Provider profile
Rochester Restoration
Provider snapshot
What this listing says
Rochester and Monroe County homeowners dealing with water, fire, or mold damage who want a single independent contractor to handle cleanup through full reconstruction.
Best for
- Rochester and Monroe County property owners who need water, fire, or mold damage handled from emergency response through complete reconstruction by one contractor.
- Homeowners with insurance claims — multiple reviewers mention the company working directly with insurance carriers and adjusters to manage the claims process.
- Situations where mold was caused by water damage or fire — they can address the root cause and the mold under one scope of work.
- Property owners who want an independent local contractor rather than a franchise or insurance-preferred vendor.
About this company
Rochester Restoration is an independent, family-owned restoration contractor based on Lexington Avenue in Rochester, NY. They handle water damage, fire and smoke damage, mold remediation, contents cleaning, and full reconstruction — all in-house. They hold a New York State Mold Remediation Contractor license (#01749) and are IICRC-affiliated. Their pitch is that you hire one company from emergency response through rebuild, rather than coordinating multiple contractors.
What stands out is the single-contractor model. Most restoration companies subcontract the reconstruction phase, but Rochester Restoration employs general contractors on staff. Their mold remediation process includes arranging an independent mold assessment by a separate licensed assessor, as required by New York State law, then building a remediation work plan around that assessment. They describe containment of the affected area, removal, cleaning, and final clearance testing. For water damage, they mention industrial-strength dehumidification equipment and digital moisture monitoring.
The company was founded in 2021 by Chris Muoio and his wife Dayna, originally as Rochester Fire Restoration. Chris brought over two decades of experience as a general contractor and carpenter. The family connection to restoration runs three generations — Chris's grandfather, Salvatore "Sam" Muoio, was a Lieutenant with the Rochester City Fire Department at Engine Company 9, and spent his off-duty hours maintaining and rehabbing properties across the city. The company rebranded to Rochester Restoration to reflect its broader service range beyond fire damage.
A 5.0-star rating across 105 Google reviews is rare for any restoration company. That number reflects a consistent pattern: reviewers name specific crew members by name, describe what those people did, and recommend the company to others. Only one review in the last 18 months falls below 4 stars.
Services
Service area
Based in Rochester, NY at 1144 Lexington Avenue. They list approximately 30 towns across Monroe County including Brighton, Chili, Gates, Greece, Irondequoit, Penfield, Pittsford, Webster, Henrietta, Fairport, Brockport, Victor, and others. Their website also references the broader Finger Lakes region.
Review consensus
Herbert appears in more reviews than any other employee, consistently praised as a project manager who communicates clearly and follows through. Tamarcus is the most-named field crew member, mentioned in at least ten reviews for hard work and reliability. Logan and Kevin also appear repeatedly as reliable crew. Chris Muoio, the owner, is named in several reviews for personal involvement in projects, especially fire restorations and insurance coordination. Reviewers consistently highlight same-day or next-day response times, clear communication throughout the project, and crews that clean up after themselves. Several reviews specifically mention ice dam damage and basement flooding — seasonal issues common in Rochester — with same-day emergency response.
1 found across 105 total reviews at 5.0★. The single recent complaint is not about restoration work. A reviewer saw a Rochester Restoration employee pull into an Arby's exit lane on West Ridge Road, nearly hit another car, then confront the other driver. The owner responded acknowledging the incident and stated it was addressed with the employee. This is a driving behavior complaint, not a service quality issue.
Herbert (project manager — praised repeatedly for communication, follow-through, and responsiveness). Tamarcus (field crew lead — praised in 10+ reviews for hard work, courtesy, and explaining the process). Logan (field crew — praised for efficiency and professionalism, often paired with Tamarcus). Kevin (field crew — praised for being helpful, courteous, and knowledgeable). Tom (sales/initial contact — praised for being informative and genuine). Chris Muoio (owner — praised for guiding customers through fire restoration and insurance processes). Kurt (project manager — praised in earlier reviews for planning and communication). Andre/Andrea (field crew — praised for quality work). Mike (project manager/mitigation — praised for knowledge and team leadership). Josh (project manager — praised in fire restoration context). Brian (crew — praised for courtesy and knowledge). Tyron (crew — praised for hard work and dedication). Nick (crew — praised for professionalism during apartment restoration). Marcus (crew — praised for efficiency). Dayna Muoio (co-owner/operations — praised for explaining the insurance process).
With 105 reviews and a 5.0-star rating, this company's track record speaks clearly. Ask for Herbert or Tamarcus if your project involves water or mold mitigation — they appear in the most reviews and draw the most specific praise. Confirm the independent mold assessor's credentials upfront if your job involves mold, and get the project timeline and reconstruction scope in writing before work begins.
Keep in mind
- They offer both mold testing coordination and mold remediation. While they arrange independent assessments through a separate licensed assessor as required by New York law, the company that profits from remediation is the same one scoping the job. Ask to see the independent assessor's credentials and confirm they have no financial relationship with Rochester Restoration.
- Their service area lists roughly 30 towns across Monroe County and into the Finger Lakes region. For locations at the outer edges, confirm response time and whether the 24/7 emergency promise applies.
- The company was founded in 2021, so the "over a decade of experience" claim on their website refers to Chris Muoio's personal construction background, not the company's track record as a restoration firm.
- Their single negative review involves an employee driving a company van recklessly. The owner responded that it was addressed, but it is a reminder that field crews operate independently.