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SERVPRO of Medford

Medford, NY / 4.8 rating / 52 reviews / Water damage restoration service

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Provider snapshot

What this listing says

Suffolk County homeowners dealing with water damage that led to mold, who want a single franchise crew to handle extraction, remediation, and rebuild under one project manager.

Water-to-mold pipelineIn-house reconstructionCommercial large-lossContents packout
Base location Medford, NY
Provider type Restoration company
Public reviews 4.8 from 52 reviews

Best for

  • Medford, Holbrook, and Sayville homeowners who need mold remediation after a water event and want one company to handle both.
  • Property managers on Long Island who need a franchise with commercial large-loss capacity and after-hours response.
  • Homeowners whose insurance company referred SERVPRO and want a crew experienced in claims documentation and adjuster coordination.
  • Buyers who want reconstruction (drywall, flooring, painting) bundled with mold removal to avoid hiring a separate contractor.

About this company

SERVPRO of Medford is a nationally franchised restoration company based on Route 112 in Medford, Long Island. Mold remediation is one piece of a broader operation that centers on water damage, fire damage, storm cleanup, and full reconstruction. The franchise handles both residential and commercial properties across Suffolk County.

The mold page describes a seven-step process: emergency contact, damage assessment, containment, air filtration using air scrubbers and HEPA vacuums, removal with antifungal and antimicrobial treatments, cleaning of structural elements and HVAC systems, and reconstruction of affected areas. They also offer mold testing and contents packout to a storage facility during remediation. Nothing here is unusual for a SERVPRO franchise—these are standard corporate procedures—but the ability to take a job from water extraction through mold removal through drywall replacement and painting under one contract is genuinely convenient.

The franchise is owned by Daniel B. Kluger, Greg A. Shell, Greg A. Shell Jr., and Elijah R. Shell. The SERVPRO brand has operated since 1967. Staff hold IICRC credentials through SERVPRO's corporate training program. The franchise runs 24/7 emergency response.

4.8 stars across 52 Google reviews with zero 1-star reviews is a strong record. Most reviews describe water damage jobs rather than mold-specific work, so the mold track record is thinner than the overall rating suggests.

Services

Mold remediationmold testingwater damage restorationfire and smoke damage restorationstorm and flood cleanupreconstruction and remodelingcontents packout and storageHVAC and air duct cleaningsewage cleanupbiohazard cleanupodor removalcarpet and upholstery cleaning

Service area

Headquartered in Medford, NY on Route 112. Serves Medford, Sayville, Bayport, Holbrook, West Sayville, and Holtsville in Suffolk County, Long Island. The listed area covers a tight cluster of towns in central Suffolk County.

Review consensus

What reviewers praise

Juan Gutierrez draws the most mentions as a project manager—reviewers credit him for on-time completion, clear communication, and hands-on oversight on water damage and reconstruction jobs. Chris appears in multiple reviews for responsiveness, including a Christmas Eve emergency call, and for helping navigate insurance disputes. Matias Arguello handled several reconstruction projects and earned praise for staying on top of subcrews. Anthony McNamee and Tyler get called out together for water removal work in a commercial office. Multiple reviewers mention the team explaining each step of the process and keeping communication lines open throughout multi-week projects.

What low reviews reveal

0 found across 52 total reviews at 4.8★. No 1-star reviews found. Across 52 total reviews at 4.8★, only two reviews landed below 5 stars (both at 4★), and neither raised a specific complaint. One noted satisfaction with the process, the other praised the project manager. Without negative reviews to analyze, there are no complaint patterns to report.

Pattern worth noting

The franchise operates as a water-damage-first business. Nearly every review describes a flood, pipe burst, or storm that led to restoration work. Mold is mentioned in only a handful of reviews (Jennifer Lopusnak's basement mold issue, Jill Giunta's bathroom mold, and Sam's storm/mold damage at a housing complex). The project manager model—assigning one PM like Juan, Chris, or Matias to shepherd a job from assessment through rebuild—generates consistent praise and is the franchise's operational strength.

Named staff

Juan Gutierrez (project manager — praised repeatedly for communication, timeliness, and quality). Chris (project manager — praised for responsiveness, insurance help, Christmas Eve emergency response). Matias Arguello (project manager — praised for coordination and quality on reconstruction). Eddy H. (technician — praised for patience and helpfulness on mold job). Anthony McNamee (office/sales — praised for helpfulness). Tyler (crew — praised for water removal). Ruben (crew — praised for going above and beyond). Marcel Viera (project manager — praised for rebuilding a 98-year-old home). Devin Santiago (project manager — praised for knowledge and communication). Scott Meiselbach (project manager — praised for handling restoration). Dave (coordinator — praised for fast initial contact). Donna (coordinator — praised for efficient claim handling). Joe Maher (project manager — praised for diligence). Ruffino (crew — praised for promptness). Omar (crew — praised for professionalism). Matt (crew lead — praised for water line diagnosis). Rich Kelleher (crew manager — praised). Matthew Friedlander (office — praised).

Bottom line

Ask for Juan Gutierrez or Chris as your project manager if your job involves mold after water damage—they have the most review mentions and the strongest track record for communication. Since no negative reviews exist in the last 18 months, there are no red flags to watch for, but verify the crew assigned to your job has specific mold remediation experience rather than just water damage background.

Keep in mind

  • SERVPRO of Medford does both mold testing and mold remediation. That creates a conflict of interest—the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before signing a remediation contract.
  • Most of the 52 Google reviews describe water damage and reconstruction jobs, not mold work specifically. The 4.8-star rating reflects the broader restoration business, not mold remediation alone.
  • This is a franchise operation. The corporate SERVPRO website uses standardized language across all locations, so the mold process described on the site is not unique to this Medford team. Ask about the local crew's specific mold experience.
  • The service area lists six Suffolk County towns. For jobs at the edges of that range, confirm they will send their own crew rather than subcontracting to another SERVPRO franchise.