Provider profile
Strictly Cleaning Restoration
Provider snapshot
What this listing says
Brooklyn homeowners dealing with basement floods or mold after water damage who want a single locally owned crew led by Jaime Hidalgo to handle cleanup through restoration.
Best for
- Brooklyn homeowners with basement flooding or mold who want one company to handle water extraction, remediation, and rebuild.
- Property owners who need NYC mold violation corrections under Local Law 31 handled by a company familiar with city compliance requirements.
- Brownstone and multi-unit building owners dealing with garden-level or basement mold tied to recurring water intrusion.
- Homeowners who want the owner directly involved — Jaime personally handles estimates, inspections, and project oversight on most jobs.
- Emergency situations requiring same-day response — the company operates 24/7 and multiple reviewers confirm rapid arrival.
About this company
Strictly Cleaning Restoration is a locally owned restoration company based in Brooklyn's South Slope neighborhood. Jaime Hidalgo runs the operation and is the primary point of contact on most jobs. The company handles water damage, mold remediation, mold inspection, sewage cleanup, fire and smoke damage, and renovation work for both residential and commercial properties across all five NYC boroughs.
What stands out is the breadth of in-house capability. They do mold inspection with moisture meters and thermal cameras, remediation, post-remediation clearance testing, air quality testing, and renovation reconstruction — all under one roof. They also handle NYC mold violation corrections under Local Law 31. The website displays an IICRC logo and the About page states the team is IICRC-trained. They claim A+ BBB rating, 60-minute response times, and direct insurance billing.
Jaime Hidalgo appears to be the owner and lead estimator. His email (Jhidalgo@strictlyrestoration.com) is listed on every page. Multiple reviewers describe him personally diagnosing problems, advising on prevention, and staying accessible throughout projects. The company has been active since at least 2017 based on review history.
4.9 stars across 64 Google reviews is unusually strong. Every single review is 5 stars with no recent negatives. Reviewers consistently cite Jaime's responsiveness and willingness to explain the process. For a small Brooklyn restoration outfit, that kind of consistency suggests tight owner involvement in every job.
Services
Service area
Headquartered at 294 20th St in Brooklyn, NY. The company serves all five NYC boroughs — Brooklyn, Queens, Manhattan, the Bronx, and Staten Island. Brooklyn neighborhood coverage is extensive, listing dozens of neighborhoods from Park Slope to Canarsie. The Queens, Manhattan, and outer-borough pages appear templated, so confirm response times for locations outside Brooklyn.
Review consensus
Jaime Hidalgo is named in the majority of reviews. Reviewers praise his responsiveness — multiple people describe same-day or next-day visits, immediate text replies, and availability to answer questions throughout a project. Several reviewers highlight that he diagnosed the root cause of their water or mold problem rather than just treating the symptoms. Repeat customers (Kebra Check, Betsy, Janet Lew, Stuart Moore) confirm consistent quality across multiple jobs. Pricing is described as fair or reasonable by several reviewers. Brandon is named for handling a sewage cleanup efficiently.
0 found across 64 total reviews at 4.9★. No 1-star reviews found. Zero negative reviews (3 stars or below) exist in the last 18 months across 64 total reviews at 4.9 stars. There is no complaint data to analyze.
The review profile is remarkably uniform — 64 reviews, all 5 stars, spanning 2017 to 2026. This is unusual for any service business. The most likely explanation is tight owner involvement: Jaime appears to personally manage most jobs, which keeps quality consistent but also means capacity is limited. Several reviewers mention that Jaime himself showed up for the estimate, inspection, and project oversight.
Jaime/Jamie Hidalgo (owner, lead estimator — positive across nearly every review). Jim (field contact — positive, noted for quick responses by Jim H.). Brandon (cleanup technician — positive, named by Frank Smarra for sewage cleanup).
Ask for Jaime directly — he runs most jobs personally and that hands-on involvement is the main reason for the strong reviews. If your project requires an independent mold test, arrange that separately since they do both testing and remediation. Confirm timeline and availability early, because a small owner-operated crew can get booked up fast.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that tells you there is a problem also profits from fixing it. Consider getting an independent mold test before or after their work.
- The website claims service across all five NYC boroughs, but the company is a small Brooklyn-based outfit. If your property is in the Bronx or Staten Island, confirm realistic response times before booking.
- With 64 reviews and zero negatives, the review profile is unusually clean. There is no complaint data to evaluate how the company handles problems when they arise.
- The website is heavy on SEO content with templated location pages for Queens and Manhattan that use placeholder shortcodes. The substantive information is on the Brooklyn-specific pages.