Provider profile
ServiceMaster Restore By Complete
Provider snapshot
What this listing says
Staten Island and North Jersey property owners dealing with water or mold damage who want a locally owned ServiceMaster franchise with 24/7 response and direct insurance coordination.
Best for
- Staten Island homeowners or business owners facing water damage who need same-day emergency response and insurance coordination.
- Commercial property managers in Staten Island or North Jersey who need mold remediation with containment, HEPA filtration, and post-remediation air testing.
- Property owners recovering from fire or smoke damage who need packout, content cleaning, and full reconstruction managed by one company.
- Landlords or condo owners with rental properties across the NY-NJ area who need a company that handles the full restoration cycle from demo through rebuild.
About this company
ServiceMaster Restore By Complete is a locally owned franchise based in Staten Island, serving Staten Island, Brooklyn, Manhattan, and several New Jersey counties including Morris, Hudson, Middlesex, Essex, Union, Bergen, Ocean, and Somerset. Their primary work is water damage restoration, but they also handle mold remediation, fire and smoke cleanup, storm damage, odor removal, and packout services for both residential and commercial properties.
Their commercial mold page is unusually detailed for a restoration company. They describe using infrared thermal imaging, air and surface sampling, moisture mapping, borescope inspections, HEPA air scrubbers, containment with negative air pressure, and EPA-registered antimicrobial agents. They follow IICRC S520 standards for commercial mold work and mention dehumidification systems and humidity monitoring for prevention. They also offer HVAC mold contamination services including biocide treatment on coils and drip pans. Whether the Staten Island franchise actually deploys all of this equipment in-house or draws on national ServiceMaster resources is worth confirming.
The franchise operates under ServiceMaster's national brand, which has been in business for over 65 years. The local operation describes itself as locally owned and operated, and reviews consistently mention the same core team members handling jobs from start to finish. The company works directly with insurance carriers and has agreements with several large property insurers.
4.9 stars across 101 Google reviews is unusually strong. The volume of named staff in positive reviews suggests a hands-on local team rather than a rotating contractor pool. Most reviews describe water damage scenarios, with a smaller number covering fire, mold, and sewer backup jobs.
Services
Service area
Headquartered at 40 Gaton St, Staten Island, NY 10309. Serves Staten Island, Brooklyn, Manhattan, and New Jersey counties including Morris, Hudson, Middlesex, Essex, Union, Bergen, Ocean, and Somerset. That is a broad geographic claim for a single franchise location — confirm crew availability for your area.
Review consensus
Reviewers consistently name specific crew members and describe them staying through the full job. Jared appears in multiple reviews for water damage work and is praised for going above and beyond. Ronny Garcia is frequently mentioned as a project coordinator who guides customers through insurance claims, calls or texts with daily updates, and remains responsive throughout. Tony draws praise for fast emergency response — one reviewer describes him arriving on July 4th with equipment within hours. Bertha leads demo crews and appears in at least six reviews, praised for thoroughness and care. Mike Z (Ziemba) handles project management and reconstruction coordination, with multiple reviewers calling him exceptional. Bill, Joe Formisano, Crystal, Scott, and Ed also appear across positive reviews. The recurring theme is personal attention: reviewers describe crew members explaining the process, protecting belongings, and checking in regularly.
2 found across 101 total reviews at 4.9★. Two complaints tell a similar story. One reviewer (February 2026) described a strong first-day response that fell apart when the site manager left — no communication for two days, then confused replacement crews who arrived with insufficient equipment. After escalating through the insurance agent, Tony's sister came and was described as thorough, but the promised deep clean and trash removal never happened. Two weeks later, calls, emails, and messages to both the company and the insurance agent went unanswered, leaving a basement full of wet, molding debris. A second reviewer (February 2025) described a fire packout where several items went missing, including a king-size bed, air conditioner, and leather ottoman from rooms undamaged by the fire. The itemized list was described as extremely illegible. Neither review received an owner response.
The two negative reviews both describe jobs where the initial response was strong but the follow-through collapsed. This may reflect a capacity issue — the team appears to take on a high volume of work across a wide service area, and some jobs may lose priority after the emergency phase. The zero percent owner response rate on negative reviews is notable for a company with otherwise strong engagement. It suggests either the franchise does not monitor Google reviews or chooses not to engage publicly with complaints.
Jared (crew member — praised in multiple reviews for going above and beyond). Ronny/Ron Garcia (project coordinator — praised repeatedly for responsiveness, insurance guidance, and daily communication). Tony (site manager/emergency responder — praised for fast response and helpfulness, named in one negative for communication breakdown). Bertha (demo crew lead — praised in six-plus reviews for thoroughness and care). Mike Z/Ziemba (project manager/reconstruction — praised repeatedly as exceptional). Bill (initial contact/assessment — praised for quick follow-up). Joe Formisano (crew lead — praised for fire cleanup and attention to salvageable items). Crystal (crew member — praised for diligence and service). Scott (assessment/project lead — praised for quick planning). Ed (crew member — praised in multiple reviews). Bob (crew member — praised alongside Jared). Nick (crew member — praised for frozen pipe response). Kaylee (staff — praised alongside Mike Z). Benuvi (on-site crew — praised for demo work). Jose (crew member — praised alongside Jared). Johan (crew member — praised for water damage work). Dave/David (crew member — praised for helpfulness). Lennin (crew lead — praised for knowledge). Allyssa (phone staff — praised for being helpful and arranging fast crew dispatch). Mohammed (crew member — praised in multiple reviews for mitigation work). Lou (crew member — praised for mitigation). Jorge M (crew member — praised for diligence). Sherif (crew member — praised for soot cleanup). Mr Henry (team lead — praised for service). Ruben Delgado (crew member — praised for carpentry). Taha (crew member — praised for water damage work). Elsie (crew member — praised in multiple reviews). Jason G (crew member — praised for mitigation). George M (crew member — praised for mitigation). Efrain (crew member — praised for sewer cleanup). Eugene (crew member — praised for fire recovery).
With 4.9 stars across 101 reviews, this franchise delivers strong emergency response and has a deep bench of named, praised crew members. The risk is in follow-through — both complaints describe jobs that started well but stalled. Ask for a written timeline with milestones and a single point of contact who will stay assigned through project completion. If Ronny Garcia or Tony is available to manage your job, reviewers suggest that is a good sign.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that finds the mold profits from removing it. Ask for an independent mold assessment or get a second opinion on test results before committing to remediation.
- Both one-star reviews describe the same pattern: strong initial response followed by a communication breakdown and unfinished follow-up work. One reviewer waited two weeks for promised return visits that never happened. The owner did not respond to either complaint.
- This is a franchise. The website mixes national ServiceMaster corporate content with local franchise pages. Equipment and capabilities described on corporate pages may not reflect what the local Staten Island team actually has on hand.
- Their service area spans Staten Island, Brooklyn, Manhattan, and eight New Jersey counties. That is a very wide coverage area. Confirm response time and crew availability for your specific location before booking.