Provider profile
American Pro Remediation
Provider snapshot
What this listing says
Rochester-area homeowners dealing with water damage or mold who want a women-owned restoration company that handles insurance billing and promises on-site response within 60 minutes.
Best for
- Rochester and surrounding western NY homeowners needing mold remediation from a company that also handles the water damage that caused it.
- Property owners who want a single company to manage emergency response, cleanup, and insurance paperwork in one call.
About this company
American Pro Remediation is a women-owned, family-run restoration company based in Rochester, NY. They handle water mitigation, mold remediation, fire and smoke restoration, and biohazard cleanup for both residential and commercial properties. They advertise 24/7 emergency response with on-site arrival within 60 minutes and bill insurance directly.
Mold is one of several service lines, not the sole focus. Their website notes that New York State requires a mold assessment before remediation can begin, and they charge $250 for that assessment. They also mention using HEPA-filtered vacuums and commercial-grade dehumidifiers. The company claims over 15 years of construction and management experience and lists IICRC certification for their team.
Services
Service area
Headquartered in Rochester, NY. They list over 40 cities across western New York including Brighton, Greece, Henrietta, Penfield, Webster, Pittsford, Canandaigua, Batavia, Buffalo, Niagara Falls, and Jamestown. That range stretches roughly 150 miles, so confirm response times for locations outside the immediate Rochester metro.
Review consensus
Roman is the most frequently named employee, praised for hands-on involvement, clear communication, and attention to detail across water, mold, and fire jobs. Jamie and Matt are called out by name for a basement flood response described as organized and respectful. Nadiya is mentioned as helpful with coordination. Reviewers consistently highlight fast response times, willingness to explain the process, and a crew that leaves work areas clean. Gerard was specifically noted for honesty, once telling a homeowner they could handle the issue themselves without hiring.
1 found across 23 total reviews at 4.9★. (1 found across 23 total reviews at 4.9 stars) Lisa Leverett gave 3 stars in May 2025 over insurance billing concerns during a water restoration job. She said the crew appeared to know her insurance payout amount before she did, charged nearly $2,000 for asbestos testing on a 1997-built home, and absorbed the entire insurance claim leaving her to pay for floor replacement and other repairs herself. She acknowledged the workers were polite and the work quality was good. The owner responded with a detailed reply citing OSHA regulations that require asbestos testing regardless of construction year and explained that estimates are generated through industry-standard software and submitted to insurance for approval before payment. The owner did not offer to revisit the asbestos charge.
Roman (crew leader/field lead — consistently praised for communication, thoroughness, and going beyond the original scope when needed). Jamie (technician — praised for flood response work). Matt (technician — praised alongside Jamie for basement flooding). Nadiya (coordination/office — praised as helpful). Jerod (technician — praised for bathroom leak project). Gerard (owner or senior staff — praised for honesty in telling a homeowner they could fix the issue themselves).
With 22 out of 23 reviews at 5 stars, this is a well-regarded small operation. Ask for Roman by name if you can. Get a written estimate with line-item costs before work starts, and talk to your insurance adjuster independently about what your policy covers before sharing payout details with the company.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider hiring an independent mold assessor before accepting their remediation estimate.
- Their service area list spans over 40 cities from Rochester to Buffalo to Jamestown. That covers a huge swath of western New York. Confirm actual response times for locations far from Rochester.
- One reviewer reported the company charged nearly $2,000 for asbestos testing and consumed the entire insurance payout, leaving the homeowner to cover remaining repairs out of pocket. Ask for a detailed cost breakdown before work begins.