Provider profile
BlueLine Disaster Solutions Inc.
Provider snapshot
What this listing says
Mohawk Valley homeowners dealing with water damage or mold after a flood, burst pipe, or sump pump failure who want a single company to handle extraction through remediation and repairs.
Best for
- Homeowners in the Utica, Rome, Herkimer, and Syracuse corridor who need emergency water extraction and dry-out, especially after-hours or on weekends.
- Property owners facing mold after water damage who want one company to handle the full sequence from water removal through mold remediation and repairs.
- Sellers or buyers needing mold remediation on a tight closing timeline — several reviewers mention BlueLine accommodating real estate deadlines.
- Commercial property owners, including medical offices, dealing with repeat or multi-incident water events who need a reliable ongoing relationship.
- Homeowners in older properties who may have asbestos or lead concerns alongside water or mold damage.
About this company
BlueLine Disaster Solutions is a locally owned restoration company based in New Hartford, NY, serving the Mohawk Valley and parts of Central New York. Their primary identity is emergency water damage response, but they handle the full chain: water extraction, dry-out, mold remediation, fire and smoke cleanup, biohazard and trauma cleanup, and asbestos and lead removal. They also handle repairs and reconstruction after the initial cleanup.
What stands out is the breadth of hazardous material work under one roof. Most restoration companies in this market handle water and mold but subcontract asbestos and lead. BlueLine does that in-house. They claim an average 60-minute emergency response time, and multiple reviews confirm same-day or next-day arrivals, including weekends and holidays. They work directly with insurance companies on claims, which several reviewers noted reduced their stress significantly. The company is IICRC certified and carries a BBB A+ rating. The VOSB (Veteran-Owned Small Business) designation on their website suggests military ownership.
The office team — Sarah, Amber, and Emily — gets named repeatedly in reviews, which is unusual. Most restoration companies get praise for field crews, but here the office coordination is a standout. Jamie (also referred to as James) appears to be the owner or a senior manager, and reviewers describe him showing up on jobs personally and providing free assessments.
With 66 Google reviews and a 4.8-star rating, BlueLine sits well above average for a local restoration company. Only one review in the past 18 months falls below 4 stars. That volume and consistency in a smaller market like Utica-Rome is notable.
Services
Service area
Headquartered in New Hartford, NY. They serve the Mohawk Valley and Central New York, with specific city pages for Herkimer, New Hartford, Old Forge, Oneida, Rome, Syracuse, Utica, and Whitesboro. They also reference Onondaga and Oswego Counties. The core service area appears to be the Utica-Rome metro, with Syracuse at the outer edge.
Review consensus
The office team gets the most consistent praise. Sarah appears in at least eight reviews spanning several years, with Amber close behind and Emily appearing in more recent reviews. Reviewers describe them as responsive to calls and texts, helpful with scheduling, and reassuring during stressful situations. Jamie (James) is praised for showing up on jobs personally, doing free assessments, and being patient with questions. Tony is mentioned as a project manager who handled all issues. Multiple reviewers specifically note holiday and weekend availability — several emergencies around Christmas were handled promptly. The insurance coordination draws repeated praise, with reviewers saying BlueLine handled the claims process for them. A local real estate agent (Dana Lauren) and a contractor (Taylor English) both describe BlueLine as their preferred referral, suggesting trade confidence.
1 found across 66 total reviews at 4.8★. One reviewer (Ginny Paul, February 2025) describes a complete communication breakdown: two weeks of waiting, contact only through a third-party answering service with no direct company communication, a forgotten appointment, and then being told they could not come for another two weeks. The household had three people with mold allergies. The owner did not respond to this review.
The contrast between the overwhelmingly positive reviews and the single negative is striking. The positive reviews consistently name office staff and describe a company that over-communicates. The one negative describes the opposite — no communication at all. This suggests the failure was situational (possibly a dropped ball during a busy period) rather than systemic. However, the 0% owner response rate on negative reviews is a gap. A company this attentive to its customers during active jobs does not engage publicly when things go wrong.
Jamie/James (owner or senior manager — positive across multiple reviews, praised for personal site visits and free assessments). Sarah/Sara (office coordinator — positive across at least eight reviews spanning 2022-2026, praised for responsiveness and communication). Amber (office — positive across multiple reviews, praised for responsiveness to calls and texts). Emily (office — positive in recent 2025-2026 reviews, praised for being reassuring and coordinating quickly). Tony (project manager — positive, praised for handling all issues and reasonable pricing). Chris (field crew — positive, mentioned alongside other team members). Lee (field crew — positive, mentioned alongside other team members). Phil (field crew — positive, praised for being fast and knowledgeable).
BlueLine's track record is strong, especially for emergency water situations where speed and insurance coordination matter. Ask for Jamie or James if you want the owner involved, and confirm Sarah or Emily as your office point of contact so you have a direct line. If your job is not an active emergency, get a specific start date in writing — the one negative review suggests non-urgent jobs may fall through the cracks.
Keep in mind
- BlueLine does both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem profits from fixing it. Ask whether they use a third-party inspector for pre- and post-remediation testing, or request your own independent assessor.
- The one recent negative review describes a two-week wait with communication only through a third-party answering service, and no direct callback from the company. The owner did not respond to this review. If your job is not an active emergency, confirm a specific start date and a direct contact at the company.
- Their service area page lists cities from Herkimer to Syracuse to Old Forge — a geographic spread of roughly 100 miles. Confirm that response times and availability apply to your specific location, especially outside the Utica-New Hartford core.
- The website is light on specifics about mold remediation methods and equipment. Ask what their process involves before signing a contract.