Provider profile
Ace Cleaning & Restoration
Provider snapshot
What this listing says
Long Island homeowners dealing with water damage or mold after storms or pipe failures who want a family-owned restoration company with 24/7 live phone response and an IICRC Triple Master Restorer on staff.
Best for
- Long Island homeowners from Ronkonkoma to the Hamptons who need emergency water or mold restoration with same-day response.
- Homeowners who want one company to handle mold inspection, remediation, and reconstruction without coordinating multiple contractors.
- Property owners who want the restoration company to handle insurance paperwork and direct billing rather than managing the claims process themselves.
- Commercial property managers on Long Island who need a reliable ongoing restoration partner.
About this company
Ace Cleaning & Restoration is a family-owned restoration company based in Ronkonkoma, Long Island, operating since 1998. Owner Kevin Kretsch holds an IICRC Triple Master Restorer designation, which the company says is held by fewer than 3% of restorers worldwide. They handle water damage, mold remediation, fire damage, and carpet cleaning across Long Island from Hempstead to Montauk.
Their mold work includes inspection using thermal imaging and air quality analysis, containment, and post-remediation testing. They also do the reconstruction afterward, handling the full cycle from water extraction through structural drying with dehumidification to final repairs. The website emphasizes non-toxic, pet-safe materials. They answer phones live around the clock with no automated system and commit to 60-minute response times.
Kevin Kretsch has owned the business for over 25 years. The company works directly with insurance carriers including State Farm, Allstate, Liberty Mutual, USAA, and Geico, handling documentation and direct billing. They are not a franchise. Several reviewers mention repeat use over many years, and at least one property management company (StayMarquis) describes an ongoing working relationship.
With 4.8 stars across 81 Google reviews and zero negative reviews in the last 18 months, the rating is unusually strong. Nearly every review mentions fast response and direct communication with Kevin or his crew. For a restoration company handling emergency calls, that consistency is worth noting.
Services
Service area
Headquartered in Ronkonkoma, NY, on Long Island. Their website lists 20 specific communities spanning from Hempstead in western Long Island to Montauk at the eastern tip, including Brookhaven, the Hamptons, Southampton, Sag Harbor, and Westhampton Beach. That is a wide geographic range covering roughly 100 miles of Long Island.
Review consensus
Kevin gets named repeatedly for showing up personally, often within an hour, and for being straightforward and knowledgeable. Reviewers describe him as hands-on from the initial assessment through insurance coordination. James and Nico are frequently mentioned together as a carpet and cleaning team that shows up on time and does careful work. Several reviewers mention using Ace multiple times over years for different services. The insurance handling comes up often, with reviewers saying Ace took over the claims process and reduced their stress. Sherri in the office is praised by name for guiding a homeowner through a difficult mold remediation process.
0 found across 81 total reviews at 4.8★. 0 found across 81 total reviews at 4.8 stars. There are no negative reviews from the last 18 months to evaluate. This is uncommon for a restoration company handling emergency work. It may reflect genuinely strong service, or it may reflect a small total review count where unhappy customers simply did not post.
The review base skews heavily toward water damage and carpet cleaning rather than mold-specific jobs. Only a handful of reviews mention mold remediation directly (Mark Ferraro, Diana Tobin, Tzipi Weiss, Steve Viggiano, Nicole Mandese). The company's strength, based on review volume, is clearly emergency water response, with mold as a secondary service line.
Kevin (owner — praised repeatedly for fast personal response, knowledge, and insurance handling). James (technician — praised for carpet cleaning, punctuality, and careful work). Nico/Niko (technician — praised alongside James for carpet and rug work). Matt (technician — praised for tile cleaning and flood response). Joe (technician — praised for flood cleanup and leadership on job sites). Sam (technician — mentioned for on-time arrival and good work). Rich (technician — praised for tile floor cleaning). Ken (mentioned alongside Kevin for efficiency and fair pricing). Sherri/Sherry (office staff — praised for guiding a homeowner through mold remediation emotionally and logistically). Danielle (office staff — praised by a commercial client for prioritizing requests). Lora (office staff — praised alongside Danielle for customer service). Mani (technician — mentioned for work alongside Nico and Matt).
Ace is a strong pick for emergency water damage on Long Island, with a track record of fast response and hands-on owner involvement. For mold work specifically, ask Kevin to walk you through the inspection findings before agreeing to remediation, and consider whether an independent test makes sense given that Ace does both. The office staff, particularly Sherri, gets praise for guiding homeowners through stressful situations.
Keep in mind
- Ace does both mold testing and mold remediation. That means the same company telling you there is a problem is the one selling you the fix. Consider getting an independent mold test from a separate inspector before committing to remediation work.
- Their primary identity is water damage restoration, not mold. Mold remediation is one of several services. If you need a company that does nothing but mold work, this is not that.
- The service area listed on their website spans all of Long Island from Hempstead to Montauk, roughly 100 miles. Response times may vary depending on how far east you are from their Ronkonkoma base.
- With zero negative reviews in the last 18 months, there is limited critical feedback to evaluate. That is unusual but means you are relying heavily on the positive consensus.