Provider profile
Craftsman Home Remodeling
Provider snapshot
What this listing says
Rochester homeowners with basement or attic mold who want an owner-operated family business where the person writing the quote also does the work and handles insurance coordination.
Best for
- Rochester-area homeowners with basement or attic mold who want the company owner personally managing the remediation from inspection through completion.
- Homeowners dealing with a burst pipe or flood who need same-day water extraction and follow-up mold prevention under one company.
- Buyers or sellers who need mold inspection, remediation, and post-job duct cleaning bundled without coordinating multiple contractors.
- Homeowners who need help navigating an insurance claim for water or mold damage and want a contractor experienced with that process.
About this company
Craftsman Home Remodeling (CHR Restoration) is a family-owned operation in Rochester, NY that splits its time between mold work, water damage restoration, air duct cleaning, and custom deck building. Phil Zona Sr. runs the company with his wife Tricia. The differentiator reviewers mention most: Phil writes the quote, shows up on the job site, and stays through completion. Multiple reviewers confirmed this independently.
The mold process page on their website describes HEPA vacuuming of affected surfaces, negative air pressure with containment, and dehumidification for moisture control. They also clean furnace and duct systems as part of mold jobs to prevent recontamination. The combination of mold remediation and air duct cleaning under one roof is unusual for a company this size. They handle basement mold, attic mold, and water damage extraction, and their website mentions working with insurance companies on claims. Several reviewers confirmed the insurance coordination.
The company traces back to 1963 when Phil's father started the business. Their website claims over 60 years of experience. Phil and Tricia run the day-to-day operations with a small crew that has included Doug, Justin, Nick, and Frankie across different periods. The family presence is consistent across reviews spanning 2019 through 2026.
4.8 stars across 104 Google reviews with zero negatives in the last 18 months is a strong record. The volume is moderate but the consistency is notable. Nearly every detailed review names Phil or Tricia by name and describes direct interaction with the owners throughout the project.
Services
Service area
Based at 140 Metro Park in Rochester, NY. The website focuses exclusively on Rochester-area services. All service pages target Rochester, NY specifically. Reviews reference homeowners across the Rochester metropolitan area.
Review consensus
Phil Zona Sr. appears in nearly every review. Reviewers consistently describe him writing the quote, being on-site daily, and doing hands-on work alongside his crew. Tricia (also referred to as Patricia or Trish) handles communication, scheduling, and insurance coordination. Katherine Mt Carmel House said Phil and Trisha went above and beyond navigating an insurance claim. Crystal Maira noted competitive pricing and no unexpected subcontractors. Chris Zdep said Phil came personally instead of sending a sales representative and was the most knowledgeable of five companies they quoted. Karen Lattierre confirmed Phil and Doug did the work themselves. Multiple mold-specific reviewers (Betty Pum, Kristin Barber, wurthers, M Rashid) praised the education they received about the mold problem and remediation steps. Samantha Whelsky confirmed Sunday emergency response for a water and mold issue.
0 found across 104 total reviews at 4.8★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 104 reviews, the visible record contains only 5-star ratings. There is no complaint data to analyze.
The owner-on-every-job model explains both the high ratings and the moderate review count. A company where Phil personally handles each project cannot scale to high volume. This structural constraint likely keeps quality consistent but limits throughput. Cameron Boshnack's 5-star review includes a notable detail: their insurance company later told them wet drywall and insulation should have been removed first before drying. The reviewer still rated 5 stars and learned from the experience, but it suggests the scope of water damage work may sometimes miss steps that insurance adjusters expect. One review (Shelly Larkins, June 2026) comes from a 0-review account; several older positive reviews also come from single-review accounts. This is typical of contractor businesses with referral-driven customers.
Phil Zona Sr. (owner — positive, named in nearly every review for hands-on work, quoting, and on-site presence). Tricia/Patricia/Trish Zona (co-owner — positive, praised for communication, scheduling, insurance coordination, and responsiveness). Doug (crew member — positive, named by Karen Lattierre and Kay DoubleYa for deck and field work). Justin (crew member — positive, named by Jonathan Barry and Kay DoubleYa for being friendly and detail-oriented). Nick (crew member — positive, named by Karen D for installation work). Frankie (crew member — positive, named by happychapify for basement mold removal). Phil (second Phil, possibly Phil Jr. — positive, named by Karen D as 'Both Phils' working on a mold project).
Ask for Phil by name, though you will likely get him regardless since he runs every job. Before signing a remediation contract, get an independent mold test since CHR does both testing and removal. If you have a water damage situation, confirm the scope of demolition (drywall and insulation removal) matches what your insurance company expects before work begins.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- Their primary identity is split across mold remediation, water damage, deck building, and duct cleaning. Deck construction is a significant part of their business based on review volume. This is not a mold-only specialist.
- 104 reviews with zero negatives in 18 months sounds clean, but it also means there is no complaint data to evaluate. You have no third-party information about how this company handles problems when things go wrong.
- The website claims over 60 years of experience, which traces to the father's company founded in 1963. The current mold and restoration focus appears more recent based on review history starting around 2019.