Provider profile
PuroClean Professional Restoration
Provider snapshot
What this listing says
Kingston and Ulster County homeowners dealing with water, fire, or mold damage who want a franchise-backed restoration crew with 24/7 emergency response and direct insurance coordination.
Best for
- Kingston and Ulster County homeowners who need same-day emergency response to water or fire damage with insurance coordination handled for them.
- Property owners with mold discovered during a real estate transaction who need remediation on a tight timeline — reviewers confirm the team has met compressed schedules.
- Commercial property managers in the mid-Hudson Valley who need restoration work done without disrupting business operations — multiple reviews note minimal interference.
- Homeowners with hardwood floors damaged by water who want specialty drying to avoid full replacement.
About this company
PuroClean Professional Restoration is a PuroClean franchise in Kingston, NY, co-owned by Jonathan Beever, Shawn McDermott, and Andrew Rankel. They run a full-service restoration operation from 625 NY-28, handling water damage, fire and smoke cleanup, mold remediation, biohazard work, and reconstruction for both residential and commercial properties.
The franchise model gives them access to PuroClean's national training pipeline and standardized pricing systems. Their website highlights desiccant dehumidification and specialty drying panels for hardwood floors, which matters in the Hudson Valley where older homes with original wood flooring are common. They hold IICRC certification and EPA Lead Safe certification, relevant for pre-1978 homes in the Kingston area. They also clean HVAC systems and ductwork.
The Kingston office covers Ulster County and extends into Greene and Columbia counties, with a sister PuroClean office in Poughkeepsie handling Dutchess, Putnam, and Orange counties. The three owners appear active in day-to-day operations based on review mentions, and the company staffs a 24/7 emergency line.
At 4.8 stars across 73 Google reviews, this is a strong rating for a restoration company. The vast majority of reviewers describe fast response times and smooth insurance handling. Only 3 reviews at 3 stars or below appeared in the last 18 months, and two of those involve disputes over repair coordination and pack-out quality rather than the core mitigation work.
Services
Service area
Headquartered in Kingston, NY on Route 28. They list over 30 service areas across Ulster County including Saugerties, New Paltz, Woodstock, Ellenville, and Highland. They also claim to cover all of Greene County (including Catskill) and Columbia County (including Hudson). A sister PuroClean office in Poughkeepsie covers Dutchess, Putnam, and Orange counties separately.
Review consensus
Reviewers consistently highlight fast response times, with several mentioning same-day or next-day arrival. Danny, Hesita, Karson, Nick, Eamon, Luis, Daniel Waage, and Andrew draw individual praise. Insurance coordination is the most common positive theme — multiple reviewers say PuroClean handled the insurance company directly so they could focus on their lives. Daniel and his crews get repeat mentions for clear communication and finishing ahead of schedule. Luis stood out for being considerate and good with pets during a fire cleanup. Miriam earned praise from both a homeowner and a real estate agent for responsive mold remediation work in Highland.
2 found across 73 total reviews at 4.8★. 2 one-star reviews found. Inad 999 (April 2026) hired PuroClean through Allstate for kitchen water damage. After Karson and the team cut into walls and ceiling for drying, they told the homeowner their construction partner could not complete the rebuild. The owner's response disputes this, saying the customer originally planned to use their own contractor and only later asked PuroClean to handle repairs when the schedule was full. The two sides directly contradict each other on a key fact. Gentle Moss (March 2025) described a smoke and water damage pack-out where PuroClean exceeded insurance limits, held belongings for over 3 months, returned items uncleaned and damaged, and delivery workers were rude. Leather bags were improperly stored in plastic, sports cards were dumped from specialty boxes, and furniture had visible soot. The owner's response apologized, acknowledged the failure, and invited further discussion. A third low review (2 stars, Jesse Joslyn) complained about driving behavior near a job site, not about service quality.
The two substantive complaints both involve the handoff between mitigation and the next phase — reconstruction in one case, content return in the other. The core mitigation work (drying, demolition, mold removal) draws almost no criticism. This suggests the Kingston office is strong at the emergency response and remediation phases but has had friction points when managing the longer tail of a restoration project. The owner responds to all negative reviews, and the responses range from detailed (the Inad 999 dispute) to apologetic (Gentle Moss), indicating active reputation management with genuine engagement rather than templates.
Danny (crew member — praised for friendliness). Hesita (crew member — praised for helpfulness). Karson/Carson (project coordinator — praised for promptness and mold remediation coordination; named in one negative for communicating that reconstruction partner was unavailable). Mike (crew member — praised for speed and minimal business disruption). Luis/Lewis (crew member — praised for thoroughness, consideration, and being good with pets; also performed duct cleaning). Gloria (crew member — praised for soot cleanup). Anna (crew member — praised for soot cleanup). Nick (crew member — praised for professionalism and explaining process). Eamon (crew member — praised for professionalism). Sean (crew member — praised for biohazard cleanup). Justin (crew member — praised for biohazard cleanup and mitigation). Daniel Waage/Dan (project manager — praised repeatedly for attentiveness, communication, and quality oversight). Liam (crew member — praised for being a pleasure to work with). Erica (crew member — praised for mitigation). Andrew/Andy/Andrew Brawner (co-owner — praised for responsiveness, thoroughness, and hands-on involvement). Miriam (staff — praised for mold remediation responsiveness by homeowner and real estate agent). Kevin (staff — praised for quick response). Jon/Jonathan Beever (co-owner — praised for coming on personal time to help a neighbor). Mo (staff — praised for quick coordination). Elisha (crew member — praised for duct cleaning).
PuroClean Kingston is a strong pick for emergency water, fire, or mold work in Ulster County. Ask for Daniel or Karson by name — they draw the most detailed praise. Get the full scope of work in writing before they start, especially if your project involves reconstruction or content pack-out, since both substantive complaints trace back to mismatched expectations on those phases.
Keep in mind
- Their mitigation and reconstruction work are handled by different teams. One reviewer reported that PuroClean completed the demolition and drying but then could not schedule the reconstruction partner to finish repairs, leaving holes in walls and ceilings. Confirm upfront whether reconstruction is available for your project timeline.
- One reviewer described a pack-out and storage job where belongings came back uncleaned, damaged, and over insurance limits. The owner acknowledged the failure and offered to discuss it. If your job involves content pack-out, get the storage costs and cleaning scope in writing before they start.
- This is a franchise operation. That means standardized pricing and training, but it also means the local team may change over time. The owners are currently hands-on, but franchise staffing can shift.
- Their service area covers a wide swath of the Hudson Valley across multiple counties. Confirm response times for locations outside Kingston and the immediate Ulster County area.