Provider profile
PuroClean Restoration Services
Provider snapshot
What this listing says
Queens homeowners and property managers dealing with water or mold damage who want a locally owned PuroClean franchise with NYSDOH mold remediation licensing and 60-minute average response time.
Best for
- Queens and Brooklyn homeowners who need same-day water extraction or mold remediation from a locally owned operation.
- Property managers across NYC's five boroughs who want a single restoration vendor with commercial capabilities and insurance documentation experience.
- Homeowners dealing with post-flood mold who want a company that recommends independent third-party clearance testing rather than self-certifying.
- Fire damage situations where contents pack-out and personal item restoration matter -- multiple reviewers describe items saved that they expected to lose.
About this company
PuroClean Restoration Services is a PuroClean franchise based in Elmhurst, Queens, owned by Alexandra Fajardo and managed by David Acosta. They cover all five NYC boroughs and Long Island, with a claimed average on-site arrival of 60 minutes.
The mold remediation page describes containment with negative air pressure and HEPA filtration, followed by removal of contaminated materials and antimicrobial treatment. They recommend third-party clearance testing by a Certified Industrial Hygienist after remediation -- a meaningful distinction from companies that self-certify their own work. They hold IICRC certifications in WRT, FRST, ASD, AMRT, and OCT, plus an EPA Lead-Safe certification and a NYSDOH mold remediation contractor license. Their proprietary QuickDry System uses infrared cameras and moisture meters for assessment, then industrial air movers and dehumidifiers for drying.
Alexandra and David, both originally from Colombia, have run this franchise for over eight years. Both worked at another restoration franchise before starting their own -- Alexandra in estimating with Xactimate and office operations, David in field operations. They are members of the BNI Dream Team chapter in Queens.
The 4.5-star rating across 37 Google reviews is solid. Most reviewers mention fast response times and compassionate service during stressful situations. The review volume is modest for a company covering all five boroughs, which could reflect a smaller operation or simply an older Google listing.
Services
Service area
Headquartered in Elmhurst, Queens, NY. Claims to serve all five NYC boroughs (Queens, Brooklyn, Manhattan, Bronx, Staten Island) and Long Island. The service areas page lists only New York and Queens specifically. For locations outside Queens, confirm response times directly.
Review consensus
David Acosta's name runs through reviews spanning years -- homeowners, property managers, and referral partners all describe him as responsive, communicative, and hands-on. Marvin draws praise from multiple 2026 reviewers for on-site work quality. Jhon is mentioned by two reviewers for responsiveness and field work on mold and water jobs. Annalise Woolley's detailed 5-star review singles out David, Junior, Danny, and Yetsy as "the kindest, most professional, prompt, accommodating, and honest people." Susan Anzalone describes Axil working over 10 hours straight without a lunch break on an unexpectedly large water damage job. Several reviewers highlight fast initial response -- Michele Wong reports a 2-hour arrival after a basement pipe burst with 3+ feet of water.
1 found across 37 total reviews at 4.5★. Scott Card's review describes a fire damage job where items were thrown away before an insurance adjuster could inspect them. Items went missing and reappeared only after police got involved. Card also alleges employees opened and used his new personal items, and that a company agent showed up at his home while the fire was still active. Card is a Local Guide with 15 reviews, lending some credibility to the account. The owner response -- posted five weeks later -- was a generic template that did not address any of the specific allegations about item disposal, missing property, or employee conduct.
The single negative review raises serious concerns about chain-of-custody for personal belongings during fire damage pack-outs -- a high-stakes scenario where items leave the homeowner's control. The owner's template response to this detailed complaint contrasts with the otherwise strong review profile and suggests the company may not engage substantively with negative feedback in public. With only one negative in 18 months, this is a one-off rather than a pattern, but the nature of the allegations (items discarded before adjuster inspection, police involvement over missing property) warrants attention.
David Acosta (Operations Manager -- praised repeatedly across years for communication and responsiveness). Marvin (field technician -- praised for quality work, 2026). Roxanna (field technician -- praised for kindness and work quality). Jhon (field technician -- praised for responsiveness on mold and water jobs). Lina (field crew -- praised for work on mold and asbestos remediation). Angel (field crew -- praised for pack-out work). Hersom/Hersson (field technician -- praised for box delivery and oil damage cleanup). Junior (field crew -- praised for kindness and professionalism). Danny (field crew -- praised for accommodation and honesty). Yetsy (field crew -- praised for professionalism). Axil (field technician -- praised for extended hours and dedication on water damage). Antonio (field technician -- praised for courteous and informative manner). Ryan (field technician -- praised for water mitigation ceiling removal). Daniel (project manager -- praised for communication during smoke damage cleanup). Santos Cortes (field crew -- praised for service quality and explaining process steps).
Ask for David Acosta to manage your project -- his name is the most consistent positive signal in the reviews. For fire damage jobs involving contents pack-out, get written documentation of every item removed from your property before the crew leaves, and confirm your adjuster has inspected everything before any disposal. The company's recommendation of independent third-party clearance testing after mold work is a good sign.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Ask whether they will accept a third-party inspection report, or request that an independent hygienist handle the initial assessment.
- One recent 1-star review (December 2024) alleges items were discarded without the homeowner's consent before an insurance adjuster could inspect them, and that new personal items were opened and used by employees. The owner response was generic and did not address the specific allegations.
- The service area claim spans all five NYC boroughs plus Long Island. For locations far from Elmhurst, confirm actual response times before committing.
- With 37 reviews over eight-plus years, the review volume is low relative to their claimed coverage area. You may have fewer data points to judge consistency than with higher-volume competitors.