Procyon

Thomas (the owner) earns consistent praise for answering the phone personally and showing up on site. Multiple property managers and insurance contacts describe him as a long-term go-to contractor. Dani K called him always available by phone. Christina DeSantis noted he finished a mold remediation job on schedule after years of working together. Steven Smith praised Thomas's design sense during restoration. Michael LoRusso, who manages properties across NYC, called Procyon his go-to from small puff backs to multi-floor floods. Water damage response speed and insurance claim coordination come up in nearly every positive review. Chloe Ciraco described an urgent basement flood response. Staci Sargent highlighted how clean they kept the work site during drying. Multiple reviewers mention the team is courteous and cleans up after the work.

2 found across 25 total reviews at 4.6 stars. Katrina Norman (February 2026) hired through a landlord for a mold inspection. The inspector took pictures but no physical samples despite visible mushroom growth on wood and black growth from a kitchen pipe. The report concluded no remediation was needed. Four months later, an independent assessor found active growth. Ellen Amy Levine (December 2025) paid for a mold assessment and the inspector took only an air sample and a sample from visible mold. No moisture meter, borescope, or thermal camera was used despite the customer raising concerns about hidden mold above ceilings and below a floor. Both reviewers described paying for a service and receiving less than what a standard mold assessment typically includes.

The two negatives share a specific pattern: both describe mold inspections where the inspector skipped diagnostic tools and physical sampling. The positives, by contrast, overwhelmingly describe water damage work. This suggests the company's core competency and attention to detail are strongest in water extraction and restoration, with mold assessment as a secondary offering that may not receive the same rigor. The 0% owner response rate on negative reviews is notable for a company whose owner is praised for personal accessibility in positive reviews.

Thomas/Tom (owner -- praised by Dani K, Fetneh Eskandari, Steven Smith, Christina DeSantis, Michael LoRusso, Sander Davila, Tom Bruenn, Carl Walsh). No staff named in negative reviews.

Ask for Thomas directly and confirm he will be on your job. For water damage, the track record is strong with years of repeat commercial clients. For mold work, request upfront that the inspection include moisture readings, thermal imaging, and physical samples from any visible growth -- the two complaints both describe inspections that skipped these steps. Get an independent mold assessment before agreeing to remediation.