Provider profile
ServiceMaster Restoration by Marano Services
Provider snapshot
What this listing says
Westchester County homeowners dealing with water or mold damage who want a single ServiceMaster franchise to handle mitigation, remediation, and reconstruction under one contract.
Best for
- Westchester County, Yonkers, Queens, or Bronx homeowners who need water damage mitigation and mold remediation handled by one company from start to finish, including reconstruction.
- Homeowners dealing with insurance claims after water, fire, or storm damage — reviewers repeatedly mention the company handling the insurance process directly.
- Commercial property owners needing fast-response restoration with minimal business downtime, given their 24/7 dispatch and 4-hour on-site commitment.
- Owners of older homes with combined water and mold problems who want demo, remediation, and rebuild under a single contract rather than coordinating multiple contractors.
- Spanish-speaking homeowners in the service area — at least one past review was written entirely in Spanish.
About this company
ServiceMaster Restoration by Marano Services is a ServiceMaster franchise based in Elmsford, NY, serving Westchester County, Queens, the Bronx, and Putnam County. Owner Daniel Marano founded the company in 2016, though he brings over 30 years of personal experience in construction, mitigation, and insurance work. They handle the full cycle: water extraction, mold remediation, fire and smoke cleanup, sewage, and reconstruction — all in-house rather than subbing out the rebuild.
Their mold page describes a process that includes air and surface sampling, containment, HEPA air scrubbers, antimicrobial chemical spray, and post-remediation air testing by a mold hygienist. They use ozone generators, hydroxyl generators, and thermal foggers for odor removal. They also do both mold testing and mold remediation, which is a conflict of interest you should understand before hiring (more on that below). Their website lists IICRC certification at the company level, NYS mold remediation contractor licensing, EPA Lead-Safe certification, and OSHA HAZWOPER training.
The company was established in 2016 but operates under the ServiceMaster Restore brand, which has been in the restoration business for over 65 years nationally. Daniel Marano holds a NYC General Contractor's License and multiple home improvement licenses across Westchester, Yonkers, and NYC. The team listed on their about page includes Erica T. as office manager, Lucas P. as lead technician, and Alfonso M. on the emergency response team.
4.7 stars across 43 Google reviews with zero negative reviews in the last 18 months is a strong signal. The review volume is modest, but the consistency is notable — nearly every review is 5 stars, and multiple reviewers name specific staff members and describe multi-phase projects handled start to finish.
Services
Service area
Headquartered in Elmsford, NY. Serves Westchester County, Yonkers, Queens, the Bronx, and Putnam County. They hold separate home improvement licenses in Westchester, Yonkers, and NYC, plus a NYC General Contractor's License, which supports the multi-county claim. Queens and Putnam County are the farthest from their base and worth confirming for response time.
Review consensus
Communication is the dominant theme. Francisco Mata gets singled out as a project manager who explains the process, sets timelines, and follows through — one reviewer said it felt like Francisco was doing the work for his own family. Lucas and Alfonso are named repeatedly for on-site work quality across water damage, fire cleanup, and mold jobs. Erica in the office draws praise for responsiveness and empathy, particularly from a reviewer navigating a fire restoration after a family death. Kyle Senese is highlighted for making a stressful process seamless. Multiple reviewers mention that crews arrived quickly, cleaned up daily, and handled the insurance paperwork directly.
0 found across 43 total reviews at 4.7★. No negative reviews (0 found across 43 total reviews at 4.7 stars). There are zero 1-star, 2-star, or 3-star reviews in the last 18 months. The only non-5-star reviews are two 4-star ratings — one praising fast storm damage repair, the other from 2019 praising sewage cleanup. The absence of complaints is unusual for a restoration company and leaves no pattern to analyze.
Two reviews in the dataset appear misplaced. One from Ihtasham Ali (Dec 2024) praises "Spark Restoration Inc." by name — a different company entirely — suggesting a fake or misdirected review. Another from Kenjie Ishikawa (June 2026) is spam about GMB list creation, not a genuine customer review. Neither affects the overall pattern, but they inflate the 5-star count slightly.
Francisco Mata (project manager — praised for communication and follow-through). Lucas P. (lead technician — praised across multiple reviews for cleanup and on-site quality). Alfonso/Alphonso M. (technician — praised for fire and water damage work). Erica T. (office manager — praised for empathy and responsiveness). Kyle Senese (supervisor — praised for keeping client informed). Dwight (team lead — praised for fire response and clear communication). Alberto (team lead — praised for attic and roof work). Ron Garcia (technician — praised for shower repairs). Dan/Danny Marano (owner — praised for hands-on involvement in early reviews). Jaytee (project coordinator — praised for communication). Joe (crew lead — praised in sewage backup response). Dominick/Dominic (technician — praised for water extraction). Damian (technician — praised in older reviews for after-hours response).
This is a small franchise operation with a strong track record and no recent complaints. Ask for Francisco Mata or Lucas as your point of contact — they draw the most consistent praise. Because they do both testing and remediation, get your mold testing done by an independent hygienist, or at minimum confirm that their post-remediation clearance testing is performed by a third party.
Keep in mind
- They do both mold testing and mold remediation. In New York, this creates a conflict of interest: the same company that finds the mold profits from removing it. Ask whether they use a third-party hygienist for pre- and post-testing, or whether their own staff does the sampling.
- As a franchise, the national ServiceMaster Restore brand has its own reputation separate from this local operation. Reviews and ratings for other ServiceMaster locations do not apply here.
- Their service area spans Westchester, Putnam County, Queens, and the Bronx — a wide geographic range. Confirm response time for your specific location before committing, especially if you are in Queens or Putnam County rather than their Elmsford home base.
- With 43 total reviews since 2016, the review volume is lower than many competitors. The ratings are strong, but the sample size means a few bad experiences could shift the picture quickly.
- Their website language leans heavily on marketing copy. Phrases like "unleash the power of restoration" and "turning setbacks into comebacks" are brand slogans, not evidence of capability. Focus on the specific services and equipment they describe.