Provider profile
Elite Group
Provider snapshot
What this listing says
Farmingdale and Long Island homeowners dealing with water damage or basement flooding who want a restoration company that also handles mold testing and removal under one roof.
Best for
- Long Island and NYC-area homeowners who need water damage restoration with same-day emergency response.
- Property owners who want mold testing and remediation handled by one company rather than coordinating separate contractors.
- Homeowners filing insurance claims — multiple reviewers mention Elite working with their insurance carriers, including Allstate.
- Commercial property managers in the tri-state area who need a single vendor for water, fire, and mold services.
About this company
Elite Restoration Group operates out of Farmingdale, NY, with a second office in Kenilworth, NJ. They are a full-service restoration company whose primary work is water damage, fire damage, and mold remediation for both residential and commercial properties. They claim IICRC-credentialed technicians and advertise a 45-minute emergency response time.
What stands out is the breadth of services under one company. They handle mold testing, mold inspection, and mold remediation in-house, along with water extraction, structural drying, sewage cleanup, biohazard work, content cleaning, and odor removal. They also offer air quality testing and HEPA air filtration. The website mentions dry ice blasting for mold removal, which is less common among restoration companies in this market.
Elite Restoration Group operates across three states — New Jersey, New York, and Pennsylvania — with service area pages listing dozens of cities in each. The company's headquarters is in Kenilworth, NJ, and the Farmingdale address appears to be their New York satellite. The website claims over 15 years in the restoration industry.
4.9 stars across 47 Google reviews is a strong rating. Only one review in the last 18 months came in below 4 stars, and it had no text. The volume is modest but the consistency is notable.
Services
Service area
Elite Restoration Group is headquartered in Kenilworth, NJ, with a satellite office at 39 Sarah Drive in Farmingdale, NY. They claim coverage across New York City boroughs (Bronx, Brooklyn, Staten Island, Manhattan), Long Island, and dozens of communities in New Jersey and Pennsylvania. The tri-state footprint is broad for a company with two known offices.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers describe same-day or next-day arrivals. Ben (also referred to as Benjamin) is named by several reviewers for being communicative, patient with questions, and hands-on from assessment through completion. Reviewers frequently mention crews leaving the home clean after work. Migdalia Arciniegas, a first-time homeowner, praised the team's patience in answering her many questions. James Jinete, a Local Guide with 85 reviews, noted the team was communicative throughout the entire process on an Allstate-referred water damage job.
1 found across 47 total reviews at 4.9★. No 1-star or 2-star reviews exist in the recent window. The single negative is a 3-star review from Joseph Dunston (February 2025) with no text. Without details, it is impossible to identify what went wrong. The owner did not respond. Two 4-star reviews provide more useful signal: Brenda Lawrence described communication barriers as a constant issue with crews, noting that workers arrived without direction or supervision and that this put the homeowner in a difficult position. Danielle Clemons similarly noted that workers spoke a different language, though she acknowledged they used a translation app and the work itself was fast and tidy.
The communication theme across the 3- and 4-star reviews points to a gap between the office/sales experience and the field crew experience. Reviewers who interacted with named staff like Ben praised the communication highly, while reviewers whose primary contact was the field crew flagged language barriers. This office-versus-field split is common in restoration companies that use subcontracted or multilingual labor crews. The 0% owner response rate on negatives also means the company is not publicly managing its reputation on Google.
Ben / Benjamin (project manager or assessor — positive, named by Laura Butler, Alex McGhee, and a reviewer posting in Hebrew for water damage assessment and communication). No staff named in negative reviews.
If you reach out to Elite Restoration Group, ask for Ben by name — he is the most consistently praised person in their reviews. Clarify upfront whether a supervisor who speaks your language will be present during the work. The company does solid water damage and restoration work with fast turnaround, but the field crew communication gap is a real issue for some homeowners. Get a separate mold test before agreeing to their remediation scope.
Keep in mind
- Elite Group does both mold testing and mold remediation. That means the same company telling you whether you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before committing to their remediation services.
- Two reviewers noted communication difficulties with field crews who spoke a different language than the homeowner. The work itself was rated well, but if clear verbal communication with the workers matters to you, ask whether a bilingual supervisor will be on site.
- The service area spans three states and dozens of cities. From a Farmingdale base, response times to outer boroughs or upstate locations may be longer than advertised.
- The single 3-star review in the last 18 months had no text, and the owner did not respond to it. With a 0% owner response rate on negatives, there is no public evidence of how Elite handles complaints.