Provider profile
Emergency Fire Services
Provider snapshot
What this listing says
Nassau County and Queens homeowners dealing with fire or water damage who want a single contractor to handle cleanup, insurance claims, and full reconstruction.
Best for
- Homeowners in Nassau County or Queens dealing with mold that followed a fire or water event, where one company handling both the source damage and the mold makes sense.
- Anyone who wants their restoration contractor to manage the insurance claims process directly, including documentation and adjuster coordination.
- Commercial property owners in the Tri-State area who need water damage or storm damage handled with 24/7 availability.
- Homeowners who want full-service restoration — from emergency cleanup through finished construction — under one contract.
About this company
Emergency Fire Services operates out of New Hyde Park, NY, and focuses on fire, water, and storm damage restoration across Nassau County, Queens County, and the broader Tri-State area. Mold removal is one piece of a larger operation — this is a restoration company that also does mold work, not a mold-only outfit. They handle the full lifecycle from emergency board-up and demolition through reconstruction.
What sets them apart is the insurance-side model. They assign a dedicated account manager to each claim, bill the insurance company directly, and offer a zero-deductible program for out-of-pocket expenses (capped at 10% of the overall claim — read the fine print). That means they position themselves as a one-stop shop: you call them, they show up, they deal with the insurer, they rebuild. Their mold removal page mentions eco-friendly products and black mold removal, though the website is light on specifics about mold-specific equipment or methods.
The company has been operating since 2011. Their tagline — "small enough to care, large enough to get the job done" — tracks with the review pattern: named employees show up repeatedly, and reviewers consistently mention feeling personally guided through the process.
4.8 stars across 72 Google reviews is strong. Nearly every review is 5 stars, and the volume of detailed, named-employee reviews suggests genuine customer engagement rather than solicited one-liners.
Services
Service area
Emergency Fire Services is headquartered at 1208 Jericho Turnpike in New Hyde Park, NY. They list Queens County and Nassau County as their primary service areas, with mold remediation and restoration pages for both counties. They also claim broader Tri-State area coverage, though the website does not specify which additional cities or counties beyond Queens and Nassau.
Review consensus
Reviewers consistently name individual employees — Edward, Jose Pimentel, Jonathan Tineo, Erika, Denise, Mildred, and Afiyah — as responsive, empathetic, and communicative. The most common praise pattern involves speed of arrival after a fire or flood: multiple reviewers describe EFS showing up the same day or next day with equipment. Several reviewers specifically credit the account management process for reducing stress during insurance claims. Paul Melamed noted that EFS navigated mold testing and remediation after flooding, with Denise, Mildred, and crew chief Leo handling the work. Santos and his crew drew praise for completing a boiler room fire cleanup in two days.
1 found across 72 total reviews at 4.8★. 1 found across 72 total reviews at 4.8 stars. A Local Guide reviewer (12 reviews) described a dispute where EFS initially promised to handle everything — cleanup, restoration, and insurance communication — with nothing out of pocket. After a fire department inspection resulted in violations, EFS reportedly told the homeowner not to worry but later tried to pass those fines along. The reviewer also reported that EFS filed a lien on her property without prior notice or communication, while her insurance claim was still being processed. She fired EFS as her construction company over trust concerns. EFS did not respond to this review.
The single negative review touches on a structural risk of the EFS business model: they show up at fire scenes, offer to handle everything, and bill insurance directly. That works well when claims go smoothly — dozens of reviewers confirm this. But when a claim stalls or disputes arise, the same model can create tension over who owes what. The lack of an owner response to the only negative review is notable for a company that otherwise generates strong engagement from its customers.
Edward/Ed (site manager — positive across multiple reviews). Jose Pimentel (cleanup crew lead — positive). Jonathan Tineo (representative — positive). Dwayne (employee — positive). Erika (account manager — positive). Denise/Denice (office staff — positive). Mildred (office staff — positive). Afiyah/Afia (office staff — positive). Paula (staff — positive). Santos (crew — positive). Leo (crew chief — positive). Cris (staff — positive). Gina (account manager — positive). Jordan (staff — positive). Besim (staff — positive). Mr. McPherson (staff — positive).
EFS has a strong track record for fire and water damage restoration with hands-on account management. If you need mold work after a fire or flood, ask specifically about their mold removal process and what equipment they use — the website is vague on mold-specific details. Request a written breakdown of what the zero-deductible offer covers and what falls outside it before signing anything.
Keep in mind
- Mold removal is a secondary service here, not their core business. EFS is primarily a fire and water damage restoration company. If you need a mold-only specialist, this may not be the right fit.
- The zero-deductible offer has conditions: it cannot exceed 10% of the overall claim, applies to specific services only, and does not cover costs your insurance denies. Read the agreement carefully before signing.
- One recent reviewer reported that EFS filed a lien on her property without notice after a billing dispute, and that promises made during the sales process were not honored during construction. There was no owner response to this review.
- The website claims Tri-State area coverage, which is broad. Confirm they will service your specific location before committing.