Provider profile
KPM Restoration
Provider snapshot
What this listing says
Kingston and Ulster County homeowners dealing with water damage or mold in older housing stock, where the same crew handles cleanup through rebuild.
Best for
- Kingston and Ulster County property owners who need emergency water damage or mold work with a 60-minute response time.
- Owners of older or historic homes who want a crew familiar with plaster, original hardwood, and pre-war construction methods.
- Anyone who wants one company from emergency response through final reconstruction, avoiding the handoff to a separate contractor.
About this company
KPM Restoration operates out of 304 Wall St in Kingston, serving Ulster County as one of nine offices across New York and Vermont. They handle water damage, mold, fire, storm damage, sewage cleanup, and trauma cleanup, plus they do their own reconstruction afterward. Founded in 2017, the company is locally owned and not a franchise.
What stands out is the in-house rebuild capability. Most restoration companies tear out damaged material and leave you to find a contractor for repairs. KPM keeps the same crew from emergency response through drywall, flooring, and structural framing. Their website also emphasizes knowledge of Kingston's older housing stock, claiming they treat a 200-year-old limestone foundation in the Stockade District differently than a 1970s ranch in Lake Katrine.
James Kennedy founded and runs the company. Dan Murphy leads operations, and Jeremy Kristel manages projects with an insurance adjustment background. That insurance knowledge shows up in their process: they document with Xactimate and communicate directly with adjusters. The company holds IICRC AMRT and OSHA 40-Hour certifications and carries a BBB A+ rating.
Services
Service area
Headquartered in Mechanicville, NY, with a Kingston office at 304 Wall St. The Kingston branch covers Kingston city neighborhoods (Stockade District, Midtown, Rondout, Ponckhockie) and surrounding Ulster County towns including Port Ewen, Lake Katrine, Hurley, Saugerties, Woodstock, New Paltz, Highland, Rosendale, Stone Ridge, and Marbletown within a 60-minute response radius.
Review consensus
Reviewers name specific crew members more often than most companies this size. Rob Carr drew praise from Bradley Fuller for going "above and beyond" on flood mitigation and rebuild. Jake and Tommy handled a burst pipe for Emily Espey over a weekend, including helping with insurance. Dan earned a specific callout from Melissa Sieber for putting her family at ease during a flood and handling unrelated mold issues. Jamie and his team were praised by Ryan Chartrand for customer service during a basement flood. Trently and Connor helped Maurice Downs through a mold and sewage situation. Multiple reviewers mention after-hours response: one reviewer (xxxHardcoreMasonsxxx) reported a 10 PM flood with a crew arriving by 4 AM. A mold assessor (N.A.) who works with KPM described them as responsive and knowledgeable from the assessor's side of the relationship.
0 found across 25 total reviews at 5.0★. No complaints to report. All 25 reviews are 5-star.
The review cluster is notable: 15 of 25 reviews landed in a single two-week window in late November and early December 2025, many from low-review-count accounts. This could reflect a post-disaster surge where multiple affected homeowners left reviews simultaneously, or it could reflect a review solicitation effort. The content of the reviews does reference specific crew members and situations, which suggests real experiences. One reviewer (N.A., a Local Guide with 35 reviews) identifies as a mold assessor rather than a customer, providing an industry peer perspective rather than a homeowner one.
Rob Carr (technician/crew lead — praised by multiple reviewers for communication and thoroughness). Jake (technician — praised for late-night work and weekend availability). Tommy (technician — praised alongside Jake for burst pipe response). Dan (crew member — praised for calming homeowners and handling mold work). Jamie (crew lead — praised for customer service during basement flood). Trently (technician — praised for helpfulness during mold/sewage job). Connor (technician — praised alongside Trently). Eli (technician — praised for disaster response). Jason (technician — praised for late-night pipe burst work). Travis (technician — praised alongside Rob for problem-solving). James (referenced as owner and for customer interaction at N&S Fishkill).
Every review is positive, every named crew member gets praised, and several reviewers describe after-hours emergency response with specific timelines. The 5.0 rating across 25 reviews is strong, though the review volume is still modest. Ask for Rob Carr or Jake if you want crew members that multiple reviewers name by name.
Keep in mind
- KPM does both mold testing and mold remediation. A company that finds mold and then charges to remove it has a financial incentive to find problems. Ask whether they accept third-party test results or require their own.
- The company operates nine offices spanning from Elmsford to Queensbury to Poultney, Vermont. Kingston is one branch of a growing regional operation, not a standalone local company.
- All 25 Google reviews are 5-star. A perfect score with no negatives is unusual. It may reflect genuine service quality, but it also means there is no independent check on the company's weak points.