Provider profile
Disaster Recovery Solutions Inc.
Provider snapshot
What this listing says
Queens homeowners dealing with water or fire damage who need a single company to handle emergency cleanup, mold remediation, and full reconstruction under one roof.
Best for
- NYC homeowners in Queens, Brooklyn, Manhattan, or the Bronx who need emergency water or fire damage restoration with same-day response.
- Property owners who want one company to handle both the damage cleanup and the rebuild, avoiding the hassle of coordinating separate contractors.
About this company
Disaster Recovery Solutions is a restoration company based in Fresh Meadows, Queens, handling water damage, mold remediation, fire cleanup, and reconstruction across all five NYC boroughs. Their primary Google category is water damage restoration, but they position themselves as a full-cycle shop that takes a property from emergency response through rebuild.
What stands out is the reconstruction capability. Most restoration companies subcontract the rebuild phase. DRS keeps it in-house, which means one point of contact from water extraction or mold removal through drywall, flooring, and finish work. Their website describes containment methods and moisture control as part of their mold process, and they emphasize insurance documentation support throughout.
Services
Service area
Headquartered in Fresh Meadows, Queens, New York. They serve all five NYC boroughs: Queens, Brooklyn, Manhattan, the Bronx, and Staten Island, plus surrounding areas. Coverage claims are broad for a single-office operation.
Review consensus
Geovanni (Geo) is named in at least 10 reviews and praised for fast emergency response, hands-on project management, and guiding homeowners through insurance claims. Multiple reviewers credit him with after-hours availability, including one who describes him securing a fire-damaged building at midnight. Eduardo is named as a project manager who arrived quickly with his team for a basement pipe break. Several reviewers specifically highlight insurance process support as a standout, with phrases like "handled everything from the damage to the entire insurance process." Commercial clients (a restaurant, a business with water and construction issues) also report positive experiences.
1 found across 27 total reviews at 4.8★. The single negative review describes a serious financial dispute. The reviewer hired DRS after a fire left her home uninhabitable and provided insurance funds for repairs. She says the company took the money, applied it to other jobs, and delayed work. After deciding to go another route, she spent more than two years trying to recover approximately $9,100. The reviewer names Wilson as the person who gave repeated promises to call back "next week" then stopped responding. She filed in small claims court. Before the court date, Wilson allegedly offered to pay the owed amount plus extra if she removed negative reviews, then refused to hand over the cashier's check unless reviews came down first. He did not appear in court. As of the review date, the money had still not been received.
The contrast between front-of-house and back-of-house is striking. Geo handles most client-facing work and earns near-universal praise. The one serious complaint involves Wilson on the financial and administrative side. The company's zero response rate on negative reviews means there is no public rebuttal to the payment dispute allegation.
Geovanni/Geo (project manager/owner — overwhelmingly positive across 10+ reviews for emergency response, insurance help, and follow-through). Eduardo (project manager — positive, praised for quick response to a basement flood). Wilson (named in one older positive review as part of the team, but also named in the 1-star review as the person responsible for the payment dispute). John (adjuster — positive, mentioned alongside Geo in a fire restoration job).
If you hire DRS, ask for Geo to manage your project. He has a strong track record across water, fire, and mold jobs. Get payment terms, scope, and refund policies in writing before handing over insurance funds. The unresolved payment dispute is a single case, but the dollar amount and duration are serious enough to warrant extra diligence on the financial side.
Keep in mind
- One reviewer describes a dispute over approximately $9,100 in funds that remained unresolved for more than two years, eventually reaching small claims court. The business owner did not respond to the review.
- The company did not respond to its only negative Google review. With zero owner responses on negatives, there is no public record of their side of the dispute.
- They claim coverage across all five boroughs and surrounding areas from a single Fresh Meadows office. Ask about response times to boroughs outside Queens.