Provider profile
SERVPRO of Amherst-Clarence
Provider snapshot
What this listing says
Amherst and Clarence homeowners dealing with water damage that has led to mold, who want a single family-owned franchise handling extraction through remediation under one roof.
Best for
- Homeowners in Amherst, Clarence, or Williamsville who discover mold after a water event and want one company to handle both the water damage and mold work.
- Commercial property managers needing 24/7 emergency response for water or mold issues, with insurance coordination included.
About this company
SERVPRO of Amherst-Clarence is a SERVPRO franchise based in East Amherst, New York, serving the Amherst and Clarence area. They handle water damage, fire damage, mold remediation, storm damage, sewage cleanup, and construction, for both residential and commercial properties. The franchise is family-owned: Bill Sullivan bought it in 1972 after the Buffalo Courier Express newspaper folded, and his daughter Jennifer Sullivan now runs the operation.
Mold is one piece of a broader restoration business. Their mold remediation page describes a seven-step process including containment, air filtration with HEPA vacuums and air scrubbers, and antimicrobial treatments. They also offer mold inspection and assessment. Because they do both testing and remediation in-house, the same company that tells you there is a problem also sells the fix.
The Sullivan family has run this franchise for over 50 years. Jennifer grew up in the business, starting at 13 answering phones and helping with payroll. They are active in the Western NY community, supporting the Red Cross, autism awareness events, and Catholic Charities. The franchise holds IICRC certification.
Services
Service area
Headquartered in East Amherst, NY. Their listed service area covers Amherst, Clarence, Akron, Harris Hill, Clarence Center, East Amherst, Williamsville, Snyder, and Getzville. All are within Erie County and represent a focused suburban Buffalo territory.
Review consensus
Sal appears in multiple reviews for hands-on work during basement floods. Justin and Leo are praised together by Jane L. for basement drying and debris removal. Nick is credited for keeping a homeowner updated throughout a weekend emergency. Ryan and Justin are praised by Axel H. for quick plumbing leak cleanup. Geoff and Sal are praised together by Michael C. for a four-day job in Clarence. Jamison is mentioned by both Suzanne T. and Kartikj S. for being helpful and courteous. Reviewers consistently mention punctuality, communication during the drying process, and crews explaining each step.
0 found across 15 total reviews at 4.9★. No 1-star or negative reviews found in the last 18 months.
Sal (field technician — positive, named in multiple reviews). Justin (field technician — positive, named in multiple reviews). Leo (field technician — positive). Nick (coordinator/technician — positive). Ryan (field technician — positive). Geoff (field technician — positive). Tom (field technician — positive). Jamison (field technician — positive, named in multiple reviews).
Every review is positive, but 15 total reviews over a franchise that has operated since 1972 is a thin record. Ask for Sal or Jamison if your job involves water damage or mold. Get an independent mold test before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then sells you the cleanup has a financial incentive to find problems. Consider getting an independent mold assessment before committing to their remediation services.
- This is a franchise operation. The national SERVPRO brand sets the training and process standards, but service quality depends on this specific franchise's crew and management.
- With only 15 Google reviews total, the 4.9-star rating is based on a small sample. There is not enough volume to identify patterns in complaints or praise.