Provider profile
1800 Water Damage of Nassau County
Provider snapshot
What this listing says
Nassau County homeowners dealing with water damage that has led to mold growth, where a single crew can handle extraction, drying, and mold removal under one BELFOR-backed franchise.
Best for
- Nassau County homeowners with active water damage that needs extraction, drying, and potential mold remediation handled by one company
- Homeowners whose plumber or insurance adjuster recommended a restoration company for post-leak mold work
- Property owners who need sewage backup cleanup with follow-up mold prevention
- Anyone needing same-day emergency response for basement flooding in Hicksville, Garden City, Hempstead, or surrounding areas
About this company
1-800 Water Damage of Nassau County is a BELFOR franchise location based in Hicksville, NY, run by Brian Facchin. Their primary identity is water damage restoration, but they handle the full chain from water extraction through mold remediation, fire and smoke damage, and sewage cleanup. They serve both residential and commercial properties across Nassau County.
The mold work here is downstream of their water damage services. Their website describes a process that starts with assessment, moves to containment, then removal of affected materials like drywall and flooring, followed by dehumidification and air filtration. They do both mold testing and remediation under the same roof. The website mentions EPA Lead Safe certification and IICRC certification. Nothing on the site describes equipment or methods that go beyond what you would expect from a mid-size restoration franchise.
1-800 Water Damage is part of the BELFOR Franchise Group, the same parent company behind the global disaster restoration firm BELFOR Property Restoration. Each location is independently owned and operated. Brian Facchin runs this Nassau County franchise and appears personally involved in jobs based on dozens of reviews naming him directly. The office is at 160 Engineers Dr in Hicksville.
A perfect 5.0 stars across 100 Google reviews is rare for any service company. Most of these reviews describe emergency water damage situations where the crew arrived within 30 minutes to an hour. The consistency of praise across a full year of reviews suggests a tight, stable team rather than a rotating cast.
Services
Service area
Based in Hicksville, NY at 160 Engineers Dr. Serves Nassau County including Garden City, Hempstead, Levittown, Massapequa, Long Beach, Freeport, East Meadow, Franklin Square, and dozens of other Nassau County communities. The website lists over 60 towns across the county.
Review consensus
Fast response time dominates the reviews. Multiple reviewers describe crews arriving within 30 minutes of a call, including on weekends and evenings. Mike (often called crew chief) gets the most individual mentions for explaining the process clearly and keeping homeowners informed. Brian draws praise as the owner who stays involved, takes initial calls, and follows up personally. Juan and Anthony are named repeatedly for on-site work quality. Reviewers consistently mention clean job sites and clear communication about next steps. Several reviews note the crew was careful with pets and belongings during emergency work.
0 found across 100 total reviews at 5.0★. (0 found across 100 total reviews at 5.0★) There are no negative reviews in the last 18 months. This means there is no complaint data to analyze for patterns, staff issues, or operational weaknesses.
A cluster of roughly 20 reviews appeared between November 18-19, 2025. Many of these are short, from reviewers with low review counts, and use similar phrasing. This does not necessarily indicate fake reviews, but the concentration is worth noting. The more detailed reviews from established reviewers with higher review counts (Local Guides, reviewers with 5+ reviews) tell consistent stories about specific staff members and specific emergency scenarios, which lends credibility to the overall positive signal.
Brian Facchin (owner — positive, named in 15+ reviews for responsiveness, follow-up, and personal involvement). Mike / Mike Freapane (crew chief — positive, most-named individual for on-site work, clear explanations, and fast execution). Juan (crew member — positive, named for on-site work quality and finishing jobs). Anthony (crew member — positive, named for on-site cleanup work alongside Mike). John / John McQuaid (team member — positive, named in a few reviews for initial response and coordination). Bryan (alternate spelling of Brian — positive, same person as owner).
Ask for Brian on the initial call and Mike or Juan on the crew. The consistent praise for fast emergency response and clear communication suggests a well-run local franchise. Since they do both testing and remediation, get an independent mold test to confirm scope before signing off on a large remediation job.
Keep in mind
- They do both mold testing and mold remediation. In New York, this creates a conflict of interest: the company that finds the mold also profits from removing it. Consider getting an independent mold assessment before or after their work.
- This is a franchise, not an independent local company. Standards and training come from the BELFOR parent system. That can mean consistency, but it also means the team follows corporate processes that may not flex for unusual situations.
- Their core business is water damage restoration. Mold remediation is a secondary service that follows water events. If you have a standalone mold problem unrelated to water damage, ask whether their team handles that type of work regularly.
- The website offers no detail on mold-specific equipment, containment methods, or post-remediation clearance testing. Ask what the remediation process looks like before booking.
- With 100 reviews at a perfect 5.0, there are zero recent negatives to learn from. That is unusual and makes it harder to anticipate what goes wrong when it does.