Provider profile
SERVPRO of Ozone Park
Provider snapshot
What this listing says
Queens homeowners in Ozone Park, Howard Beach, or Jamaica Bay dealing with water or fire damage who want a single contractor to handle cleanup through reconstruction.
Best for
- Queens homeowners in Ozone Park, Howard Beach, Jamaica Bay, or Briarwood who need water damage cleanup and don't want to manage multiple contractors for the rebuild.
- Residential property owners dealing with post-storm flooding who want a company that will also handle the insurance claims process.
- Homeowners who had a house fire and need smoke damage cleanup, odor removal, and reconstruction handled by the same team.
- Commercial property managers in Queens who need 24/7 emergency water extraction with documented processes for insurance.
About this company
SERVPRO of Ozone Park is a franchise restoration company based at 87-17 97th Ave in Ozone Park, Queens. It operates under the SERVPRO national brand but is locally owned. The franchise covers Ozone Park, Jamaica Bay, and surrounding Queens neighborhoods. Mold remediation is one of several services — the core business is water and fire damage restoration, with reconstruction capabilities built in.
The main differentiator here is the end-to-end model. They handle initial mitigation (water extraction, drying, demolition of damaged materials), then remediation, and then the rebuild — all under one contract. That means you don't need to hire separate companies for cleanup and construction. They also work directly with insurance companies on claims paperwork, which multiple reviewers specifically called out as helpful.
The franchise is owned by Ralph DiCristofaro per the website, though longtime reviewers frequently reference Raymond Wardell as the owner and hands-on point of contact. Jeri Selvin-Rank manages operations and is named in more reviews than anyone else on the team. The company has been active in Queens for years and responded to major local events including Hurricane Sandy and Hurricane Ida flooding.
With a 4.7-star rating on 48 Google reviews, the company has strong marks overall. Most reviews are 5-star, and the two recent 1-star complaints both center on the same concern: the company allegedly pushing for more work than was needed. That pattern is worth understanding before you sign a contract.
Services
Service area
Based in Ozone Park, Queens, New York. The franchise covers Ozone Park, Jamaica Bay, Jamaica, Rosedale, Howard Beach, and Briarwood. Reviewers also mention work done in Brooklyn, Whitestone, Rockaway, and Manhattan, suggesting the service area extends beyond the core Queens neighborhoods listed on the website.
Review consensus
Jeri Selvin-Rank is the most frequently named person across all reviews — customers praise her for being responsive, honest about scope, and effective at navigating insurance claims. Martin Rodriguez is named as a strong project manager who runs clean, organized job sites. Kevin gets praise as a crew chief who explains each step of the process clearly. In recent 2026 reviews, Johnny and Henry are called out for hard work and efficiency on flood cleanup. Multiple reviewers highlight fast response times — several mention crews arriving within hours of the initial call. The insurance assistance comes up repeatedly: reviewers describe SERVPRO handling paperwork, fighting with adjusters, and simplifying the claims process. Raymond Wardell, referenced as the owner, is personally named by several customers who appreciated his direct involvement.
2 found across 48 total reviews at 4.7★. Maria Brito (August 2025) described a detailed series of problems at a Manhattan apartment: workers arriving late, one reportedly showing up impaired, a pipe burst during mitigation that flooded her kitchen and the apartment below, a broken oven knob that cost her $934 to repair, and a subcontractor who broke her refrigerator drawer. She also described Jeri Rank pushing for a full floor replacement she felt was unnecessary and weeks of delays — the water event was March 17 but mitigation didn't start until April 29. The owner's response was a brief template asking her to reach out directly, without addressing any specific claims. Lorna Thorpe (January 2025) said the company over-remediated her basement and then stopped returning calls once she decided not to use them for repairs. She described delays in submitting documentation to her insurance adjuster. The owner's response was longer and more polished but still generic, providing an email address without engaging with the specific allegations.
Both 1-star reviews describe the same dynamic: the company allegedly expanding the scope of work beyond what the customer believed was necessary, then disengaging when the customer pushed back or declined additional services. This is a known risk with companies that handle both mitigation and reconstruction — the incentive structure rewards larger scopes. The owner responses to both complaints follow a template pattern: polite but vague, asking the customer to reach out without addressing the substance of the complaint. This contrasts sharply with the many positive reviews praising the team's communication and transparency.
Jeri Selvin-Rank (business development manager — praised in 10+ positive reviews for responsiveness, honesty, and insurance navigation; named in Maria Brito's 1-star for allegedly refusing responsibility and upselling). Martin Rodriguez (project manager — praised for clean, organized work across multiple reviews). Kevin (project manager/crew chief — praised for explaining processes and efficient execution). Johnny (crew — praised in 2026 reviews for hard work). Henry (crew — praised in 2026 reviews). Elvis Gonzales (crew — praised for going above and beyond). Andres (crew — praised for being knowledgeable). Hector (crew — praised across multiple jobs). Jose (crew — praised). Raymond Wardell (owner — praised by multiple reviewers for personal involvement and fast response). John Facchiano (reconstruction oversight — praised). Gio (contractor — praised). Melony (office — praised for phone intake). Frayam Jimenz (crew — praised). Liz (office manager — praised). Dan (crew — praised in older review).
Most customers have a good experience here, particularly with Jeri Rank's communication and the team's speed on water damage jobs. But get your scope of work in writing and have it reviewed independently before authorizing demolition or remediation. If you only want mitigation and plan to hire a separate contractor for repairs, say so upfront and confirm in writing what documentation they'll provide and by when.
Keep in mind
- SERVPRO of Ozone Park does both mold testing and mold remediation. That's a conflict of interest — the company assessing whether you have a mold problem is the same company that profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Two recent 1-star reviews both describe the company over-scoping work or pushing for additional services the customer felt were unnecessary. One reviewer said the company 'drastically over remediated' her basement to create business for themselves. Ask for a written scope of work and compare it to an independent assessment before authorizing demolition.
- Both negative reviewers reported that customer service dropped off sharply once they declined additional work or repairs through SERVPRO. If you plan to use them for mitigation only and hire someone else for the rebuild, set expectations upfront and get documentation timelines in writing.
- This is a SERVPRO franchise, which means national branding but local execution. Quality depends entirely on the local owner and crew. The franchise model also means some website content is templated rather than specific to this location's actual capabilities.