Provider profile
First Call Cleaning & Restoration Inc
Provider snapshot
What this listing says
Burlington and Alamance County homeowners who need mold remediation bundled with crawl space encapsulation or water damage repair from a single family-owned contractor.
Best for
- Homeowners in Alamance County and the surrounding Triad/Triangle area dealing with mold after water damage or crawl space moisture.
- Property owners who want one contractor to handle testing, remediation, and reconstruction under a single scope.
- Insurance claimants who want a restoration company that coordinates directly with their carrier.
About this company
First Call Cleaning & Restoration is a family-owned restoration company based in Burlington, North Carolina, operating for more than 30 years. They handle mold removal, air quality testing, water damage restoration, fire damage restoration, air duct cleaning, crawl space encapsulation, and environmental cleaning for both residential and commercial properties.
They work with third-party indoor air quality specialists to develop remediation scopes but also employ an in-house air quality specialist who can take pre-samples. They use containment, air filtration, and dehumidification during mold work. They offer financing and coordinate directly with insurance carriers.
4.8 stars across 129 Google reviews is a strong rating for a restoration company. Zero negative reviews have appeared in the last 18 months, which is unusual for a company handling insurance-driven restoration work at this volume.
Services
Service area
Headquartered in Burlington, NC (Alamance County). They serve Wake, Durham, Orange, Alamance, Forsyth, and Guilford counties, listing nine cities: Burlington, Chapel Hill, Hillsborough, Greensboro, High Point, Raleigh, Cary, Winston-Salem, and Durham. That covers a wide swath of central North Carolina from the Triangle to the Triad.
Review consensus
Jeremy Mentley draws praise for fast on-site assessments and mold knowledge. Kenneth gets repeat mentions for explaining duct cleaning procedures step by step. Brandon Elkins is noted for thorough estimates and follow-through. Kelly Murphy managed a sheetrock repair project that a reviewer called well-handled. Crews consistently get credit for protecting floors, cleaning up after themselves, and working full days without complaint. Multiple reviewers note same-day or next-day response times.
0 found across 129 total reviews at 4.8★. No 1-star reviews have appeared in the last 18 months. The review record across this period is entirely positive.
The absence of any recent negative reviews across 129 total is notable but not unprecedented for a family-run operation in a mid-sized market. The review stream is steady (roughly 2-4 per month) and comes from a mix of single-review accounts and established Local Guides, which suggests organic activity rather than a review campaign.
Jeremy Mentley (project manager/estimator — praised), Kenneth (duct cleaning lead — praised), Brandon Elkins (estimator — praised), Kelly Murphy (project manager — praised), Cristobal (duct cleaning tech — praised), Jose (duct cleaning tech — praised), David (tech — praised), Patrick (tech — praised), Sosa (tech — praised), Rodney (carpenter — praised), Josh Moore (crawl space tech — praised), Regina (office contact — praised), Daniel (duct cleaning tech — praised), Johnathan (communications — praised), Bill Stewart (owner/manager — praised)
The review record here is unusually clean for a restoration company. If you hire First Call, ask for Jeremy Mentley for mold or water damage assessments and Kenneth for duct work. Get your third-party air quality test before signing a remediation contract so you have an independent baseline.
Keep in mind
- They do both air quality testing and mold remediation. That means the same company diagnosing the problem also profits from the fix. They say they work with third-party air quality specialists, but ask whether the third party is truly independent or a regular referral partner.
- Their service area spans six counties from Raleigh to Winston-Salem. Jobs far from their Burlington headquarters may involve longer response times or subcontractors.
- Office hours are 8:00 AM to 4:30 PM Monday through Friday. They advertise 24/7 emergency support, but scheduling non-emergency work outside business hours may not be available.