Provider profile
PuroClean of the Sandhills
Provider snapshot
What this listing says
Carthage-area homeowners dealing with water damage or crawl space mold who want owner-operators with construction backgrounds managing the job directly.
Best for
- Homeowners in Moore or Cumberland County dealing with water damage that has led to mold growth.
- Buyers who want owner-operators with construction trade backgrounds rather than a sales-driven franchise office.
About this company
PuroClean of the Sandhills is a PuroClean franchise in Carthage, NC, owned by Aaron Davis and Mark Hayes. They run a restoration operation covering Moore and Cumberland counties, handling water damage, mold, fire, smoke, and biohazard work for both residential and commercial properties.
Aaron brings a civil engineering background and general contracting experience. Mark has an electrical trade background with industrial and general contracting experience. Their website displays the IICRC badge and describes using HEPA filtration devices during mold remediation. They work directly with insurance adjusters and offer 24/7 emergency response.
Services
Service area
Headquartered in Carthage, NC. They serve Moore and Cumberland counties, listing Aberdeen, Bonlee, Pittsboro, Sanford, Pinehurst, Southern Pines, Siler City, West End, Pinebluff, and Fayetteville as service areas. The Fayetteville and Pittsboro coverage stretches their range well beyond their Carthage base.
Review consensus
Mark Hayes draws the most mentions. Reviewers describe him as honest and knowledgeable, with multiple accounts of him telling homeowners they did not need remediation and suggesting cheaper alternatives. Christy gets praise for responsiveness on intake calls. Aaron is noted for clear explanations during mold inspections and for fast emergency response, including arriving within two hours on a Sunday morning. Several reviewers highlight that the team works well with insurance adjusters.
1 found across 26 total reviews at 4.6★. The single 1-star review from Charles Kelley (January 2026) contains no text, was posted by an account with zero other reviews, and is not from a Local Guide. There is nothing to evaluate from this complaint. The owner did not respond.
Multiple reviewers mention that Mark or Aaron told them they did not actually need mold remediation and suggested less expensive fixes instead. This is an unusual pattern for a company that profits from remediation work and suggests the owners prioritize repeat-referral reputation over single-job revenue. The 0% owner response rate on negative reviews is worth noting, though with only one text-free negative, there was little to respond to.
Mark Hayes (owner/technician — consistently praised for honesty and knowledge), Aaron Davis (owner/technician — praised for responsiveness and clear explanations), Christy (office/intake — praised for responsiveness and customer service)
Ask for Mark or Aaron directly. Reviewers consistently describe them as straightforward, willing to turn away work they do not think is necessary. With 25 of 26 reviews at five stars, the track record is strong but the total sample is small. Get a second opinion on any mold testing results since they also do the remediation.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from the fix. Ask whether they will accept a third-party test result or recommend an independent inspector.
- This is a PuroClean franchise, so corporate branding and website content may not reflect the local operation's actual equipment or staffing.
- Their claimed service area stretches from Pittsboro to Fayetteville, covering two counties. Confirm response time and availability for locations far from their Carthage base.
- With only 26 Google reviews, the sample size is small. One bad experience would meaningfully shift their 4.6 rating.