfect 5.0 Google rating across 88 reviews is rare for any restoration company. The volume is modest but the consistency is striking: not a single review below 5 stars in the scraped data, and zero negative reviews in the last 18 months.
Services
Service area
Headquartered in Cary, NC with a second office in Charlotte, NC. The Cary location covers the Triangle including Raleigh, Durham, Apex, Chapel Hill, Clayton, Morrisville, Wake Forest, Holly Springs, Garner, Knightdale, Fuquay-Varina, and surrounding towns. The Charlotte location covers the Charlotte metro including Mooresville, Huntersville, Matthews, Rock Hill, Gastonia, and Indian Trail. The roughly 170-mile gap between the two offices means mid-state locations may face longer response times.
Review consensus
Jake's name appears in the vast majority of reviews. Reviewers consistently highlight three things: fast response (often same-day or within an hour), constant communication throughout the project, and direct involvement by Jake in insurance negotiations. Fabian and Landon receive multiple mentions for being polite, respectful of the home, and detail-oriented during demolition and drying work. Several reviewers specifically note that Jake gave honest assessments and did not push for larger scopes of work than necessary. The insurance claim handling gets particular emphasis, with reviewers describing Jake as taking over adjuster communication and documentation entirely.
0 found across 88 total reviews at 5.0★. No 1-star or negative reviews found in the last 18 months. There is no recent complaint data to analyze.
The consistent praise pattern centers on Jake's personal involvement. Nearly every review names him directly, suggesting he is the primary point of contact for most or all projects. This is a strength for a small company, but raises a scalability question: as the company operates across two locations (Cary and Charlotte), Jake's bandwidth will determine whether this hands-on model holds up. One older review (Danny Parker, 2020) noted a missed callback, which Jake corrected immediately, but it hints at the kind of gap that can emerge when one person is the bottleneck.
Jake Saliani (owner — overwhelmingly positive, named in majority of reviews for communication, honesty, and insurance handling). Landon (field technician — positive, praised for courtesy, promptness, and demolition work in multiple reviews). Fabian (field technician — positive, praised for politeness and respectful treatment of the home). Xavier (field technician — positive, mentioned for demo work). Tristan (field technician — positive, praised for friendliness and efficiency). Nick Mattson (technician — positive, praised for knowledge and professionalism). Jacob (technician — positive, brief mention).
This is a small, owner-run operation where Jake Saliani is deeply involved in every project. If you want a company where the owner answers the phone, negotiates with your insurance adjuster, and checks on the work personally, this is a strong fit. Ask Jake upfront whether he will use a third-party mold tester or do the testing in-house, and confirm response times if you are outside the immediate Cary-Raleigh corridor.
Keep in mind
- Carolina Water Damage Restoration does both mold testing and mold remediation. Their own website warns that companies offering both services create a conflict of interest. Ask whether they will accept a third-party test result or require their own.
- This is primarily a water damage restoration company. Mold remediation is a secondary service tied to water events. If you have mold unrelated to water damage, confirm they have experience with your specific situation.
- The company claims service areas spanning from Cary/Raleigh to Charlotte, roughly 170 miles apart. Response times will vary significantly outside the immediate Triangle and Charlotte metro areas.
- 88 reviews with a perfect 5.0 rating and zero negatives is unusual. The small review volume and absence of any complaints means there is limited data to evaluate how the company handles problems when things go wrong.