Provider profile
On Call Restoration
Provider snapshot
What this listing says
Long Island homeowners dealing with water damage who want a restoration company backed by a general contractor, with one team handling cleanup through rebuild.
Best for
- Nassau and Suffolk County homeowners who need emergency water extraction and want the same company to handle the rebuild.
- Homeowners dealing with post-flood mold concerns who want testing and remediation done under one roof, provided they understand the conflict-of-interest tradeoff.
- Buyers who dread the insurance process and want a company that will coordinate directly with their adjuster.
- Property owners in Massapequa, Copiague, Bayshore, or Huntington who need same-day emergency response for water or fire damage.
About this company
On Call Restoration operates out of Copiague and serves Nassau and Suffolk Counties across Long Island. Their parent company, Foreman Construction, has handled general contracting on Long Island since 2001. That construction background means they can take a water-damaged kitchen from extraction and drying through full floor replacement and rebuild without subcontracting the repair work.
Their mold page describes HEPA filtration during removal and containment procedures. They also offer mold inspection and assessment, which means they both test for mold and do the remediation work. The website lists water damage restoration, fire damage restoration, mold remediation, and biohazard cleanup as their four service lines. They run a 24/7 emergency operation and claim to have 15-plus years of experience.
The construction-company parentage is the standout detail. Most restoration outfits subcontract the rebuild phase. On Call keeps it in-house through Foreman Construction, which reduces handoffs and simplifies insurance coordination. Owner John Tetenes runs the restoration side directly and shows up in nearly every review.
A 4.9-star rating across 43 Google reviews with zero negative reviews in the last 18 months is unusually clean. The review count is modest, but the consistency is notable. Most reviews describe water damage scenarios, particularly basement floods and burst pipes during winter.
Services
Service area
On Call Restoration is headquartered in Copiague, NY and serves Nassau and Suffolk Counties across Long Island. They name specific coverage areas including Great Neck, Port Washington, Garden City, Hempstead, Freeport, Long Beach, Massapequa, Hicksville, Bayshore, Huntington, Riverhead, and the Hamptons. The eastern Suffolk locations are a significant distance from their Copiague base.
Review consensus
John Tetenes (owner) appears by name in the vast majority of reviews. Reviewers consistently highlight three things: fast response time (multiple reviewers describe same-day or within-hours arrival), direct help navigating insurance claims, and clear communication throughout the process. Vanessa receives specific praise for status updates and communication. David is mentioned working alongside John on a winter pipe-break job. Multiple reviewers describe John answering calls at all hours and personally showing up on site. Several real estate agents and repeat referrers mention recommending him to clients, suggesting strong word-of-mouth reputation. Reviewers also note pricing transparency and reasonable costs.
0 found across 43 total reviews at 4.9★. No 1-star reviews exist in the last 18 months. Across 43 total reviews at 4.9 stars, the lowest rating is a single 4-star review with no text. There is nothing to analyze in terms of complaint patterns.
The review profile skews heavily toward water damage from burst pipes and basement floods, often during winter weather. Mold and fire reviews exist but are much rarer. This suggests water restoration is the bread-and-butter work, with mold remediation as a secondary service line. One reviewer (DonnaMarie Tetenes) shares the owner's last name, which is worth noting but does not affect the overall pattern given the consistency across other reviewers.
John Tetenes (owner — consistently positive across nearly all text reviews, praised for responsiveness, insurance help, and hands-on involvement). Vanessa (office/communications — positive, praised for status updates and communication). David (crew member — positive, mentioned in a winter pipe-break job alongside John).
Ask for John directly. He runs the jobs personally and handles insurance coordination, which is the thing reviewers value most. If your situation involves mold, get a separate mold test from an independent company before committing to their remediation work. For water emergencies on Long Island, the rapid-response track record is strong.
Keep in mind
- On Call does both mold testing and mold remediation. A company that finds the mold and then sells you the removal has a financial incentive to find more. Consider getting an independent test before or after their work.
- Most reviews describe water damage jobs. Their mold remediation track record in reviews is thinner, with only a few reviewers mentioning mold-specific work.
- They claim coverage across all of Nassau and Suffolk Counties. From their Copiague base, response times to eastern Suffolk towns like Riverhead or the Hamptons could be significantly longer than the rapid response reviewers describe for nearby areas.
- The review base of 43 is small. A 4.9 rating at this volume is encouraging but does not carry the same statistical weight as a 4.9 with hundreds of reviews.