Provider profile
ACM Home Restoration
Provider snapshot
What this listing says
Hudson Valley and NYC homeowners dealing with mold after water damage who want a single contractor to handle remediation, drying, and reconstruction through insurance.
Best for
- Homeowners in the Hudson Valley or NYC boroughs dealing with mold triggered by water damage who need one company to handle extraction, remediation, and rebuild.
- Insurance policyholders with Allstate, State Farm, Travelers, Branch, or Farmers who want a preferred vendor to manage the claims process directly.
About this company
ACM Home Restoration operates out of Woodbury, NY in the Hudson Valley, with a second office at 521 5th Avenue in Manhattan. They position themselves as a full-service restoration and remodeling company: mold remediation, water damage, fire damage, storm damage, lead abatement, biohazard cleanup, and kitchen/bathroom remodels. They hold NYS mold remediation licensing and IICRC firm status.
The insurance angle stands out. ACM works as a preferred vendor for Allstate, State Farm, Travelers, Branch, and Farmers through direct repair and managed repair programs via Westhill Global and Accuserve. They write estimates in Xactimate and handle adjuster communication directly. Their mold remediation page also mentions working with HPD and DOH on violations clearance, which suggests they take on NYC compliance-driven mold work alongside their Hudson Valley residential jobs.
ACM holds a 5.0 rating on Google across 27 reviews. That is a perfect score, but the review count is still low enough that it reflects early-stage reputation rather than a long track record.
Services
Service area
ACM Home Restoration is headquartered at 960 State Route 32 in Woodbury, NY (mailing address lists Highland Mills). They maintain a second office at 521 5th Avenue in Manhattan. The website names Woodbury, Newburgh, and Peekskill as primary service towns, with broader claims to the Hudson Valley region. NYC service availability should be confirmed directly.
Review consensus
Mo (also referred to as Moustafa and Moe) appears in more reviews than any other staff member. Jeremiah Mountford credited Moustafa with walking him through attic mold remediation and taking calls with the insurance adjuster. Masood Jafry thanked Mo and crew for kitchen and bathroom work. Griffin King praised Mo for making a bathroom remodel easy. Gus Toromanides thanked Mo's team for handling a kitchen fire. Sharon Ciccone and Dina Shaaban both named Luan alongside Mo for water damage repairs, noting attention to detail and on-time arrivals. Multiple reviewers highlight same-day or next-day completion and clear communication throughout.
0 found across 27 total reviews at 5.0★. No 1-star reviews exist across 27 total reviews at 5.0 stars. There are zero negative reviews of any kind in the last 18 months.
The review base skews heavily toward April 2025, with roughly 18 of 27 reviews posted within a few days of each other. This burst pattern is common when a business actively solicits reviews during a growth push. It does not mean the reviews are fake, but it means the sample reflects a narrow window rather than sustained feedback over time.
Mo / Moustafa / Moe (owner or lead — positive across multiple reviews for communication, insurance coordination, and hands-on project management). Luan (crew member — positive, named for meticulous repair work and punctuality).
Mo runs a tight operation and reviewers consistently praise his communication and follow-through. The lack of any negative reviews means there are no complaint patterns to watch for, but 27 reviews is a thin sample. Ask Mo directly about crew assignments and timelines for your specific job type.
Keep in mind
- ACM does both mold testing and mold remediation. This creates a financial conflict of interest: the company assessing your mold problem also profits from fixing it. Consider getting an independent inspection before committing to their remediation scope.
- The company has only 27 Google reviews, all 5-star. A perfect rating with low volume does not provide the same signal as hundreds of reviews with a high average. There is not enough negative feedback to identify any complaint patterns.
- ACM claims service coverage across the Hudson Valley and New York City. Their two listed offices are about 60 miles apart. Confirm response times and crew availability for your specific location before booking.
- Their website lists services ranging from mold remediation and lead abatement to kitchen remodels and roofing. A company spread across this many trades may not bring the same depth to each one. Ask about the specific crew and experience for your type of job.