Provider profile
SERVPRO of Southern Rockland County Stony Point
Provider snapshot
What this listing says
Rockland County homeowners dealing with basement mold after water damage who want a SERVPRO franchise with 120+ years of combined crew experience and in-house reconstruction capability.
Best for
- Rockland County homeowners dealing with basement mold from burst pipes, water heater failures, or storm flooding who want remediation and reconstruction from one company.
- Property owners in Pearl River, Suffern, Nyack, or Stony Point who need same-day emergency response for water damage that could lead to mold growth.
- Commercial property managers in Rockland County who need mold remediation, HVAC cleaning, or biohazard cleanup with insurance documentation handled by the restoration company.
- Homeowners who want a franchise-backed operation with 24/7 availability and the equipment inventory to handle large-loss situations without waiting on subcontractors.
About this company
SERVPRO of Southern Rockland County, Stony Point is a restoration franchise based in Pearl River, New York, owned by Anthony Palumbo and Richard J. Cristofol. They cover Rockland County communities including Suffern, Nyack, Stony Point, Haverstraw, and about 20 other towns. Mold remediation is one piece of a broader operation that also handles water damage, fire damage, storm damage, construction, and specialty cleaning.
The mold-specific setup is standard for a well-equipped SERVPRO franchise. They use containment with negative air pressure, HEPA vacuums and air scrubbers during remediation, and antimicrobial treatments on affected surfaces. Their website describes sanding and surface treatments for salvageable materials and full removal of porous materials like carpet, drywall, and insulation when colonies have gone too far. They hold a general contractor license, so they handle the reconstruction after remediation without handing you off to another company. They also do HVAC and air duct cleaning, which matters when mold has spread through ductwork.
The team claims 120+ years of combined hands-on experience across their roster. They are an IICRC firm with credentials in Applied Structural Drying, Water Damage Restoration, Fire and Smoke Restoration, Odor Control, and Health and Safety. They keep production vehicles stocked and maintain trailered generators and desiccant dehumidifiers for large-loss jobs. The company also supports local organizations including the Knights of Columbus, American Red Cross, and local fire departments.
38 reviews at a perfect 5.0 on Google is notable. That rating with this review count suggests a franchise that has kept its operation tight enough to avoid the scheduling and communication complaints that typically bring SERVPRO franchises down from perfect scores. The review dates span from 2019 through early 2026, so this is not a brand-new operation gaming early reviews.
Services
Service area
Based in Pearl River, New York at 1 Blue Hill Plaza #1509. They serve communities across Rockland County including Suffern, Pearl River, Nyack, Wesley Hills, Stony Point, Haverstraw, Sloatsburg, Blauvelt, Airmont, Orangeburg, Piermont, Tallman, Tappan, Palisades, Sparkill, Hillburn, Tuxedo, Pomona, Tomkins Cove, Montebello, and Tuxedo Park. Reviews also mention jobs in Mahwah, Paramus, Ringwood, and Old Tappan (New Jersey), suggesting they cross the state line for some work.
Review consensus
Fast emergency response is the most consistent theme. Anthony D'Arco called at 3:45 PM about a flooded basement and had a crew at his door an hour later. Maureen mtsipp described a team arriving two hours after her call for major water damage, with Kelly telling her not to worry. Scott Sirota named Steven for keeping him informed at every step, plus Phil, Tony D, Kyle J, Kyle M, Joe, Carla, Nathan, and Louise for their work. Jonathan Debrusk singled out Kyle after a garage fire. Lauren Campagna praised Matt for being informative throughout a water damage job with no wait time for scheduling. Noreen Campbell highlighted Stevan for explaining the situation and possible outcomes. William D. called out foreman Everette as extra special, and Jill H. praised Felix and Francisco. Multiple reviewers mention crews being polite, on time, and respectful of their homes.
0 found across 38 total reviews at 5.0★. No negative reviews found in the last 18 months (0 found across 38 total reviews at 5.0★). There is no complaint data to analyze.
The review base includes a mix of single-review accounts and established reviewers. Six Local Guides left reviews (Karen Howarth, Michael, Lauren Campagna, Anthony D'Arco, Martin Kivell, Maureen mtsipp), lending credibility to the overall positive trend. Several reviews mention specific job types — basement floods, water heater failures, a hoverboard fire, a gym with smoke damage, a yoga studio — which indicates a genuine spread of residential and commercial work rather than solicited reviews from one type of customer. Dennis Zysman described a commercial job where 25 employees showed up to clean a gym after smoke damage, suggesting the franchise can scale crew size for larger jobs.
Steven (crew — praised for communication and keeping customers informed). Matt Prout (technician — praised for being informative about water damage). Kyle (crew — praised for fire response work). Everette (foreman — praised as extra special by William D.). Felix (crew — praised alongside Francisco for their work). Francisco (crew — praised alongside Felix). Kelly (office — praised for reassurance and follow-through by Maureen mtsipp). Stevan (technician — praised for knowledge and explaining situations). Phil, Tony D, Kyle J, Kyle M, Joe, Carla, Nathan, Louise (crew — named together by Scott Sirota for their work on a multi-trade job).
This franchise has a strong track record for emergency water damage response, and reviews confirm the crew handles mold work too. Ask for Steven or Matt Prout if your job involves mold assessment. The biggest unknown is how the operation handles non-emergency mold jobs — every review describes an urgent situation. Confirm scheduling timelines and who specifically will run your project before signing.
Keep in mind
- This is a SERVPRO franchise, not an independent company. Service quality depends on the local franchise owners (Palumbo and Cristofol) and their crew, not the national brand. Franchise experiences vary widely across locations.
- With 38 reviews and zero negatives, there is no complaint history to learn from. Every service business generates some dissatisfied customers eventually, so the absence of any complaints suggests either a genuinely tight operation or a small enough volume that problems have not surfaced yet.
- Their primary identity is water and fire restoration, not mold. Mold remediation is one of many services they offer. If you need a company whose sole focus is mold work, this is not that.
- Their service area lists 20+ communities across Rockland County. Confirm that your specific town falls within their primary response zone and ask about realistic arrival times for non-emergency mold work.