Provider profile
East End Flood & Fire Restoration
Provider snapshot
What this listing says
Hamptons homeowners dealing with basement floods or coastal moisture problems who want a locally owned restoration outfit with sub-hour response times.
Best for
- Hamptons homeowners with water-triggered mold from frozen pipes, floods, or coastal humidity who want one company to handle drying and remediation together.
- Property owners who need someone to coordinate directly with their insurance company on documentation and claims.
About this company
East End Flood & Fire Restoration is a locally owned restoration company based in East Hampton, New York, serving the Hamptons from Montauk to Westhampton Beach. Mold remediation is one piece of a broader operation that centers on water damage, fire damage, storm damage, and reconstruction. Ryan Kaplan, the founder and Director of Operations, came out of high-end residential construction and project management before starting this company.
The website claims IICRC certification in water, fire, and mold, plus a New York State mold contractor license. They run 24/7 emergency service and say they handle insurance documentation and claims coordination directly. The mold page mentions air quality testing before and after remediation, and the structural drying page lists moisture mapping, air movers, industrial dehumidifiers, and monitoring equipment. Nothing on the site stands out as unusual for a restoration company of this type.
With 24 Google reviews and a 5.0 rating, the volume is still low. Every review is five stars. That kind of unanimity is worth noting: it either reflects a young company that has not yet accumulated enough work to generate friction, or selective review solicitation. There are no complaints to learn from yet.
Services
Service area
Headquartered in East Hampton, New York. The website lists 13 Hamptons communities: East Hampton, Montauk, Sag Harbor, Sagaponack, Amagansett, Water Mill, Quogue, Southampton, Bridgehampton, Wainscott, Westhampton Beach, Hampton Bays, and the broader Hamptons area. This covers the eastern end of Long Island's South Fork.
Review consensus
Ryan is named in at least 11 of 24 reviews. Reviewers consistently highlight fast arrival times: 30 minutes (Joe Mack, Jonah, Isabelle Jordan), under an hour (Natan Magid, Greg Maliglowka, Machi R), and minutes (Mike Skop, Lucia Maxwell). Several reviewers mention that Ryan and the team handled insurance coordination directly (Lucia Maxwell, Shervin Yesharim, lili arce, Isabelle Jordan). Basement flooding from frozen or burst pipes is the most common scenario described.
0 found across 24 total reviews at 5.0★. No negative reviews exist in this review set. With 24 total reviews at 5.0 stars, there are zero complaints to analyze.
All 24 reviews are 5-star, posted between December 2025 and June 2026 — roughly a six-month window. The review volume and timing suggest a relatively new operation building its review base quickly. Nearly every review describes an emergency water event (basement flood, burst pipe, sewage backup, toilet overflow), which aligns with the company's primary identity as a water damage responder rather than a mold-first operation.
Ryan Kaplan (founder / Director of Operations — praised repeatedly for fast response, communication, and hands-on involvement across at least 11 reviews).
Every available data point is positive, but the sample is small and entirely one-sided. If you hire them, ask Ryan specifically about his team's mold remediation experience separate from water damage cleanup. Get an independent mold assessment before agreeing to remediation work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you mold exists is the one that gets paid to remove it. Ask for an independent assessment before signing a remediation contract.
- Mold remediation is a secondary service here. This is primarily a water and fire damage restoration company. If your mold problem is not connected to a recent water event, confirm they have the right crew and approach for standalone mold work.
- Only 24 reviews exist, all 5-star. That is too few to establish a reliable track record, and the absence of any criticism means you cannot learn from past customer problems.
- The website lists 13 towns across the East End. Confirm actual response times to your specific location, especially for properties in Montauk or Westhampton Beach at the edges of their claimed area.