Provider profile
Menchy Cleaning & Reatoration
Provider snapshot
What this listing says
Staten Island homeowners dealing with water damage or post-flood mold who want a single company to handle cleanup, drying, insurance claims, and remediation under one 1-year warranty.
Best for
- Staten Island, Brooklyn, or northern New Jersey homeowners who need water damage cleanup and want help navigating their insurance claim.
- Property owners dealing with post-flood mold who prefer one company to handle both water extraction and mold removal rather than coordinating multiple contractors.
- Anyone needing after-hours or weekend emergency response for burst pipes, sewer backups, or storm flooding.
- Commercial property managers in the NY/NJ metro area who need a restoration crew that handles fire, smoke, and water damage.
About this company
Menchy Cleaning & Restoration is a Staten Island-based restoration company that handles water damage, mold, fire, and smoke cleanup across New York and New Jersey. They are owner-operated and position themselves as a one-stop shop: they test for mold, remediate it, and rebuild the damaged areas. Their Google listing categorizes them as a water damage restoration service, and that tracks with the bulk of their reviews.
The standout feature is their insurance claims workflow. They use thermal imaging to document damage and generate line-item estimates using carrier-accepted pricing software on-site. They claim a 60-minute response time and back all work with a 1-year warranty. Their mold page mentions pricing of $3.50 to $5.00 per square foot for remediation in New Jersey, which is one of the few restoration companies to publish a ballpark range.
The company has operated under at least two names. Older reviews reference "TRX Restoration," while newer reviews use "Menchy." The website claims operations since 1982, though it also states "over 20 years of experience" elsewhere. Gene appears in reviews going back to 2018 and remains active in 2026, suggesting continuity in leadership even through the name change.
4.8 stars across 42 Google reviews with zero negative reviews in the past 18 months. That is a clean recent record, though the review volume is modest.
Services
Service area
Headquartered on Staten Island, New York (Victory Blvd). They name Brooklyn, Staten Island, and Monsey as specific service areas in New York, and Deal, Lakewood, and Jersey City in New Jersey. The website broadly claims all of New York and New Jersey, which is a wide footprint for a single-location company.
Review consensus
Gene is the most frequently named person across the review history, praised for fast on-site response, clear explanations of the drying process, and direct billing to insurance. Calvin and his crew drew praise for being accommodating during stressful situations. Alex, the office manager, gets repeated mentions for efficiency and communication. Chris earned trust from reviewers for taking time to explain demo work and cleanup steps. Anastasia was singled out for reliability and attentiveness during cleaning. Multiple reviewers highlight same-day or next-day arrival, with several noting weekend and holiday availability.
0 found across 42 total reviews at 4.8★. No negative reviews in the last 18 months. Across all 42 reviews at 4.8 stars, every review is 4 or 5 stars. The only reservations come from 4-star reviews: one reviewer (chana platnick) noted that packers could have been more careful with fragile items, and another (Yossi Schaechter) gave 4 stars despite describing the experience as outstanding. These are minor, isolated notes rather than patterns.
The company rebranded from TRX Restoration to Menchy Cleaning & Restoration at some point between 2020 and 2024. Gene appears in reviews under both names, suggesting the same core team carried over. The rebrand did not appear to disrupt service quality based on the review trajectory. One reviewer (Nita Sanger, 2024) still referred to the company as TRX, indicating some customers may find the old name in search results.
Gene (owner/lead technician — praised repeatedly for fast response, clear communication, and insurance coordination). Calvin (crew lead — praised for being accommodating and helpful). Alex (office manager — praised for efficiency and responsiveness in three separate reviews). Chris (team lead — praised for patience, knowledge, and thorough demo work). Anastasia (cleaner — praised for reliability and quality of work). Elias (crew member — praised for hard work during water damage cleanup). Larry (plumber — praised on company website testimonial for quality work). Bill (crew member — praised alongside Gene for fast on-site arrival).
This is a small, owner-operated restoration company with a clean recent track record. Gene has been the consistent presence across years and a name change, and Alex runs the office side. Ask for Gene or Alex when you call. The one thing to watch: they test and remediate mold themselves, so get a second opinion on any mold findings before authorizing a large remediation job.
Keep in mind
- Menchy does both mold testing and mold remediation. A company that finds mold and then sells you the removal has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation services.
- The website claims the company has operated since 1982, but also says "over 20 years of experience." Older reviews reference a different company name (TRX Restoration). Ask directly about the ownership history and when the current operation started.
- They claim to serve all of New York and New Jersey, but they are based on Staten Island. Confirm response times and availability for locations outside the NYC metro area before booking.
- With 42 total reviews, this is a smaller operation. The reviews are overwhelmingly positive, but the sample size means less data to assess consistency over high volume.