Provider profile
Magic home restoration
Provider snapshot
What this listing says
Long Island homeowners in Nassau or Suffolk County dealing with water damage or mold alongside a pipe burst or flood, where same-day emergency response and insurance coordination matter.
Best for
- Suffolk County and Nassau County homeowners needing emergency water extraction after a pipe burst or flood, especially overnight or on weekends.
- Homeowners who want one company to handle water damage cleanup, mold removal, and structural rebuild rather than coordinating multiple contractors.
- Property owners who need help navigating insurance claims during restoration, since the team handles documentation and communicates directly with carriers.
- Long Island residents dealing with puffback damage or fire/smoke cleanup who need soot removal and odor elimination.
- Homeowners with mold discovered during a remodel or in a crawl space who want fast scheduling and same-week remediation.
About this company
Magic Home Restoration is a family-owned restoration company based in Nesconset, Long Island. Owner Mike Hughes runs three related brands under one roof: Magic Home Restoration for disaster recovery, Magic Basement Services for waterproofing, and Magic Junk Removal for demolition and hauling. Mold remediation is one piece of a broader operation that primarily handles water damage, fire damage, and biohazard cleanup.
The company follows IICRC restoration processes and claims a 45-minute on-site response window for emergencies across Long Island. They handle the full chain from water extraction through drying, mold removal, and structural rebuild. Their website mentions thermal imaging, moisture meters, and industrial dehumidifiers, though the real differentiator in reviews is speed: multiple customers describe crews arriving the same day or within hours of a late-night pipe burst.
Mike started the company as a family operation and still takes calls directly. The website describes him as a father of three boys who runs the business with a family-first approach. Several reviews mention speaking with Mike personally before any crew arrives, and he appears to stay involved through the insurance claims process.
A perfect 5.0 rating across 74 Google reviews is rare for any restoration company. Not a single review dips below 4 stars. That said, the review volume is still modest, and many reviewers have only one or two other reviews on their accounts.
Services
Service area
Headquartered in Nesconset, NY (Suffolk County). Serves Nassau County, Suffolk County, and Queens. Specific towns listed on their website include Babylon, Brentwood, Brookhaven, Coram, East Hampton, Glen Cove, Hauppauge, Hempstead, Huntington, Islip, King's Park, Middle Island, Miller Place, Patchogue, Riverhead, Rocky Point, Shirley, Smithtown, Sound Beach, and Southampton. The East Hampton-to-Queens range is broad for a small company based in central Suffolk County.
Review consensus
Speed of response is the dominant theme. Multiple reviewers describe calling after a nighttime pipe burst or flood and having a crew on site within hours. Mike Hughes gets personal credit for being reachable by phone and messenger, explaining the process, and staying involved through insurance paperwork. Alex draws praise as an estimator who gives honest assessments and clear explanations. Edward (also called Ed or Eddie) is frequently named for hands-on remediation work, with reviewers citing his thoroughness and willingness to go beyond the scope. Chris and his site crew get credit for efficient cleanup, packing, and debris removal. Joey (Joe) appears alongside Edward in several reviews as part of the field crew. Frank Paul is singled out in one review as a craftsman who led post-flood reconstruction. Communication is a recurring strength: reviewers consistently mention being kept informed at every step.
0 found across 74 total reviews at 5.0★. No 1-star reviews exist across 74 total reviews at 5.0 stars. There are zero negative reviews (3 stars or below) in the last 18 months. One 4-star review from a homeowner with attic mold noted that Magic spent less time during the estimate than two competitors, which initially caused unease, though the reviewer ultimately gave a positive assessment after speaking with Mike.
The absence of any negative reviews across 74 ratings is statistically unusual for a restoration company. Several positive reviewers have only 1-2 reviews total on their Google accounts, which is common for restoration work (people review after a crisis) but worth noting. Multiple Local Guides with established review histories also rate them 5 stars, which lends credibility. The review pattern suggests a small, owner-operated company where Mike personally manages the customer relationship, reducing the kind of communication breakdowns that typically generate complaints at larger restoration firms.
Mike / Michael Hughes (owner — praised for direct communication, personal involvement, insurance help). Alex (estimator — praised for honesty, clear explanations, responsiveness). Edward / Ed / Eddie (field crew lead — praised for thoroughness, going above and beyond, knowledge). Chris (site crew — praised for cleanup efficiency, packing, and quality work). Joey / Joe (field crew — praised alongside Edward for hard work and friendliness). Frank Paul (reconstruction lead — praised as a craftsman for post-flood rebuild). Nick (owner — mentioned once for being knowledgeable and helpful).
With a perfect 5.0 across 74 reviews and no negatives, Magic Home Restoration has an unusually clean track record. Ask for Mike directly when you call, since his personal involvement is what reviewers credit most. Get an independent mold test before agreeing to remediation, and confirm the response time for your specific location since their service area is broad.
Keep in mind
- Magic Home Restoration does both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- This is primarily a water damage and disaster restoration company. Mold work is part of the mix, not their sole focus. If you need specialized mold-only work, ask about the specific training and credentials of the crew assigned to your job.
- The 45-minute response time is claimed for Long Island, but their listed service area stretches from East Hampton to Queens. Response times will vary significantly depending on where you are relative to their Nesconset base.
- Nearly all reviews focus on water damage restoration. Fewer reviews specifically mention mold remediation work, so the track record there is thinner.
- The three-brand structure (restoration, basement waterproofing, junk removal) means your project could involve crews from different divisions. Ask upfront who will be on site and who your point of contact is.