Provider profile
KPM Restoration
Provider snapshot
What this listing says
Poughkeepsie and Dutchess County homeowners dealing with water damage or mold in older housing stock who want a single locally owned company handling extraction through reconstruction.
Best for
- Poughkeepsie and Dutchess County homeowners needing emergency water extraction with same-day response and direct insurance billing.
- Owners of older or historic homes in the Southside Historic District or Arlington who need restoration work sensitive to original materials and aging plumbing.
- Anyone who wants mold remediation and the subsequent rebuild handled by one company instead of coordinating separate contractors.
- Property owners dealing with burst pipes, sewage backups, or flooded basements who need insurance claim documentation in Xactimate.
About this company
KPM Restoration is an independently owned restoration company based in Poughkeepsie, serving Dutchess County and the broader Hudson Valley. They run the full cycle from emergency water extraction and mold remediation through final drywall and paint, all with in-house crews rather than subcontractors. Owner James Kennedy answers emergency calls personally, according to the company's website.
What stands out is the in-house reconstruction capability. Most restoration companies hand off the rebuild to subcontractors, which means a second company, a second timeline, and finger-pointing when things go wrong. KPM keeps it all under one roof. Their technicians hold IICRC certifications in water restoration (WRT), fire and smoke (FSRT), mold remediation (AMRT), and structural drying (ASD). They also carry the New York State mold remediation contractor license required under Article 32. For mold jobs, they follow the NYS protocol where an independent assessor writes the remediation plan and performs clearance testing afterward.
KPM started in 2017 with one truck and now operates out of 9 offices across New York and Vermont, headquartered in Mechanicville. The Poughkeepsie office at 211 Cottage St serves Dutchess County directly. Kennedy received a Brawny Giant award in 2021 for providing free disinfection services to first responders during COVID-19. The company is a member of the Dutchess County Regional Chamber of Commerce.
A perfect 5.0 on Google across 38 reviews is unusual for any restoration company. The volume is still modest, but zero negative reviews means no complaints have surfaced publicly. Several reviewers are repeat customers, and one dental office owner reports using them on three separate occasions for water damage at different locations.
Services
Service area
Headquartered in Mechanicville, NY with a dedicated office at 211 Cottage St in Poughkeepsie. Serves the City and Town of Poughkeepsie, Hyde Park, Wappingers Falls, Beacon, Fishkill, Pleasant Valley, LaGrange, Rhinebeck, Pawling, Millbrook, Dover, and greater Dutchess County. Claims 60-minute emergency response throughout Dutchess County. Also operates offices in Albany, Schenectady, Queensbury, Colonie, Kingston, Newburgh, Elmsford, and Poultney, VT.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers describe crews arriving within an hour, including weekends and holidays. Charlie is named twice, once by a repeat customer (Roger Wilson) for handling a broken pipe and once by Ashley Ross alongside Travis for water damage work. Joe is named by two reviewers for burst pipe cleanup, including one in Kent, Connecticut. Terrance is praised by name for flood work in Poughkeepsie. James Kennedy, the owner, is called out by Cheri Paustian for answering questions in detail. Several reviewers highlight insurance claim handling and direct billing as a significant stress reducer. Repeat business is a strong signal: Roger Wilson, Dewayne Blue, and John O'Brien all report using KPM multiple times.
0 found across 38 total reviews at 5.0★. No 1-star reviews found in the last 18 months. With 38 total reviews at a 5.0 rating, no negative feedback has surfaced publicly on Google.
A cluster of 5-star reviews appeared on the same dates (March 5-7 and November 12, 2025), which is common with review solicitation campaigns. Several of these reviews come from single-review accounts with brief text. This does not mean the reviews are fake, but the timing pattern suggests the company actively requests reviews from recent customers in batches.
Charlie (technician — praised twice for fast pipe cleanup response). Joe (technician — praised twice for burst pipe work and being helpful). Travis (technician — praised alongside Charlie for water damage work). Terrance (technician — praised for flood drying in Poughkeepsie). James Kennedy (owner — praised for detailed answers to questions).
Every public review is positive, and multiple customers have returned for repeat service, which is a strong trust signal for a restoration company. Ask for Charlie or Joe by name if you have a water emergency. The review volume is still growing, so check back for updated feedback as the company scales across its 9-office footprint.
Keep in mind
- KPM does both mold testing and mold remediation. New York State law requires that a separate assessor perform the inspection and clearance testing, and KPM says they follow this protocol. Confirm that your mold assessor is fully independent from KPM before work begins.
- Their headquarters is in Mechanicville, roughly 90 miles north of Poughkeepsie. The Poughkeepsie office dispatches local crews, but ask whether your specific job will be staffed from the local office or from another region.
- With 38 reviews and a 5.0 rating, the review volume is relatively low for a company operating since 2017 across 9 offices. The perfect rating is encouraging but based on a small sample.
- KPM covers a wide territory from Elmsford to Queensbury to Vermont. For non-emergency jobs, confirm response times and crew availability for your specific location in Dutchess County.