Provider profile
SERVPRO of North Rensselaer/South Washington Counties
Provider snapshot
What this listing says
Homeowners in Rensselaer and Washington Counties dealing with water damage that has led to mold, especially owners of seasonal lake houses or vacation homes left vacant for months.
Best for
- Homeowners in North Rensselaer or South Washington County who need mold remediation after water damage, especially from frozen pipes or flooding.
- Owners of seasonal lake houses or vacation homes in the Cambridge-to-Granville corridor who discover mold after months of vacancy.
- Property owners who want one company to handle the full sequence from water extraction through mold cleanup to reconstruction.
- Commercial property managers in the Troy-to-Fort Ann area who need 24/7 emergency response for water or sewage events.
About this company
SERVPRO of North Rensselaer/South Washington Counties is a family-owned SERVPRO franchise based in Cambridge, NY, covering a rural stretch of eastern New York along the Vermont border. John and Angie Flood run the operation. John leads crews in the field while Angie manages the office. They handle water damage, fire restoration, mold remediation, sewage cleanup, and construction rebuild under one roof.
On the mold side, they do both testing and remediation. Their mold page calls out a local-specific issue: many homes in the area are secondary lake houses and vacation properties that sit empty for months, making them especially prone to mold growth. They use air scrubbers, HEPA vacuums, antimicrobial treatments, and containment procedures during remediation. They also do packout and contents storage at their own facility.
The Floods started in 1997 with a carpet cleaning business called Deep Clean Restoration. Over the years they added water mitigation and fire restoration, then joined the SERVPRO franchise system in 2014. They originally operated out of Vermont before expanding to Cambridge, NY. The website references IICRC training and over 20 years of restoration experience.
With 4.7 stars across 61 Google reviews and zero negative reviews in the last 18 months, the review record is unusually clean. Most reviews describe fast emergency response and crews that show up the same day or within hours.
Services
Service area
Based in Cambridge, NY, covering North Rensselaer County and South Washington County. Named service cities include Troy, Brunswick, Schaghticoke, Hoosick Falls, Cropseyville, Petersburg, Argyle, Granville, Fort Edward, Greenwich, Salem, Hartford, and Fort Ann. The company originally operated from Vermont and reviews show jobs in locations from Albany to East Dorset, VT.
Review consensus
John Flood draws the most mentions by name, with reviewers consistently citing his hands-on involvement and willingness to show up personally to check on jobs. Atrael appears in multiple reviews as a crew lead handling water extraction and cleanup. Harley is praised for explaining the remediation process thoroughly. Dan shows up frequently as a reliable field crew member. Carl, Bob, Robert, and Tyler also receive positive mentions. Reviewers repeatedly highlight same-day or next-day emergency response, crews working late hours and weekends, and clear communication during the drying and restoration process. Several reviewers describe insurance coordination as a strength.
0 found across 61 total reviews at 4.7★. No 1-star or low-star reviews appeared in the last 18 months. The only recent note of concern came from a 4-star review by Scott N (December 2025, Local Guide), who said the repair work was excellent but communication about the process and what to expect was lacking. An older 4-star review from Marcel Roberts asked why there was such a long span of time requesting feedback, suggesting the company may follow up on reviews well after service completion.
The review history skews heavily positive with an unusual number of reviewers naming individual crew members. This suggests a company culture where field teams build rapport with customers. The lack of any recent negatives across 61 reviews is notable but may partly reflect the smaller review volume typical of rural franchise locations.
John Flood (owner — positive, mentioned in 10+ reviews for hands-on involvement and insurance help). Atrael (crew lead — positive, praised for thorough water removal and cleanup in multiple reviews). Harley (crew/process lead — positive, praised for explaining the remediation process). Dan (field crew — positive, appears in many reviews as reliable). Carl (field crew — positive, praised for cleanup work). Bob (field crew — positive, praised alongside Carl for water extraction). Robert (field crew — positive, praised for going above and beyond). Tyler (field crew — positive, praised for timeliness and professionalism). Wayne (field crew — positive). Emily (office/admin — positive, praised for professionalism). Gabrielle Hersey (office coordinator — positive, praised for trustworthiness and communication). Mike Bradley (field — positive, praised for after-hours response and mold guidance). Grace, Michelle, Siara, Samantha (team — positive, mentioned in a single review). Austin, Cyle, Nick, Tom, Jeremy, Dakota, Stacey, Rob, Connor, Doug, Erin, Nathan, Chuck, Megan, Sarah, Konur, Curtis, Wadley, Tonya, Dillon, Anthony (field/office crew — positive, mentioned in individual reviews).
This franchise has an unusually strong review record for a rural SERVPRO location. Ask for John Flood directly if you want owner-level attention on your mold job. Since they do both testing and remediation, get an independent mold assessment first to confirm the scope before signing a remediation contract.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you that you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- This is a SERVPRO franchise, not an independent mold-only company. Mold remediation is one of many services they offer alongside water damage, fire restoration, and general cleaning. Their primary identity is restoration, not mold.
- One 4-star reviewer noted that communication about the repair process and what to expect was lacking, even though the work itself was well done. Ask upfront for a written timeline and explanation of each phase.
- Their service area spans two counties across rural upstate New York. Travel time to outlying areas like Fort Ann or Granville could add delay in non-emergency situations.