Provider profile
PuroClean of Nanuet
Provider snapshot
What this listing says
Rockland County homeowners dealing with water damage or mold after pipe bursts and basement flooding, where owner Mitch Cohen personally oversees each job from assessment through completion.
Best for
- Homeowners in Rockland County and surrounding areas who need water damage mitigation or mold remediation with direct owner involvement throughout the project.
- Real estate agents and property managers who need fast turnaround for pre-closing water or mold issues -- multiple reviewers mention Mitch resolving problems within days to keep closings on track.
- Homeowners with hardwood floors affected by water damage, since PuroClean of Nanuet advertises a specialty drying panel system designed to minimize refinishing.
- Landlords and condo owners managing mold in rental units, where Cohen handles communication with tenants directly.
About this company
PuroClean of Nanuet is a PuroClean franchise in Nanuet, NY, owned and operated by Mitch Cohen since 2009. The company handles water damage, mold remediation, fire and smoke damage, and biohazard cleanup for homes and businesses across Rockland, Westchester, and Orange Counties in New York, plus northern New Jersey. Cohen runs the operation hands-on -- he takes the initial calls, shows up for assessments, and stays involved through project completion.
The mold remediation page describes a process that uses HEPA air filtration devices for containment, EPA-registered disinfectants, and HEPA vacuuming. The website explicitly states bleach does not kill mold and recommends third-party clearance testing after remediation. For water damage, they use a proprietary "QuickDry System" with infrared cameras and moisture meters for assessment, followed by commercial-grade air movers and dehumidifiers. They also offer a specialty hardwood floor drying system using drying panels, heat, and desiccant water removal. Note: they do both mold testing and remediation, which creates a conflict of interest.
Cohen founded the franchise after working as an operations manager for a custom home furnishing company. He holds IICRC certifications in water restoration (WRT), applied structural drying (ASD), applied microbial remediation (AMRT), and fire and smoke restoration (FSRT). The company is a NYS Licensed Mold Remediation Contractor, EPA Lead-Safe Certified, and a member of the Nanuet, New City, and Fair Lawn Chambers of Commerce.
A perfect 5.0-star rating across 123 Google reviews is exceptional for a restoration company. The consistency of praise for Mitch by name, combined with specific mentions of crew members like Gabriel, Daryl, and Joannie, suggests the owner-operator model delivers a level of personal attention that larger franchises struggle to match.
Services
Service area
Headquartered in Nanuet, NY (228 East Rte 59, Suite 179). Serves Rockland County including Nanuet, New City, Nyack, Suffern, West Nyack, Valley Cottage, Airmont, Montebello, Haverstraw, Spring Valley, Chestnut Ridge, Congers, and Monsey. Also covers parts of Westchester County, Orange County in New York, and northern New Jersey including Bergen County.
Review consensus
Mitch Cohen is named in the majority of reviews for fast response, clear communication, and personally walking customers through the process. Crew members Gabriel, Daryl, Joannie, and Jervis receive specific praise for efficient and careful fieldwork. Margaret is noted for compassionate handling of stressful situations. Reviewers consistently highlight same-day or next-day response times, fair pricing, and willingness to explain the restoration process in detail. Several real estate agents (Shana P., Patricia Cormack) and insurance-referred customers (Tom, Jean Kenny) describe fast turnarounds that saved closings or simplified claims.
0 found across 123 total reviews at 5.0★. No negative reviews found in the last 18 months. Across all 123 reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews in the recency window.
The owner-operator model drives the review pattern here. Mitch Cohen is named in nearly every review, often as the first point of contact and the person who stays involved through completion. This creates an unusually personal experience for a franchise operation, but it also means the company's reputation is tied to one person's availability. As the business grows, whether Cohen can maintain this level of involvement is worth watching.
Mitch Cohen (owner/operator -- positive across nearly all reviews). Gabriel (field technician -- positive, praised for knowledgeable work on mold jobs). Daryl (field technician -- positive, praised for efficient work). Joannie/Joanne (crew member -- positive, praised for friendly, effective service). Jervis (crew member -- positive, mentioned for prompt service). Margaret (staff -- positive, noted for compassionate customer handling). Jim (worker -- positive, praised alongside Gabriel for mold remediation work).
Ask for Mitch directly -- he runs the operation and reviewers consistently cite his personal involvement as the reason they had a good experience. Get a separate mold inspection before agreeing to remediation work, since this company does both testing and remediation. If you are in Rockland County with a water or mold emergency, the response time track record here is strong.
Keep in mind
- PuroClean of Nanuet does both mold testing and mold remediation. This is a conflict of interest -- the same company that identifies the problem profits from fixing it. Ask for a third-party inspection before committing to remediation work.
- This is a PuroClean franchise, not an independent company. Pricing follows PuroClean's national pricing systems, which means less room for negotiation but more consistency in how jobs are scoped.
- The service area claims are broad -- Rockland, Westchester, Orange Counties and northern NJ. If you are on the edges of that territory, confirm response times before booking.
- All 123 Google reviews are 5-star. While the praise is consistent and specific, the absence of any negative feedback makes it harder to assess how the company handles problems.