Provider profile
Rainbow Restoration of Long Island
Provider snapshot
What this listing says
Long Island homeowners dealing with water damage or mold after pipe bursts, flooding, or storm surge, especially those filing insurance claims across Nassau and Suffolk Counties.
Best for
- Long Island homeowners in Nassau or Suffolk County who need water damage restoration and mold remediation handled by the same crew.
- Insurance-referred jobs where the company needs to coordinate directly with the carrier on scope and billing.
- Situations requiring full reconstruction after water or fire damage, not just cleanup and drying.
- Commercial property owners who need mold remediation with minimal operational disruption.
- Homeowners who want a single company to handle everything from emergency water extraction through final painting and flooring.
About this company
Rainbow Restoration of Long Island is a locally owned franchise based in Holbrook, NY, serving Nassau and Suffolk Counties. They are part of the Neighborly family of home service brands. Their primary identity is water damage restoration, but mold removal and fire damage work make up a significant share of their jobs. Owner Russ Regan is named in reviews going back to at least 2019 and runs the operation hands-on.
Their mold remediation process includes containment with negative air pressure, HEPA filtration, and EPA-registered antimicrobial treatments. They document work areas before, during, and after treatment. The website emphasizes addressing the moisture source as a distinct step, not just removing visible mold. They also handle asbestos remediation, which is less common among mold-focused restoration companies on Long Island.
The franchise brand has been in the restoration business for over 42 years, though the Long Island location's specific tenure is not stated separately. Russ Regan appears to have been running this location since at least 2019 based on the review record. The team works directly with insurance carriers, and multiple reviewers specifically mention Allstate referrals.
A 5.0 rating across 49 Google reviews is unusual for any service company. Every single review with text is positive, and named staff appear repeatedly with consistent praise. The volume is modest but the consistency is notable.
Services
Service area
Based in Holbrook, NY (Suffolk County). Serves over 70 cities across Nassau and Suffolk Counties on Long Island, including Amityville, Babylon, Bay Shore, Bellmore, Freeport, Garden City, Hempstead, Levittown, Long Beach, Massapequa, Patchogue, Ronkonkoma, and Valley Stream. Also lists parts of Queens including Jamaica and Far Rockaway. The claimed area is broad for a single-location operation.
Review consensus
Russ Regan (owner) is named in more reviews than anyone else, praised for hands-on involvement, clear communication, and coordinating with insurance companies. Kenny (field crew lead) appears in at least 10 reviews for quality workmanship, speed, and respectfulness. Tom is mentioned frequently as helpful with both office coordination and field work. Multiple reviewers describe the team showing up on time, keeping them informed throughout the process, and treating their homes with care. Several mention the company was referred by their insurance carrier (Allstate appears more than once).
0 found across 49 total reviews at 5★. No negative reviews found in the last 18 months. Without complaint data, there are no patterns to report.
The review profile is unusually clean for a restoration company. 49 reviews, all positive, spanning 2019 to 2026. Many reviewers have multiple reviews on their Google accounts and several are Local Guides, which lends credibility. The company appears to benefit from a strong insurance referral pipeline, particularly through Allstate, which may pre-filter for smoother customer experiences since the insurer is managing expectations and payment.
Russ/Russell Regan (owner — positive, named in 15+ reviews for project management and insurance coordination). Kenny/Kenneth (field crew lead — positive, named in 10+ reviews for quality work and professionalism). Tom/Thomas (office and field — positive, named in 8+ reviews for communication and helpfulness). Keith (project manager — positive, named in 3 reviews for rapid response). Dom/Dominic (crew — positive, named in 3 reviews for cleaning quality). Aaron (office staff — positive). Kim (office staff — positive). Katrina (office staff — positive). George (crew — positive, plastering and painting). Alonzo (crew — positive, restoration work). Trevor (crew — positive). Wan (crew — positive). Izzi (crew — positive). Carlos (crew — positive). Claire (crew — positive). Paul (crew — positive).
This is a well-run franchise operation with a hands-on owner and consistent field crews. Ask for Russ on the initial assessment and Kenny or Tom for the fieldwork. The lack of any negative reviews means you cannot assess how they handle disputes, so get the scope and pricing in writing before work starts.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Consider getting an independent mold assessment before or after their work.
- This is a franchise operation under the Neighborly brand. The local team and owner (Russ Regan) run the day-to-day work, but pricing structures and some processes come from the corporate parent.
- One reviewer noted a $20,800 bill for drying out a three-bedroom apartment and was told rates are standardized with insurance companies. Ask for an itemized estimate before work begins, especially if you are paying out of pocket.
- The service area lists over 70 cities across Long Island, plus parts of Queens (Jamaica, Far Rockaway). Confirm response times for locations far from their Holbrook base.
- With 49 reviews and zero negatives, there is limited information about how this company handles problems. Ask for references from jobs that had complications.