Provider profile
Feels Like Home Mold Water & Fire & Mold Restorations LLC
Provider snapshot
What this listing says
Rochester homeowners in Monroe County dealing with basement mold after water damage who want an owner-operated company that handles both remediation and reconstruction under one roof.
Best for
- Rochester and Monroe County homeowners with basement mold problems, especially after flooding or water intrusion.
- Buyers who want the company owner personally managing their project from estimate through clearance testing.
- Homeowners dealing with combined water damage and mold who want one company to handle extraction, drying, remediation, and reconstruction.
- People with active insurance claims who need a restoration company that bills insurers directly and documents every step.
About this company
Feels Like Home Restorations is an owner-operated restoration company based at 704 Jay Street in Rochester, NY. They handle mold remediation, water damage, fire damage, and cleaning services for both residential and commercial properties across Monroe County. Owner Alyssa runs the jobs personally, which reviewers mention repeatedly.
They do both mold testing and mold remediation, which is a conflict of interest you should understand before hiring. On the methods side, their website says they follow EPA guidelines and IICRC S-520 standards, use environmentally safe products, work with independent microbiologists for clearance testing, and apply antimicrobial treatments after removal. They also claim to use moisture mapping technology and industrial drying equipment for water damage work. They offer a lifetime warranty on all work, conditional on underlying issues being fixed.
The company is locally owned and serves Rochester and surrounding Monroe County communities including Greece, Brighton, Irondequoit, Gates, and Henrietta. They hold a New York State mold contractor license, which you can verify through the state's public database. They bill insurance directly using the same estimating software insurers use, which several reviewers confirmed made the claims process easier.
4.8 stars on Google with 34 reviews is a strong rating for a local restoration company. Nearly every review is 5 stars, and repeat customers exist, including one reviewer who hired them twice. That said, 34 reviews is a modest total, so the rating reflects a smaller sample.
Services
Service area
Headquartered at 704 Jay Street, Rochester, NY 14611. They serve Rochester and surrounding Monroe County communities including Greece, Brighton, Irondequoit, Gates, and Henrietta. Coverage appears limited to Monroe County, which is reasonable for a small owner-operated company.
Review consensus
Alyssa is named in over 20 reviews as the owner who personally manages projects, communicates throughout the process, and shows up on site. Reviewers consistently describe her as knowledgeable, compassionate, and responsive. Multiple reviewers mention the crew showing up on time, working hard, and leaving basements looking and smelling fresh. Several reviewers note competitive pricing. A repeat customer (Vincent Alonci) hired them twice. One reviewer (Pamela Wigent) said a separate mold inspector recommended them. John and Nick are named as crew members in positive reviews.
1 found across 34 total reviews at 4.8★. One reviewer (lynn gebhardt, April 2026) described the crew arriving without proper protective equipment, breaking containment seals, and using paint rather than proper removal methods. She alleged the work made her home worse and caused health issues. The owner responded that the work was done two years prior per an independent assessment, the home passed third-party clearance testing from an assessor the reviewer hired, and the reviewer was not present during the project. The owner also noted the account remains unpaid with a lien filed, and that other contractors also placed liens on the property. The reviewer has 4 total reviews and 1 like on this complaint.
The single negative review and the owner's detailed response reveal a disputed project with contradictory claims about work quality. The owner provided specific factual context: independent clearance testing passed, the reviewer was not on site during the work, and the bill went unpaid. This is not a pattern but a single contentious job. The owner responded same-day with specifics rather than a template, which suggests active engagement rather than reputation management.
Alyssa (owner/project manager — praised in 20+ reviews for communication, knowledge, and personal involvement). John (crew member — praised by Pamela Wigent and Family Gis for quality work). Nick (crew member — praised by Family Gis for attention to detail).
Ask for Alyssa directly, as she personally runs most projects and is clearly the company's strongest asset. Get an independent mold assessment before hiring them for remediation to avoid the testing-and-remediation conflict of interest. Request references from jobs similar to yours in size, and confirm in writing what the lifetime warranty covers and what voids it.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. Consider hiring a separate inspector to scope the work and verify clearance independently.
- The lifetime warranty sounds strong, but it is conditional on all underlying moisture issues being fixed. Ask exactly what voids it before signing.
- With 34 reviews total, this is still a relatively small company. If your project is large or complex, ask how many crew members they can deploy and what the timeline looks like.
- Their one negative review involves a disputed remediation job where the reviewer and owner contradict each other on what happened. The account remains unpaid with a lien filed. Ask for references from projects similar to yours in scope.