Provider profile
Golden Touch Restoration Specialist LLC
Provider snapshot
What this listing says
Elmont and Nassau County homeowners dealing with fire damage, basement flooding, or sewage backups who need a restoration crew on-site within the hour.
Best for
- Elmont, Nassau County, and western Queens homeowners who need emergency water or fire damage restoration with same-day response.
- Homeowners dealing with basement sewage backups who want a crew that handles extraction, drying, and sanitization in one visit.
- Property owners after a fire loss who want a single company to manage cleanup, repairs, and insurance coordination.
- Buyers who prefer working directly with the company owner rather than through dispatchers or call centers.
About this company
Golden Touch Restoration Specialist is an Elmont-based restoration company that handles water damage, fire damage, mold removal, and sewage cleanup across Nassau County and parts of Queens and Brooklyn. Their primary identity is emergency restoration rather than mold-only work, with fire damage cleanup and basement flooding making up the bulk of their Google reviews.
The company claims 30-minute emergency response times and operates 24/7, including holidays. Multiple reviewers confirm same-day arrivals, including one who noted the crew showed up on Easter Sunday morning. They use infrared cameras and moisture meters for water damage assessment. Their service list also includes air duct cleaning and board-up services, making them a single-source restoration provider.
The company operates from 20 Sewanee Ave in Elmont. Owner Taniesha and lead technician Dewayne are named repeatedly across reviews spanning 2023 through 2026. Mr. Barrett is also referenced as a hands-on operator who manages projects directly. The company coordinates with insurance companies on claims, and several reviewers specifically mention Golden Touch helping them get maximum insurance payouts.
A perfect 5.0-star rating across 90 Google reviews is unusual. No company of this size avoids all negative experiences, so this rating likely reflects some combination of strong service delivery and active review management. The reviews themselves skew toward short, enthusiastic endorsements with limited detail, though a handful provide specific narratives about fire and flood situations.
Services
Service area
Golden Touch Restoration Specialist is headquartered in Elmont, NY (Nassau County). Their website lists service pages for Elmont, Bellerose Manor, Great Neck, and broader Queens and Brooklyn areas. Several reviewers confirm jobs in Long Island, Nassau County, and Brooklyn, though response times may vary for locations farther from their Elmont base.
Review consensus
Dewayne is the most frequently named staff member, praised by Rick Ashley, Kazu Hosh, Info MyersCapital, Victor Hosten, Shane, and Joshua Shek for keeping customers updated throughout the process and handling emergency situations calmly. Taniesha, the owner, is named by Dave Bliss, Monica David, and Victor Hosten for being directly involved and accessible. Mr. Barrett is praised by Steven Celestin for patience and craftsmanship on a complicated water repair, and by SHAR S for leading the response after a basement fire. Reviewers consistently highlight fast emergency response, with multiple mentions of crews arriving within an hour. Fire damage cleanup and basement flooding are the two most common job types across the review set.
0 found across 90 total reviews at 5.0★. No one-star reviews exist in the last 18 months (0 found across 90 total reviews at 5.0 stars). This means there is no recent complaint data to assess. The absence of any negative feedback across this volume of reviews is itself notable and limits what can be said about how the company handles problems.
The review profile has two distinct layers. A small group of detailed, narrative reviews describe specific emergency situations with named staff and timelines. A much larger group consists of one-line endorsements, many from single-review accounts. This split is common in restoration companies where the owner actively solicits reviews after jobs. The detailed reviews are credible and consistent. The short reviews add volume but limited signal. No owner responses are visible on any reviews, which is unusual for a company this actively reviewed.
Dewayne (lead technician — positive, named in 6 reviews for communication and emergency response). Taniesha (owner — positive, named in 3 reviews for direct involvement and insurance coordination). Mr. Barrett (operator/owner — positive, named in 2 reviews for hands-on project management and craftsmanship). Peter (team member — positive, named once alongside Taniesha for fire damage work).
Ask for Dewayne or Taniesha by name when you call. The company clearly delivers strong emergency response for water and fire damage situations, and the detailed reviews back that up. For mold-specific work, ask pointed questions about their testing process and get a second opinion on any mold assessment before agreeing to remediation.
Keep in mind
- Golden Touch does both mold testing and mold removal. When the same company that tests for mold also sells the remediation, there is a financial incentive to find problems. Get an independent mold test before committing to remediation work.
- The company's primary focus is water and fire damage restoration, not mold. If your situation is mold-only with no underlying water or fire event, this may not be the most specialized option.
- A perfect 5.0 rating across 90 reviews with zero negatives is statistically uncommon. Ask for references from recent mold-specific jobs, not just water or fire work.
- The website lists service areas across much of New York City and Long Island, including Great Neck, Bellerose Manor, Queens, and Brooklyn. Confirm response times for locations far from their Elmont base.