Provider profile
PuroClean of Mineola
Provider snapshot
What this listing says
Nassau County homeowners dealing with water or fire damage who want a PuroClean franchise with a large, named field crew and 24/7 emergency response across Mineola and surrounding north shore towns.
Best for
- Homeowners in Mineola, Great Neck, Roslyn, Manhasset, or Port Washington who need same-day emergency water extraction.
- Insurance-referred jobs where you want a company that coordinates directly with your adjuster throughout the claim.
- Fire-damage situations requiring packout, contents cleaning, and restoration of personal items.
- Property owners who want mold remediation paired with a post-remediation clearance test recommendation from a third party.
- Commercial properties in north Nassau County needing 24/7 restoration response.
About this company
PuroClean of Mineola is a PuroClean franchise in Mineola, NY, owned by Alexandra Fajardo and David Acosta. They handle water damage, fire and smoke restoration, mold removal, and biohazard cleanup for both residential and commercial properties. The office sits at 249 Elm Place and serves a wide swath of Nassau County plus parts of New York City.
The company uses PuroClean's proprietary QuickDry System for drying, which combines infrared cameras, moisture meters, commercial-grade air movers, and dehumidification equipment. For mold work, their website describes containment with HEPA air filtration devices, HEPA vacuuming, and EPA-registered disinfectants. They explicitly note that bleach does not kill mold and recommend third-party clearance testing after remediation. They hold IICRC certification and EPA Lead Safe certification.
Fajardo and Acosta run a sizable field crew. Reviewers name over a dozen technicians by first name, which is unusual for a single-location franchise. The team handles everything from emergency water extraction to fire-damage packout and contents restoration. Spanish-language content on their blog suggests bilingual capability.
With a 4.9-star rating across 58 Google reviews and zero negatives in the last 18 months, this is an exceptionally clean review profile. That rating with this volume puts them in rare territory for a restoration company.
Services
Service area
Headquartered in Mineola, NY (Nassau County). Their contact page lists over 50 specific towns across north Nassau County, including Great Neck, Manhasset, Port Washington, Roslyn, New Hyde Park, Garden City Park, Carle Place, Old Westbury, and Williston Park. They also claim coverage in Manhattan, Queens, Brooklyn, the Bronx, Suffolk County, and Westchester, but those broader claims are not supported by review evidence, which centers on Nassau County.
Review consensus
Reviewers consistently name individual technicians and praise them for respectfulness, clear communication, and careful handling of belongings. Prince appears in at least six reviews spanning 2022 to 2025, praised for being knowledgeable, detail-oriented, and respectful. Axel appears in four reviews from 2024 to 2025, described as superb and polite. Silverio draws praise for courtesy and cleaning up debris. Jeffrey Grimes is called efficient and effective for fire mitigation work. Multiple reviewers mention the team's compassion during stressful situations, especially fire-damage packouts where personal items needed careful handling. Insurance coordination gets specific mention, with multiple customers noting their insurer recommended PuroClean.
0 found across 58 total reviews at 4.9★. No 1-star reviews found in the last 18 months. Across 58 total reviews at 4.9 stars, the review profile contains no recent negative data to analyze.
The review pattern here is strongly franchise-typical: many reviews praise the crew by name without mentioning the owners, which suggests the field technicians are the primary customer touchpoint. The high frequency of insurance-referred customers (Allstate, Traveler's) indicates strong relationships with local adjusters. One reviewer named Prince left a 5-star review for the company he works at, which is worth noting as a self-review.
Prince (technician — praised in 6+ reviews for knowledge and respect). Axel (technician — praised in 4 reviews for professionalism and excellence). Silverio (technician — praised for courtesy and cleanup). Ryan (technician — praised for politeness and professionalism). Daniel/Danny (technician — praised for water damage and move-in work). Hersson/Herrson (technician — praised for efficiency and mold removal). Richard (technician — praised for mold removal and water damage work). Jeffrey Grimes (team lead — praised for fire mitigation efficiency). Hector (technician — praised alongside Axel). Michael (technician — praised for basement water damage). Cameron (technician — praised for working well with team). Tony/Anthony (technician — praised for contents return and packout). Julio (technician — praised alongside Ryan). Junior/Jr (technician — praised for water damage work). Jeff (technician — praised for water damage cleanup). Jorge (technician — mentioned in Thanksgiving ceiling collapse job). John/Jhon (technician — praised for fire contents cleaning). Joshua (technician — mentioned in ceiling collapse job).
This crew gets strong marks for field work, especially packouts and water extraction. Ask for Prince or Axel if you want technicians with a long track record at this location. Since they do both testing and remediation, get an independent mold assessment before letting them scope their own remediation job.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that identifies the problem profits from fixing it. Ask whether they will accept a third-party inspection report or require their own.
- This is a franchise, not an independent business. Processes, pricing, and equipment come from the PuroClean corporate system. The local ownership and crew are specific to this location, but warranty terms and dispute resolution may involve the franchisor.
- Their service area claims are broad: the website lists Manhattan, Queens, Brooklyn, Bronx, Nassau, Suffolk, and Westchester. For locations outside north Nassau County, confirm response time and crew availability before committing.
- 58 reviews with zero negatives in 18 months is clean, but also means there is limited complaint data to evaluate. The absence of criticism is not the same as proof of perfection.
- Their website content is largely boilerplate PuroClean franchise text. Specific details about this location's equipment and team come primarily from reviews, not from the website itself.