Provider profile
Fire Water Pros
Provider snapshot
What this listing says
Southern Tier NY homeowners and landlords dealing with water, fire, or mold damage who want an owner-operated restoration company with 25+ years of experience and direct insurance billing.
Best for
- Homeowners in the Binghamton, Johnson City, and Endicott area who need water extraction, mold work, or fire cleanup handled by the same company from start to finish.
- Landlords and property managers with multi-unit buildings — several reviews describe Chris handling 10-unit apartment floods and coordinating remotely with out-of-area owners.
- Anyone who wants the company to handle insurance paperwork and billing directly, which multiple reviewers cite as a major convenience.
- Homeowners dealing with mold from a roof leak or water event who want testing, remediation, and reconstruction done by one crew.
- Spanish-speaking homeowners in the Southern Tier who need restoration services.
About this company
Fire Water Pros is an owner-operated restoration company based in Johnson City, New York, serving the greater Binghamton area and Southern Tier. Chris Dailey runs the operation and answers calls directly — a detail that shows up in review after review. The company handles water damage, fire damage, mold remediation, construction, and an unusual offering: dry ice blasting.
What stands out is the breadth of work they take on under one roof. They do mold inspections and testing, then perform the remediation and rebuild. They also offer dry ice blasting for cleaning and surface preparation, which is uncommon for a restoration company this size. Their website claims IICRC-certified technicians and a 60-minute response time, and multiple reviews confirm rapid same-day or next-day arrivals, including late-night calls.
The company claims over 25 years of experience in fire and water restoration. Chris Dailey appears to be deeply involved in day-to-day operations — reviewers consistently describe him as the person who answers the phone, shows up on-site, and coordinates with insurance companies. The business is a member of the Greater Binghamton Chamber of Commerce and lists affiliations with RIA and OSHA on its website.
A perfect 5.0 rating across 93 Google reviews is rare for any service company. There are no negative reviews in the recent record. That kind of consistency usually reflects a hands-on owner who stays close to every job, though it also means there is limited independent complaint data to evaluate.
Services
Service area
Headquartered in Johnson City, New York (Broome County). Serves the greater Binghamton area including Endicott, Vestal, Endwell, and surrounding Southern Tier communities. Website lists service area pages for Cortland, Tompkins, Chenango, Tioga, Delaware, and Schuyler counties in New York, plus Bradford, Wayne, and Susquehanna counties in Pennsylvania — a wide geographic footprint for a single-crew operation.
Review consensus
Chris Dailey is mentioned by name in the majority of reviews. Reviewers consistently highlight three things: he answers his phone personally (including late nights and weekends), he shows up same-day or within the hour, and he handles insurance coordination so homeowners do not have to. Multiple property managers and landlords praise his ability to manage jobs remotely. Several reviewers describe him walking them through the entire process — from damage assessment to rebuild — with clear communication at each step. A public adjuster (Mike Plymette) describes working with Chris for years with consistently satisfied customers. Repeat customers (Matt Pasquale, Michael Weisberg) have used the company multiple times across different properties.
0 found across 93 total reviews at 5.0★. No negative reviews (0 found across 93 total reviews at 5.0 stars). There are no 1-star, 2-star, or 3-star reviews in the recent 18-month window to analyze.
A notable cluster of reviews appeared on April 4, 2026 — seven reviews posted on a single day, several from accounts with only one review. This pattern sometimes occurs when a business actively solicits reviews from recent customers. It does not invalidate the reviews, but it is worth noting. The overall review base includes a mix of established reviewers (Local Guides, multi-review accounts) and single-review accounts, which is typical for a local service company.
Chris Dailey (owner — overwhelmingly positive, mentioned by name in the majority of reviews for responsiveness, hands-on involvement, and insurance expertise). Christopher (same person, referenced by first name in several reviews). Mike Plymette (public adjuster — positive, describes long working relationship with Chris).
The review record is uniformly positive, driven almost entirely by Chris Dailey's personal involvement in every job. If you hire Fire Water Pros, confirm that Chris will be your point of contact and ask up front about timeline and crew availability, since an owner this hands-on can only run so many jobs at once. Get an independent mold test before committing to their remediation work.
Keep in mind
- Fire Water Pros does both mold testing and mold remediation, which is a conflict of interest. The same company that tells you how much mold you have also profits from removing it. Ask whether they will accept a third-party test or let you bring in an independent inspector.
- The service area listed on their website is very broad — spanning multiple NY counties and into Pennsylvania. Confirm response time and availability for locations outside Broome County before booking.
- A perfect 5.0 across 93 reviews with zero negatives is unusual. Some of the 5-star reviews come from single-review accounts and a cluster of reviews appeared on the same date (April 4, 2026). This does not necessarily indicate a problem, but buyers should weigh this context.
- Their website uses heavy marketing language and stock photos. The actual services page mixes water damage, mold, and fire content together, making it hard to assess mold-specific capabilities versus general restoration work.