Provider profile
Restoration 1 of Suffolk County
Provider snapshot
What this listing says
Suffolk County homeowners dealing with water damage or mold after storms or plumbing failures who want a firefighter-owned franchise team that coordinates directly with insurance.
Best for
- Suffolk County homeowners from Kings Park to Riverhead dealing with basement flooding, burst pipes, or storm damage who need same-day response.
- Property owners with combined water and mold problems who want one company to handle extraction, drying, and mold removal in a single project.
- Homeowners filing insurance claims who want a restoration company that documents damage and communicates directly with adjusters.
- Commercial property owners in Suffolk County needing 24/7 emergency restoration for water, fire, or mold damage.
- Buyers or sellers with mold concerns during a real estate transaction who need a fast inspection and estimate.
About this company
Restoration 1 of Suffolk County is a franchise location based in Kings Park, NY, owned and operated by local volunteer firefighters. They handle water damage, fire damage, and mold remediation for homes and businesses across Suffolk County. The franchise won Restoration 1's Franchisee of the Year award.
Their mold page references IICRC-trained technicians, HEPA vacuums, air scrubbers, and moisture meters. They classify water damage into three categories and adjust cleanup accordingly. Thermal imaging cameras and truck-mounted extractors are standard equipment on their trucks. Nothing here is unusual for a well-equipped restoration franchise, but the combination of in-house mold testing and remediation means they can move from diagnosis to removal without waiting on a third party.
Restoration 1 is a national franchise, the largest independent restoration company in the U.S. This Suffolk County location operates locally with its own crew, dispatching from multiple points across the county. The owners' background as volunteer firefighters shows up in the emergency-response orientation of the business.
With a 4.9-star rating across 79 Google reviews and only one negative review in the past 18 months, this location has an unusually clean track record. Most reviewers specifically name crew members and describe fast arrival times, often within an hour of calling.
Services
Service area
Based in Kings Park, NY, serving Suffolk County. Their website lists ten specific towns: Brentwood, Hauppauge, Huntington, Islip, Kings Park, Patchogue, Riverhead, Ronkonkoma, Smithtown, and St. James. The water damage page also references Babylon and the Hamptons, which extends coverage claims to the far ends of Suffolk County.
Review consensus
Alex and Ryan are the two names that appear most often. Alex draws praise for fast response, clear explanations, and after-hours availability. Ryan, identified as the owner in multiple reviews, gets mentioned for hands-on inspections, honest assessments, and strong follow-through. Mike and John are frequently named as field crew members who handle the physical work. Reviewers consistently highlight same-day or next-day arrival, direct insurance coordination, and a willingness to check back multiple times to confirm walls are fully dry. Several reviewers note the team talked them out of unnecessary work rather than upselling.
1 found across 79 total reviews at 4.9★. The single recent negative review describes a job that started but was never finished, leaving the homeowner unable to get a proper estimate or file an insurance claim. The owner responded the same day, stating they have no record of this customer in their system and asked them to call to resolve it. The reviewer is a Local Guide with 39 reviews, which lends some credibility, but the owner's claim of no matching records introduces real ambiguity about whether this complaint belongs to this specific franchise location.
The one owner response on the single negative review is personalized and specific, not a template deflection. With only one negative in 18 months across 79 reviews, there is not enough complaint data to identify any operational pattern. The positive pattern is clear: fast emergency response, named crew members who return multiple times, and honest scoping that sometimes results in smaller jobs than expected.
Alex (field lead / co-owner -- consistently positive, praised for responsiveness and clear communication). Ryan (owner -- consistently positive, praised for hands-on inspections and honest assessments). Mike (field technician -- positive, mentioned for on-site work quality). John (field technician -- positive, named alongside crew in multiple reviews). Ellis (field technician -- positive, mentioned in mold remediation and crew work). Christian (field technician -- positive, named for reassuring homeowners). Chris (field technician -- positive, mentioned in crew context). Peter (field technician -- positive, named once in a crew listing). Carl (phone support -- positive, praised for helpfulness and knowledge in one review).
Ask for Alex or Ryan when you call. The track record here is strong, with nearly every reviewer naming specific crew members and describing fast, honest service. Get an independent mold test before agreeing to remediation work, since they do both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before committing to remediation work.
- This is a franchise location under the Restoration 1 national brand. Corporate franchise pages provide generic service descriptions that may not reflect the specific capabilities of this local team. Confirm equipment and methods directly.
- The website claims service across all of Suffolk County, from Brentwood to Riverhead to the Hamptons. That is a large geographic area. Ask about response times to your specific location before assuming the 60-to-90-minute window applies everywhere.
- Financing is offered through a third-party provider called Enhancify. Ask about terms, interest rates, and whether the financing applies to all services or only jobs above a certain threshold.