Provider profile
Property inc.
Provider snapshot
What this listing says
Central New York homeowners and commercial property managers dealing with water damage or mold who want an independently owned restoration company with 30-plus years in the Syracuse market and two regional offices.
Best for
- Syracuse, Binghamton, and Central New York property owners who need mold remediation tied to an active water damage problem, since the company can dry, remediate, and rebuild in a single engagement.
- Commercial and institutional clients, including schools, hotels, and apartment complexes, who need a restoration company that can scale to large losses and coordinate directly with insurance carriers.
- Homeowners whose insurance company is pushing a national franchise but who want a locally owned alternative with three decades in the CNY market.
- Property owners dealing with overlapping damage types like fire followed by water followed by mold, where a single contractor managing the entire scope reduces coordination headaches.
About this company
Property Restoration Inc. is an independently owned restoration company headquartered on Thompson Road in Syracuse, with a second office in Endwell serving the Binghamton area. They have operated in Central New York for over 30 years. Mold remediation is one piece of a broader operation that includes water damage mitigation, fire and smoke cleanup, storm restoration, biohazard and crime scene cleanup, and full reconstruction.
Their mold page describes a five-step process: assessment with moisture meters and thermal imaging, containment with negative air pressure, HEPA vacuuming and antimicrobial treatment, dehumidification and moisture control, then material replacement. They claim the largest inventory of drying equipment in CNY, which matters if you have a water-related mold problem that needs fast structural drying. They also handle reconstruction in-house, so the same company that tears out moldy drywall can rebuild it. They use Xactimate for insurance estimates and work directly with carriers.
The company is independently owned, which they emphasize repeatedly. Their website is vocal about homeowners choosing their own contractor rather than accepting an insurance carrier's referral. They hold New York State mold remediation licensing and are IICRC-affiliated. The Syracuse Hancock International Airport has used them, and several insurance agents post reviews recommending them to clients.
4.8 stars across 100 Google reviews is a strong rating for a restoration company. Most of the positive volume comes from insurance industry contacts and repeat commercial clients, which suggests the company has built its reputation through B2B relationships rather than consumer marketing alone.
Services
Service area
Property Restoration Inc. is headquartered in Syracuse, New York, with a second office in Endwell (Binghamton area). They claim to serve within a 100-mile radius of Syracuse, covering Central New York and surrounding areas. Website testimonials reference jobs in Jamesville, Liverpool, Manlius, and Baldwinsville. The Binghamton office extends their reach into the Southern Tier.
Review consensus
Sarah Hawley is the most frequently named employee, praised across at least seven reviews by insurance agents and homeowners for responsiveness, knowledge, and follow-through. Todd and Danny were praised for daily progress updates during an active job. Cody Generous and Luke Parkhurst were each named for leading water damage projects. Lorraine is praised for getting things done efficiently. Amanda Lamen is described as a strong rep by an insurance agency partner. Trey and Meriwether were singled out for a sewage cleanup job where they drove from Syracuse to handle it. Art Diamond is named as the owner with a dedicated crew. Reviewers consistently highlight fast response times, often within an hour, and good communication throughout the process. Several insurance agents and a plumbing company recommend them as their first call.
2 found across 100 total reviews at 4.8★. One reviewer describes a roof vent repair that was marked as complete but years later revealed mold and mildew growth in the bathroom ceiling when opened up. The owner did not respond to this review. A second 1-star reviewer describes a full house rebuild after a fire with multiple quality issues: uneven trim, visible drywall seams, bulging screws, lack of insulation in the attic despite passing inspection. The owner responded that they have no projects associated with that reviewer's name and suggested confusion with another company. A 2-star reviewer describes largely acceptable remediation work after water damage but says the company never followed up on a claim for items damaged during storage at their warehouse, and stopped returning calls. The owner responded to this one six years after the fact, apologizing for the lack of follow-up.
The negative reviews share a common thread: follow-up failures after the main work is done. One reviewer never got a response about storage damage claims, another found a supposedly completed repair was defective. The company responds to some negatives but not all, and when they do respond, the quality varies. The Ted Wallin response acknowledged the problem and promised investigation. The Globbin Williams response disputed the reviewer's identity entirely. This inconsistency suggests the post-job quality assurance and claims process may not match the strong front-end responsiveness that positive reviewers praise.
Sarah Hawley (business development/customer relations -- strongly positive across multiple reviews). Todd (field team -- positive, praised for daily follow-ups). Danny (field team -- positive, praised for daily follow-ups). Amanda Lamen (insurance rep -- positive, praised by insurance agency partner). Codey (field/sales -- positive, praised for knowledge). Trey (field technician -- positive, praised for sewage cleanup). Meriwether (field technician -- positive, praised for sewage cleanup). Cody Generous (project lead -- positive, praised for water damage work). Luke Parkhurst (project lead -- positive, praised for water damage work). Lorraine (operations -- positive, praised for efficiency). Art Diamond (owner -- positive, praised by employee/partner). Andy (construction/renovation -- positive, noted for 40+ years experience). Konrad (field technician -- positive, praised for water damage response). Xavier (field technician -- positive, praised for water damage response).
Property Restoration has a strong front-end reputation built on fast response and good communication, especially through Sarah Hawley and the field crews. The risk area is what happens after the main job wraps: two of the three recent complaints involve post-completion follow-up failures. Ask upfront how they handle punch-list items and damage claims for stored belongings, and get the process in writing before work begins.
Keep in mind
- Property Restoration does both mold testing and mold remediation. Their own mold page acknowledges that companies providing official mold inspections cannot also remediate on the same job. Ask whether they will use a separate third-party inspector for your project, or if you need to arrange one yourself.
- Their claimed service radius is 100 miles from Syracuse. For jobs at the outer edge of that range, confirm response times and whether the Binghamton office would handle your project instead.
- Many of their strongest Google reviews come from insurance agents and industry partners rather than direct consumers. That is not unusual for restoration companies, but it means the review base skews toward the B2B experience rather than the homeowner experience.
- Two recent 1-star reviewers describe problems with repair quality and unresolved follow-up. One complaint about reconstruction quality drew an owner response saying they could not find the reviewer in their records. The other describes a roof vent repair that failed and led to mold growth, with no owner response.