Provider profile
Upper Restoration
Provider snapshot
What this listing says
Long Island and NYC homeowners dealing with water damage or mold who want a single contractor to handle testing, remediation, and full reconstruction under one roof.
Best for
- Long Island and NYC homeowners who need mold remediation tied to water damage and want a single team to handle both.
- Property owners with overlapping hazards like mold plus asbestos, since Upper handles both under one contract.
- Commercial property managers needing large-scale emergency restoration with 24/7 dispatch.
- First-time homeowners who discovered mold or asbestos and want a contractor who will walk them through the insurance process.
About this company
Upper Restoration is a full-service restoration contractor headquartered in Farmingdale, Long Island, with a field office on the Upper East Side of Manhattan. Mold is one piece of a broader operation that includes water damage, fire damage, asbestos abatement, lead abatement, sewage cleanup, and general construction. They handle both mold testing and mold remediation, and they say they work with industrial hygienists and indoor air quality consultants on the testing side.
Their mold page describes a detailed process: containment with 6-mil poly sheeting, negative air machines, HEPA vacuuming, antimicrobial treatment, and air scrubbers running 72 hours after abatement before clearance testing. They use infrared cameras and moisture meters to find damage sources. They also mention dry ice blasting for mold removal from structural materials, which is uncommon in residential work. The company holds a NYDOL Mold Remediation Contractor license and IICRC certification.
Upper Restoration is a Minority-Owned Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE). They hold EPA lead certification, a NYS asbestos handling license, and home improvement licenses in Nassau and Suffolk counties. The company runs 24/7 emergency service and has handled large commercial jobs, including a 6,000 sq. ft. fire demolition in the Bronx and a 30,000 sq. ft. flood recovery in Fairfield, NJ.
A 5.0-star rating across 199 Google reviews is remarkably high for a restoration company. Most of the volume comes from water damage and fire work rather than mold-specific jobs, but reviewers consistently name specific staff and describe detailed project scopes, which suggests real engagement rather than solicited one-liners.
Services
Service area
Headquartered in Farmingdale, NY (Long Island) with a field office at 355 E. 72nd Street in Manhattan. They serve all five NYC boroughs, Long Island (Nassau and Suffolk counties), and claim coverage across New Jersey, Connecticut, and Pennsylvania. The tri-state coverage is broad for a single-location company, so confirm availability for jobs outside the Long Island and NYC core.
Review consensus
Multiple reviewers name Louis (Lou) for fast response and hands-on project management, particularly on water damage and asbestos jobs. Jeff Sindone is singled out repeatedly for mold inspections, with reviewers noting his thoroughness and willingness to answer questions. Matt Lee gets praise for fire damage and water damage projects, with one reviewer noting he arrived at 3am after an emergency call. Anthony appears in several reviews for quick on-site response and attention to detail. Anna is mentioned for demolition work done with care. Reviewers consistently highlight same-day or next-day arrival, clear communication throughout multi-week projects, and help navigating insurance claims.
1 found across 199 total reviews at 5.0★. The single recent 1-star review from Joseph Sorrentino contains no text and no owner response. The reviewer has 4 total Google reviews and is not a Local Guide. With no description of what happened, this review provides no actionable information about the company's service.
The owner did not respond to the only recent negative review. With 199 reviews and a 5.0-star rating, the volume of genuine-looking positives is unusual for a restoration company. Many positive reviewers describe multi-phase projects (mitigation, demolition, reconstruction) lasting weeks, name specific staff, and mention dollar amounts or insurance involvement. This suggests the reviews reflect real engagements rather than a review solicitation campaign. The lack of any detailed negative complaints makes it impossible to identify operational weaknesses from public data alone.
Louis/Lou (owner/project manager — praised repeatedly for responsiveness, onsite presence, and guiding customers through insurance). Jeff/Jeffrey Sindone (mold inspector — praised for thoroughness, transparency, answering questions). Matt Lee (project manager — praised for fire and water damage, 3am emergency response). Anthony (crew lead — praised for communication and fast arrival). Anna (demolition team lead — praised for careful work). Phil (mentioned once in a basement flood project — positive). Mike (praised by one reviewer for taking away worries and strong advocacy).
With 199 reviews at 5.0 stars and multiple named staff appearing across different projects, Upper Restoration has an unusually strong track record. Ask for Jeff Sindone specifically if your job is mold-related. Because they do both testing and remediation, get a second opinion on the testing from an independent inspector before committing to a remediation scope.
Keep in mind
- Upper Restoration does both mold testing and mold remediation. That creates a financial incentive to find mold and then sell you the remediation. They say they work with industrial hygienists, but consider getting an independent test from a company that does not do remediation work.
- Most of their 199 reviews are for water damage, fire damage, and construction work. Mold-specific reviews are a smaller subset, so the 5.0-star rating reflects the full range of their services, not mold work alone.
- Their claimed service area spans five states (NY, NJ, CT, PA plus all NYC boroughs). Confirm scheduling and crew availability for jobs outside Long Island or Manhattan.
- The only negative review in the last 18 months has no text at all, so there is no public information about what went wrong. That means you have no complaints to learn from when evaluating this company.