Provider profile
PuroClean Emergency Property Recovery
Provider snapshot
What this listing says
Valley Stream and southwest Nassau County homeowners dealing with water damage or mold after a pipe burst or basement flood who want owner Sammy Shrem's direct involvement from estimate through cleanup.
Best for
- Valley Stream, southwest Nassau County, and southern Queens homeowners needing emergency water extraction or mold removal with same-day response.
- Property owners who want the franchise owner directly involved in their project rather than dealing with a rotating crew of technicians.
- Multi-property managers in the NYC boroughs who need a single vendor for water, fire, mold, and biohazard work across residential and commercial buildings.
- Homeowners facing sewage backup who need Category 3 water extraction with EPA-registered disinfectant treatment.
About this company
PuroClean Emergency Property Recovery is a PuroClean franchise based in Valley Stream, NY, owned by Sammy Shrem. They handle water damage, mold removal, fire and smoke restoration, biohazard cleanup, and reconstruction for residential and commercial properties across Nassau County, Queens, Brooklyn, the Bronx, and Mount Vernon. Their Google listing sits under water damage restoration, but the website devotes significant space to mold removal and remediation.
The mold page describes a seven-step process: inspection with thermal imaging and moisture meters, containment with negative air pressure and HEPA filtration, removal of contaminated materials, antimicrobial treatment, structural drying with commercial dehumidifiers, post-remediation air quality testing through independent labs, and reconstruction. They also mention hydroxyl generators for odor control. The website claims 250+ completed projects since 2024 and a 60-90 minute emergency response time. They hold IICRC certification and EPA Lead Safe certification.
Sammy Shrem runs a hands-on operation. Multiple reviewers describe him personally arriving at their property, explaining the process step by step, and bringing crews sized to finish jobs fast. Earlier reviews (2018-2021) name Leroy Hepburn as the primary field contact, with reviewers praising his patience explaining each phase of demolition and mitigation. The shift from Leroy to Sam as the named contact in reviews suggests a personnel transition around 2022-2024.
A 5.0-star rating across 41 reviews is rare. No reviewer has left anything below 5 stars in the entire review history visible here. That is a clean record, though the volume is moderate and several reviewers have only one Google review to their name.
Services
Service area
Based in Valley Stream, NY (27 W Hawthorne Ave). The website lists service areas across Nassau County (Valley Stream, Hempstead, Levittown, Freeport, Long Beach, Rockville Centre, Garden City, Mineola, East Rockaway, Hewlett, Lawrence, Woodmere, Cedarhurst, and many more), Queens (St. Albans, Jamaica, Flushing, Astoria, Forest Hills, and others), Brooklyn, the Bronx, and Mount Vernon. The main page also mentions Staten Island. That covers an enormous footprint from a single Valley Stream office. Confirm crew availability and realistic response time for locations outside Nassau County.
Review consensus
Sam (Sammy Shrem) dominates the recent reviews. Mario Iannacci called him and the team efficient with great value versus competitors. Mike E, a Local Guide with 19 reviews, said Sam explained everything step by step, brought four workers to finish in half the time, and offered a discount. Sarine Segal praised Sam for arriving on time and explaining the fire restoration process clearly. Brian Paray said Sam's team did mold remediation at a great price. Laura Feijoo, a Local Guide with 93 reviews, described Sam arriving promptly for mold growing in walls and doing outstanding construction work after cleanup. Susan Wahba praised Sam's crew for careful handling of personal belongings during basement mold remediation. Multiple reviewers across the full history highlight fast response on weekends and holidays, clean workspaces, and competitive pricing. In earlier reviews, Leroy Hepburn drew consistent praise for patient explanations, daily calls to update homeowners, and careful handling of sewage and water damage projects.
0 found across 41 total reviews at 5.0★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 41 reviews, the entire history shows exclusively 5-star ratings. There is no complaint data to analyze.
This is a PuroClean franchise, meaning the brand provides systems, training, and insurance relationships, but the local owner runs day-to-day operations. The review history shows a clear personnel transition: Leroy Hepburn was the primary named contact from 2018 through 2021, while Sam (Sammy Shrem) appears in every review from 2024 onward. Several positive reviewers are single-review Google accounts, which is common for insurance-referred restoration work where the customer has never left a Google review before. The three Local Guide reviewers (Mike E with 19 reviews, Laura Feijoo with 93 reviews, Ryan Korkos with 33 reviews) all left detailed 5-star reviews, which adds credibility to the overall pattern. Adrian Morgan, a property manager of 78 buildings and Local Guide, described using PuroClean for all cleanup needs across the portfolio.
Sam / Sammy Shrem (owner — positive, praised across 15+ reviews for hands-on involvement, clear communication, punctuality, competitive pricing, and bringing appropriately sized crews). Leroy Hepburn (field supervisor — positive, praised in 2018-2021 reviews for patient explanations, daily update calls, careful sewage and water damage work). Lashauna (team member — positive, named by Ian Kahn for work on a busted pipe repair in 2018). Leo (likely Leroy — positive, named by maria malagiero for pipe burst demolition work in 2018).
Ask for Sam directly. Every recent reviewer names him and describes direct owner involvement from estimate through completion. Since they handle both testing and remediation, get a separate mold assessment before signing off on a remediation scope. The perfect review record is encouraging but untested by adversity, so request references from jobs similar to yours and confirm the written estimate matches what Sam describes at the walkthrough.
Keep in mind
- They do both mold testing and mold remediation. The company identifying your mold problem is the same one billing to fix it. Get an independent mold assessment before committing to remediation work.
- The service area spans from Nassau County through all five NYC boroughs and into Mount Vernon. That is a massive geographic footprint for one franchise location in Valley Stream. Confirm response time and crew availability for your specific address.
- 41 reviews with a perfect 5.0 rating and zero negatives means there is no complaint data to evaluate. You have no third-party information about what happens when something goes wrong.
- The website's mold removal page is heavily SEO-driven, running thousands of words on mold types and health risks. That educational content can amplify anxiety before the inspection. Make your decisions based on the written scope of work and estimate, not the website's health warnings.
- The 250+ project claim since 2024 is a website statement with no independent verification. The 41 Google reviews over roughly 8 years suggest a smaller volume of reviewed jobs.