Provider profile
Mold Patrol
Provider snapshot
What this listing says
Burlington and Alamance County homeowners dealing with crawlspace or humidity-driven mold who want a locally owned, mold-only company with CAQC and CAQR credentials.
Best for
- Burlington, Greensboro, and Alamance County homeowners who want a mold-only company rather than a general restoration contractor.
- Crawlspace mold problems driven by humidity or standing water, which make up a large share of their documented projects.
- Homeowners who want test samples processed by a third-party lab rather than analyzed in-house by the same company doing the remediation.
- Situations where you want the owner directly involved in scoping and overseeing the work.
- Residential properties needing duct cleaning alongside mold remediation after humidity-related growth.
About this company
Mold Patrol is a mold-only company based in Burlington, North Carolina, serving Alamance and Guilford counties. Unlike multi-trade restoration outfits, mold is their sole focus. They hold Certified Air Quality Consultant (CAQC) and Certified Air Quality Remediator (CAQR) designations and send samples to a third-party, nationally accredited lab for analysis.
Their process starts with infrared cameras and moisture meters to locate problem areas, followed by air or surface sampling. During remediation, they set up containment with negative air pressure and HEPA filtration before removing affected materials. The website mentions HEPA vacuuming, antimicrobial treatment, and vapor barrier installation for crawlspaces. They also clean ductwork when mold has spread to HVAC systems.
Mold Patrol is family owned, with Brian Murphy as the point of contact on most jobs. The website claims 10-plus years of experience and more than 600 clients served. Multiple reviewers mention Brian showing up personally to inspect and staying involved through project completion.
With a 4.7-star rating across 40 Google reviews and only one negative review in the last 18 months, the review volume is modest but the sentiment runs strongly positive.
Services
Service area
Headquartered in Burlington, North Carolina. Primarily serves Alamance and Guilford counties, including Greensboro, Graham, Mebane, Elon, Gibsonville, and Hillsborough. The website also lists Chapel Hill, Durham, Cary, Garner, Reidsville, and numerous smaller towns. The claimed service area stretches well beyond their Burlington base, so confirm availability and any travel charges for locations more than 30 minutes out.
Review consensus
Brian gets named in at least 12 reviews for showing up quickly, sometimes same-day, and staying personally involved through each project. Reviewers describe him answering calls and texts directly. Tom Maeurer drew strong praise from Jordon King for going the extra mile and being honest from the start. James and Jeremy were named by BabelChris for working quickly and putting the homeowner at ease. Smitty was called out by Donna Vanderford for hard work during a duct cleaning. Michele in the office was praised for being responsive and calling back with answers. Crawlspace work comes up repeatedly as a strength, with Mike Adams noting his remediation still looked and smelled good six years later. Follow-up visits after project completion appear in multiple reviews.
1 found across 40 total reviews at 4.7★. The single recent complaint describes a scheduling mix-up where Brian missed a confirmed appointment and kept the realtor waiting for hours. After the inspection, the reviewer received no written report, only a phone update and a short email summary. At closing, they discovered water damage and mold in the garage, which Mold Patrol said was excluded from the inspection scope. When the reviewer requested a remediation quote, the price came in at nearly double what competitors quoted. The reviewer filed a BBB complaint, citing roughly $3,000 in costs that could have been the seller's responsibility had the inspection caught the issue. Brian did not post a public response.
The positive reviews paint a picture of a small, owner-operated company where Brian's personal involvement drives satisfaction. The lone negative suggests that when that personal attention slips — a missed appointment, no written deliverable — the experience breaks down. The 0% owner response rate on recent negatives is notable for a company that clearly manages its reputation through direct client relationships. With only 40 reviews over roughly 8 years, review volume is thin relative to the claimed 600-plus clients served.
Brian Murphy (owner/inspector — praised in 12+ reviews for responsiveness and hands-on involvement). Tom Maeurer (field lead — praised by Jordon King for honesty and going the extra mile). Michele (office staff — praised by Jordon King for responsiveness). Arron (field team — praised by Jordon King as Tom's right hand). James (field technician — praised by BabelChris for efficiency). Jeremy (field technician — praised by BabelChris for efficiency). Smitty (field worker — praised by Donna Vanderford for hard work).
If you hire Mold Patrol, ask for Brian to handle the inspection personally and request a written report with clear scope documentation before any work begins. The track record on crawlspace remediation is strong, with multiple reviewers reporting lasting results. Given the conflict of interest from combined testing and remediation, get the third-party lab report sent to you directly and consider a second opinion on scope if the remediation quote feels high.
Keep in mind
- Mold Patrol does both testing and remediation. A company that tests your home and then sells you the remediation has a financial incentive to find problems. Ask whether you can use an independent inspector or request the third-party lab report directly.
- The one recent negative review describes a missed appointment, no written inspection report (only a phone call and brief email), and the garage being excluded from the inspection scope without clear communication. Brian did not respond to this complaint publicly.
- Their service area page lists more than 20 cities stretching from Reidsville to Durham to Cary. For locations far from their Burlington headquarters, confirm scheduling and travel fees before booking.
- The website claims a 5.0 Google rating with 100 reviews in one section and 4.5 with 84 reviews in another. Google currently shows 4.7 with 40 reviews. Website stats appear outdated or inflated.