Provider profile
Quick Response Restoration Inc
Provider snapshot
What this listing says
Full-service restoration company handling water damage, fire, and mold remediation with 24/7 dispatch across New York's Capital Region.
Best for
- Homeowners needing same-day response to water emergencies like burst pipes or flooded basements in the Capital Region
- Commercial property managers who need after-hours restoration work so business can continue during normal hours
- Mold situations that developed from water damage, since the company handles both the water mitigation and subsequent mold remediation
- Insurance-claim projects where you want one company to handle documentation, adjuster coordination, and direct billing
About this company
Quick Response Restoration operates from Round Lake, NY, and has served the Capital Region since 1998. Owner Vince Laurenzo Sr. runs the company, which handles water damage, fire and smoke damage, storm damage, mold remediation, biohazard cleanup, and reconstruction for both residential and commercial properties.
For mold work, Quick Response hires a third-party mold assessor to inspect and test the property before remediation begins. The assessor develops the remediation plan, and Quick Response executes it. After the work, the assessor returns to re-examine and clear the property. This separation between assessment and remediation means the company does not test and remediate on the same job.
The company bills insurance carriers directly and provides documentation including photos, moisture logs, and scope notes for adjuster review. They serve properties ranging from single-family homes to industrial buildings, hospitals, schools, and houses of worship across six New York counties and Pittsfield, Massachusetts.
Quick Response hosts annual community events at their Round Lake headquarters, including a large Christmas lights display (Santa's Playland) and summer car shows. A significant portion of their Google reviews come from attendees of these free public events rather than restoration customers.
Services
Service area
New York Capital Region including Saratoga County (Round Lake, Saratoga Springs, Clifton Park, Ballston Spa, Malta, Wilton, Halfmoon), Albany County (Albany, Colonie, Guilderland, Latham, Watervliet), Rensselaer County (Troy, Brunswick, East Greenbush), Schenectady County (Schenectady, Rotterdam), Warren County (Glens Falls, Lake George, Queensbury), Montgomery County (Amsterdam), and Pittsfield, Massachusetts.
Review consensus
Restoration customers highlight fast arrival (often same day), daily progress updates via text from assigned project managers, and responsiveness outside normal business hours. Multiple reviewers describe staff answering calls on weekends, nights, and holidays.
3 found across 464 total reviews at 4.8★. One reviewer reported a $500 charge just for an on-site quote. The company responded that the fee covers a documented assessment and they credit it toward the final bill. Another complaint involved a rude employee at their Christmas lights display, unrelated to restoration services. A third was a textless one-star rating with no details.
A large cluster of five-star reviews (30+) appeared on a single date (June 13, 2026), mostly with no text or text about car shows and events. This suggests the company actively solicits reviews at community events, which inflates the review count beyond what restoration-only feedback would produce.
Thiago (daily text updates during fire restoration), Gabe (mold remediation, answered calls on weekends and holidays), Carmen and Daniel (pipe burst cleanup), Brendan and Marc (water damage mitigation), Frank Lara (referenced in owner response for follow-up inquiries)
Restoration-specific reviews consistently describe quick dispatch and attentive communication. The high review volume and rating are partly driven by community event attendees, so buyers should weight the detailed restoration reviews more heavily than the overall score.
Keep in mind
- Quick Response charges a $500 service call fee for on-site assessments. They credit this fee toward the final bill if you hire them, but you forfeit it if you do not.
- Many of their 464 Google reviews come from community event attendees (car shows, Christmas lights), not from restoration or mold remediation customers. The 4.8 rating reflects a mix of service reviews and event reviews.
- The company does not perform mold testing itself. It hires a third-party assessor who develops the remediation plan and clears the property afterward. Ask who they typically use as their assessor.
- Their website mentions IICRC credentials for water technicians but does not specify mold-specific credentials for their remediation crews.