Provider profile
SERVPRO of Pittsford Henrietta
Provider snapshot
What this listing says
Pittsford, Henrietta, and Brighton homeowners dealing with basement water damage that has led to mold, who want a locally owned SERVPRO franchise operating in Rochester since 1979 with crews that show up in teams of 3-5 within hours.
Best for
- Pittsford, Henrietta, and Brighton residents who discover mold after a basement flood, pipe burst, or ice dam and want one company to handle water extraction, drying, mold cleanup, and reconstruction.
- Homeowners who want a crew that sends multiple technicians fast: reviewers consistently report teams of 3-5 arriving within hours of calling.
- Anyone dealing with a mold or water situation tied to an insurance claim, given multiple reviewers credit Amanda and the office staff with handling insurer communication.
- Commercial property owners in the Rochester area who need after-hours emergency response for water or mold damage.
About this company
SERVPRO of Pittsford Henrietta is a locally owned franchise based at 39 Saginaw Drive in Rochester, New York, owned by Douglas Glassman. They have operated in the Greater Rochester area since 1979, covering Pittsford, Henrietta, Brighton, Fairport, and Penfield. Their primary work is water damage restoration and fire damage cleanup, with mold remediation as a service they pick up when water events lead to mold growth.
Their mold page describes a seven-step process: emergency contact, inspection, containment, air filtration using air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, cleaning of structural elements and HVAC systems, and restoration including drywall replacement and reconstruction. They also run a contents packout operation with a secure storage facility for belongings displaced during remediation. The website references IICRC industry certification and SERVPRO corporate training.
The franchise holds a 5.0-star Google rating across 46 reviews. Every single review is 5 stars. That is unusual for any service business with meaningful volume. One reviewer, Nicole Zizzo, specifically calls out mold remediation work in her attic, giving this franchise at least one confirmed mold-specific job in its review base.
Services
Service area
Headquartered at 39 Saginaw Drive, Suite 4, Rochester, New York 14623. The franchise name references Pittsford and Henrietta. The website lists Fairport, Penfield, and Henrietta as service areas, and the about section claims coverage of the Greater Rochester, Pittsford, and Henrietta area. Reviewers confirm jobs in Rochester, Pittsford, Henrietta, and East Rochester.
Review consensus
Zeke Allen is named as project manager in 5 reviews, with Juliana Allen and Wanda Santillo specifically crediting his communication and attention to detail. Tyler appears in 4 reviews for field work (water extraction, floor removal). AJ appears in 4 reviews, often paired with Tyler on basement water jobs. Amanda draws praise in 2 reviews for follow-up calls and insurance coordination. Anthony is named in 3 reviews for on-site leadership, with Edith Lawrence describing him laying down floor cloths and explaining each step. Jason appears in 3 reviews (carpet cleaning with Dillon, fire soot cleanup). Fast response time is the most common operational theme: Kathleen Young reports 5 technicians arriving within a couple of hours, Josh Rood says same-day basement cleanup, and multiple reviewers describe crews working late into the night to finish.
0 found across 46 total reviews at 5.0★. No one-star reviews exist in the review corpus. All 46 Google reviews are 5 stars, and no negative reviews from the last 18 months were provided. There is no complaint data to analyze. (0 found across 46 total reviews at 5.0 stars)
This franchise operates as a water-damage-first company that picks up mold work downstream. Nearly every detailed review describes a water event (basement flooding, pipe burst, ice damage, house fire) rather than a standalone mold discovery. Nicole Zizzo's review is the only one that specifically describes mold remediation (attic mold in a new house), and it received 1 like. Buyers coming in with a mold-only problem and no active water event will be working with a crew whose daily routine is water extraction and drying, not dedicated mold work. The perfect 5.0 rating across 46 reviews is statistically unusual and worth noting, though the reviews themselves contain specific names, dates, and details that suggest organic engagement rather than coordinated solicitation.
Zeke Allen (project manager — positive, 5 mentions). Tyler (field technician — positive, 4 mentions). AJ (field technician — positive, 4 mentions). Amanda (office coordinator/follow-up — positive, 2 mentions). Anthony (field lead — positive, 3 mentions). Jason (technician — positive, 3 mentions, carpet and fire work). Dillon (technician — positive, 2 mentions, paired with Jason). Michael (technician — positive, 2 mentions). Lorenzo (technician — positive, 1 mention). John (technician — positive, 2 mentions). Zack (manager — positive, 1 mention, fire damage inspection). Garrett (technician — positive, 1 mention, fire cleanup). Joe (coordinator — positive, 1 mention, holiday flood response).
Ask for Zeke Allen as your project manager if your job involves mold remediation. He is the most frequently named staff member and reviewers credit him with clear communication. Confirm upfront whether this franchise handles mold testing itself or refers that to a third party, since the classification says they do not test. And because there are zero negative reviews to learn from, ask for references from past mold-specific jobs before signing a scope of work.
Keep in mind
- This is a restoration company, not a mold specialist. Mold work is one service among many (water, fire, storm, construction, cleaning). Only one review out of 57 scraped specifically mentions mold remediation. If you need a company whose sole focus is mold, this is not that.
- The website content is largely standardized SERVPRO franchise template material. Claims about equipment and process reflect the national brand, not necessarily what this specific franchise owns or deploys on every job.
- Every Google review is 5 stars. A perfect rating with no negatives means there is no complaint data to evaluate. You are relying entirely on positive reviews to judge this company.
- The website mentions mold inspections and sampling, but the classification indicates they do not do testing. Confirm whether they perform mold testing in-house or refer that out to an independent party.