Provider profile
The Restoration Group of Staten Island
Provider snapshot
What this listing says
Staten Island homeowners dealing with water damage or basement mold who want a restoration company that handles insurance claims and offers 24/7 emergency response.
Best for
- Staten Island homeowners who need mold remediation bundled with water damage restoration under one contractor.
- Property owners who want a company that handles insurance paperwork and coordinates directly with their carrier.
About this company
The Restoration Group operates a Staten Island location at 1419 Forest Ave, serving the borough as part of a larger NJ-based restoration company headquartered in Fair Lawn, NJ. They handle water damage, fire damage, storm damage, and mold work for both residential and commercial properties. The company previously operated under the 911 Restoration NJ name before rebranding.
They offer both mold testing (air quality testing and swab testing) and mold remediation, which means the same company that identifies your mold problem also sells you the fix. Their website lists IICRC certification and claims availability around the clock, seven days a week. They also coordinate directly with insurance companies on restoration claims.
The website claims over a decade in the industry and describes using eco-friendly products for basement mold work. Their mold services cover attics, basements, and crawl spaces, though the attic mold remediation page currently returns a 404 error.
Services
Service area
Headquartered in Fair Lawn, NJ with a Staten Island location at 1419 Forest Ave. The company claims coverage across all 21 New Jersey counties, parts of eastern Pennsylvania (Philadelphia, Delaware, Chester, Montgomery, Bucks, Lehigh, and Northampton counties), and three NYC boroughs: Manhattan, Staten Island, and Brooklyn. That tri-state footprint is broad for a single operation.
Review consensus
Reviewers consistently highlight fast response times, especially for water emergencies. Jorge M. earned specific praise for leading the pack-out crew with dedication. Rami and Robert, both project managers, drew positive mentions for being responsive, patient, and keeping customers informed throughout the process. Nina, a phone operator, was called out for being pleasant and patient. Multiple reviewers mention the crew leaving properties clean after work. Adrian-Marie Diaz noted using them for back-to-back water damage events and found them accommodating both times.
0 found across 25 total reviews at 4.8★. No recent negative reviews to assess. The company has zero complaints at 3 stars or below in the last 18 months.
The company rebranded from 911 Restoration NJ. Two older reviews (2017-2018) reference the 911 Restoration name and mention Dave Schoen and Rob by name. All recent reviews use The Restoration Group branding. With 25 total reviews spread across several years, the review volume is low for a company claiming over a decade in business and a tri-state service area.
Jorge M. (pack-out crew leader — positive). Rami (project manager — positive). Robert (project manager — positive). Nina (phone operator — positive). Dave Schoen (mentioned in 2018 review under old 911 Restoration name — positive). Rob (mentioned in 2017 review under old 911 Restoration name — positive).
Twenty-five reviews with no recent complaints is a clean record, but the sample is small. If you call, ask for Rami or Robert as your project manager since both drew named praise. Get your mold testing done independently before committing to their remediation work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company telling you that you have mold is the same one selling you the cleanup. Consider getting an independent test first.
- This is a NJ-based company with a Staten Island satellite location. Their headquarters and contact page list Fair Lawn, NJ. Response times to Staten Island may differ from their NJ core area.
- The service area they claim covers all of New Jersey, parts of Pennsylvania, and three NYC boroughs. That is a very large territory for one company, and actual availability at the edges is worth confirming.
- With only 25 Google reviews, the 4.8-star rating reflects a small sample. The company rebranded from 911 Restoration NJ, so earlier reputation data may exist under the old name.