Provider profile
Dry Pros LLC Cleaning & Restoration Services
Provider snapshot
What this listing says
Asheville homeowners dealing with water intrusion and mold together, especially in older homes with basement or crawlspace moisture problems that need a single crew for extraction through rebuild.
Best for
- Asheville-area homeowners with active water intrusion who need extraction, mold removal, and waterproofing handled by one company.
- Owners of older homes with chronic basement or crawlspace moisture looking for a drainage and encapsulation system.
- Property managers who need a single vendor for recurring water and mold issues across multiple units.
- Buyers who want mold testing and radon testing from the same company during a real estate transaction, though an independent tester would eliminate the conflict of interest.
About this company
Dry Pros is a family-owned restoration company in Asheville, North Carolina, that handles the full arc from water intrusion to mold removal to building restoration. They hold IICRC certification and carry Green Seal credentials. Their core pitch is keeping you from needing three separate contractors: they extract the water, remove the mold, fix the moisture source, and rebuild the damaged areas.
What stands out is the water control system work. They install interior basement and crawlspace drainage with sump pumps, then encapsulate crawlspaces to prevent recurrence. Several reviewers who hired them before Hurricane Helene hit in late 2024 reported zero water damage during the storm because of systems Dry Pros had installed earlier. They also offer mold testing with lab analysis (one outdoor control sample plus two indoor samples, 4-5 business day turnaround) and radon testing, which is less common for a restoration outfit.
The company says they have been operating for 32 years in Western North Carolina. Bill runs the operation, and reviewers from 2018 onward describe it as a family business with his son managing day-to-day work. They also do commercial and residential cleaning services including carpet, upholstery, window, duct, and hardwood floor cleaning.
4.8 stars across 38 Google reviews is strong, especially given that the work spans emergency water damage, mold jobs, and long-term waterproofing. Repeat customers and property managers show up in the reviews, which says something about consistency over time.
Services
Service area
Headquartered in Asheville, North Carolina at 760 Dogwood Road. Their website names Asheville, Hendersonville, and Weaverville as mold testing service areas. Reviews confirm work in east Asheville and as far as Maggie Valley, roughly 40 miles west.
Review consensus
Bill is the most frequently named person across all reviews, praised for communication, detailed planning, and helping customers work with insurance adjusters. Henry is credited with managing project details on a leak repair. Tommy and Louie are praised for speed and quality on major damage. Mike is called out as knowledgeable and a strong problem solver. Multiple reviewers highlight the company's willingness to handle unexpected complications without drama. Several post-Hurricane Helene reviews confirm that previously installed water control systems held up during the storm.
1 found across 38 total reviews at 4.8★. The single recent 1-star review is from a Local Guide with 30 reviews but contains no text and received no owner response. Without any description of the problem, it provides no actionable information about what went wrong.
The review timeline shows steady 5-star reviews from 2016 through 2025 with only one negative in the recent window. The company does not appear to respond to negative reviews (0% response rate on recent negatives). With only one textless negative, it is hard to assess how they handle complaints.
Bill (owner — consistently positive, praised for communication, planning, and insurance coordination). Henry (project manager — positive, managed details on a leak repair). Tommy (crew — positive, praised for speed on major damage). Louie (crew — positive, praised alongside Tommy). Mike (staff — positive, called knowledgeable and a good problem solver).
Ask for Bill when you call. He shows up repeatedly as the person who explains the plan, coordinates with insurance, and stays reachable throughout the project. The one negative review has no text, so there is nothing specific to watch for. Confirm scope and pricing in writing before work starts, especially if your project spans water damage and mold, since those can escalate quickly.
Keep in mind
- Dry Pros does both mold testing and mold remediation. That means the company finding the mold is the same company billing you to remove it. Ask whether they will accept a third-party test result, or get an independent test first.
- Their website mentions mold testing and remediation but gives almost no detail on equipment, containment methods, or post-remediation verification procedures. Ask specifics before signing.
- The cleaning side of the business (carpet, window, upholstery) is substantial. Mold remediation may not be their primary daily workload, which could affect scheduling during busy periods.
- They list service areas including Hendersonville, Weaverville, and Maggie Valley. Confirm response time for locations outside Asheville proper, especially for emergencies.